This Is Soda-Pressing, Part 3

, , , | Right | November 4, 2020

I work at a store that has a weekly ad displaying all the sales of that week. I get a call mid-afternoon while I am working up at customer service and the following conversation occurs.

Me: “Hi, thank you for calling [Store]. How can I help you?”

Caller: “Hi, I’d like to know about your Pepsi deals this week.”

Me: “Of course, just a moment!”

I pull out the ad and find the Pepsi sale.

Me: “The Pepsi sales are if you buy $20 worth of Pepsi products, you get a $5 gift card. And we have a two-for-$7 on twelve-packs and a two-for-$5 on six-packs.”

Caller: “Is there anything on there about two-liter bottles?”

Me: “No, ma’am, only the $20 for $5 gift card would apply to the two-liters.”

Caller: “I don’t believe you. Put someone who knows more than you on, dumba**.”

I can’t believe what I’ve heard. I put on my “not taking any s***” coworker.

Coworker: “Hi, this is [Coworker]. How can I help you?”

Caller: “I want to know your deals on Pepsi products.” 

My coworker tells her the same information I told her.

Caller: “I can’t believe this! I think you both are lying!”

Coworker: “Ma’am, why would we lie about this? You have had two people look at the official ad and tell you what the deals are. If you don’t believe us, come down and look for yourself.”

Caller: “I will hear from a manager about these deals, not two liars!”

Coworker: “Oh, hun, take a guess what the manager will say.”

Caller: *Click* 

This Is Soda-Pressing, Part 2
This Is Soda-Pressing

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Shake-ing With Rage

, , , , | Right | June 24, 2020

My manager needs to get some of her tasks completed so she lets me take charge and just operates as an acting manager. Our store has a policy that anyone taking orders in drive-thru always needs to end an order asking if their screen is showing correctly so the order does not turn out to be wrong in the end.

Lo and behold, a customer doesn’t check his screen and this is what happens.

Me: “Sorry, sir, what seems to be the problem?”

Customer: “I ordered a vanilla shake but you guys gave me a chocolate shake.”

Me: “All right, can I see your receipt, sir?”

The customer hands me the receipt and I see that his order says chocolate instead of vanilla.

Me: *To my coworker* “Did you ask if his screen was correct?”

Coworker: “Yes.”

Me: *To the customer* “All right, sir, so, as you can see here on your receipt, we had a chocolate shake on your order, and we did ask if your screen was correct. If you’re willing to go to the end of our line so I can help out the rest of the customers in line, I will be glad to fix the shake for you!”

Customer: “But I ordered a vanilla shake!”

Me: “I know, sir, but we did ask if your screen was correct. We have other customers to he—”

Customer: “Just go and make the shake!”

I’ve offered to help him by just having him wait maybe three minutes in line so I can help our other customers and I’ve been nothing but kind to him, so I lose all will to help him anymore.

Me: “I’m sorry, sir, but like I said, we asked if your screen was correct and it even says here that it’s a chocolate shake.”

Customer: “Why can’t you just make the shake?!”

Because it’s a waste of product.

Me: “Because, sir, we asked if your screen was correct and we even have on the order that it is a chocolate shake.”

Customer: “I’m about to throw this shake at you!”

Me: “I’m sorry, sir, but we asked if your screen was correct and it even shows here that we have it ordered as a chocolate shake.”

Customer: “You’re a creep, you know that?”

I am a little taken aback as I was expecting a different insult, one that wouldn’t make me fall down laughing.

Me: “All right, sir! Have a nice day!”

Customer: “A real creep!”

I shut the window as he was shouting that at me and he drove off.

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Old Scam Mismanaged

, , , , , | Right | June 2, 2020

I am the acting manager on the floor. My general manager will often come to work on the weekends so he can be aware of how all shifts are running. During these times, he allows whichever manager-on-duty is scheduled to continue to act as manager while he works as a team member, working whatever position he needs to and deferring to us for decisions. My manager has worked all shifts all days of the week and knows all the regulars by name.

This particular Saturday, I am acting manager-on-duty while my general manager works the front register. A lady came running in with one of our cups.

Customer: “I just came through the drive-thru and my latte has froth on it! I’m here all the time and you always get it wrong!”

Outside the fact that a latte always has foam on it unless a customer specifically asks for no foam, this is a woman I have never seen before and, by the look on his face, my manager hasn’t, either.

Manager: “Well, ma’am—”

He can’t get anything else in edgewise as the woman keeps ranting, so he finally just waits for her to finish. She ends with:

Customer: “I am a regular here and this is ridiculous! I personally know the manager and will see you all fired.”

I look at my manager curiously, waiting to see what he does. He sighs.

Manager: “Actually, ma’am, I am the general manager at this location, and I have never seen you before.”

At this, the lady became very red and left quickly. My manager, the other workers, and I all burst out laughing.

Moral of the story: if you are going to play the “I know the manager!” card, make sure you aren’t talking TO the manager!

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When Even Chocolate Can’t Save The Day

, , , , , | Right | June 2, 2020

I work at a coffee shop chain that allows customers to buy 5.5 gallons of either black coffee or hot chocolate in a reusable cambro that the customer brings back to us when they are done. 

A customer who owns a business in the same strip mall as our coffee shop asks for the cambro of hot chocolate for her salon. This customer isn’t the nicest person we’ve ever worked with but usually responds pretty well to our general manager. She picks up the hot chocolate cambro at 5:00 pm and we don’t think anything of it.

The next morning, she comes storming into our store.

Customer: “Where is [General Manager]?! I demand to talk to him!”

Me: “Unfortunately, ma’am, he is not scheduled today. How may I help you?”

Customer: “You sold me curdled hot chocolate. I can’t serve that!”

Confused, I find my assistant store manager who is working and was the one who sold her the cambro the night before.

Assistant Store Manager: “Ma’am, the hot chocolate was fine when we gave it to you last night. I made it myself. Can you tell us what happened?”

The woman tells us that she bought the cambro full of hot chocolate with the intention of serving it the next day. She literally left a pressurized cambro of hot chocolate out all night. The milk obviously went bad and, due to the pressure, the lid exploded off and curdled hot chocolate went EVERYWHERE in her salon.

Until we can get a hold of her general manager, our assistant store manager agrees to send one of our team members down to the woman’s salon to help her clean it up. It is all over the walls, furniture, and floor, and it smells TERRIBLE.

Per my team member, the woman keeps saying things like, “I don’t understand why it exploded. You should be able to keep milk out overnight with no problem!” As none of us know any non-sarcastic way to explain to this woman that, just like you can’t keep a gallon of milk on a counter unrefrigerated, you certainly can’t keep 5.5 gallons of hot chocolate out overnight, we keep quiet until our general manager calls us back.

General Manager: “SHE DID WHAT?!”

Our general manager ended up calling the woman and explaining why the cambro exploded and that she couldn’t yell at his employees. We aren’t allowed to sell her any more cambros of anything.

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If They Had Been Having An Affair, Did She Think They’d Admit It?

, , , , , | Working | April 30, 2020

We have had a new counselor start with our agency who is one of the most socially awkward people I have ever met. She asks inappropriate questions, talks about weird topics, and is just generally odd.

Our agency has two separate locations that meet weekly for meetings. My husband works on one team and I work on the other. We are very conscious about not showing that we are together and at the max, we occasionally sit next to each other. While we don’t just come out and tell new hires we are married, most people figure it out due to us having the same last name.

The new hire is in our boss’s office when I walk by and she asks me a question.

New Hire: “Hey, [My Name], are you and [My Husband] having an affair?”

I stop and for a moment I’m unsure what to say. My boss is momentarily stunned, as well. I finally manage a response.

Me: “Uh, no. We’re actually married. To each other.”

[New Hire] thinks for a moment.

New Hire: “Oh, okay. That makes a lot more sense. I saw you sitting next to each other at the meeting.”

My boss was trying really hard not to laugh and waved me out of her office. I heard her telling [New Hire] that that was a “completely inappropriate” thing to ask.

My husband found it hysterical, as did our coworkers. I’ve been asked many times if my husband and I are together, but never like that!

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