Unfiltered Story #148868

, , , | | Unfiltered | May 3, 2019

(Our office is above a bank, and our windows look out over the bank’s drive-thru. One morning we hear a frustrated customer honking her horn)

Coworker: Look at this! *Points out window*

(I look out the window to see a woman who has driven past the tellers’ machines by at least half a car length. We can’t hear what the conversation is, but the customer is gesturing wildly at the teller window and not speaking into the speaker. Note that this woman is in the third lane of the drive-thru, and the tellers probably can’t hear her.)

Me: What is she doing?

(The woman continues to be irate, and after about 5 minutes she finally figures out she needs to back up so she can reach the machine and place her deposit in the receptacle. Even then she continues to wave a menacing finger over at the teller’s window 3 lanes away, and when she receives her deposit slip and some cash back, she examines it for 3 minutes before finally driving away.)

Me: I’m so glad I don’t work in customer service anymore!

Unfiltered Story #144561

, , , | Unfiltered | March 19, 2019

Customer : that creal is $2.45
Me: are you sure mam, sales are usually in the computer
customer: I saw the label it said 2.45
Me:ok I’ll send a bag boy to check out the price
customer :no I’m going
Me:ok
customer returns with the label that she ripped off the wall
customer: see I told you 2.45
me: mam that says save $2.45
customer : that’s false advertising I demand to speak to your supervisor
Manager: is there a problem here
Customer : she is trying to cheat me out of my money I demand to be given this sale
manager :mam this isn’t on sale it’s just saying that you are getting it cheaper than if you got it at another store
customer :what kind of place is this (she throws the box of creal at my face screaming every swear word I know of) I don’t want your f***ING creal you b**** wh**
she then leaves without any of her items or her purse her husband came by to pick it up and apologize for her about 2 hours later

Can’t Say No To Her Puppy-Dog Eyes

, , , , , | Right | February 4, 2019

(I am standing at the front desk of our hotel, getting maintenance reports from the night before, when a lady comes up to the desk, walks right up to me, and says:)

Lady: “I thought this was a no-pet hotel?”

(I am a little shocked because she is maybe a foot away from my face. I back up a couple steps.)

Me: “Yes, ma’am, we are a pet-free hotel.”

(She raises her eyebrows, and cocks her head.)

Lady: “Then why did I just see a f****** dog on my floor?!”

(After asking her what room she’s in, I realize she is three doors down from a frequent guest who is in a wheelchair and has a service dog. The front desk agent and I tell her it’s a service animal. The lady goes off on us that she and her whole group are allergic to dogs and they came to this hotel because we do not allow pets in our hotel. We explain that we cannot deny service animals. There is a little crowd forming in the lobby… including the guests’ fourteen-year-old daughter. Trying to end this quickly and quietly, we offer to move the lady rooms, but she refuses and demands that the guest with the dog be thrown out of the hotel for violating the no-pet policy. At this point the daughter walks up to her.)

Daughter: “Excuse me, I’m sorry my dad’s service dog is upsetting you. He lets us know when my dad is starting to have a seizure so we can help him through it. I wish we could change rooms, but we need it because it’s wheelchair accessible.”

(Another guest listening to what’s going on let out a long “Wooooooowwwww” from behind the angry lady. She turned beet red, turned, and walked away. The front desk agent and I talked to the daughter and apologized and hoped she wasn’t angry. The daughter told us it was no problem. The front desk agent and I both told her we wished we could have told the lady off like that.)

Fix The Google! Fix All Of The Google!

, , , , | Right | December 6, 2018

(I am a scheduler at a busy medical clinic.)

Me: “Good afternoon. This is [My Name]. Thank you for calling [Clinic]. How may I help you?”

Caller: “Is this [Doctor]’s office?”

Me: “Yes. Do you need to make an appointment?”

Caller: “How much are your light boxes?”

Me: “Excuse me?”

Caller: “For light therapy! I Googled light boxes, and [Doctor]’s name came up!”

Me: “We’re a medical clinic. We don’t sell light boxes.”

Caller: “Do you know where I can get one?”

Me: “No.”

Caller: “Well, you need to fix Google, then!”

(I’m pretty sure the doctor in question isn’t even one known for light box therapy!)

Unfiltered Story #126546

, , , | Unfiltered | November 15, 2018

Me: Thank you for calling [Electronics Store]. My name is [Name]. How can I help you?
Customer: Yes, I was wondering if you carry any pet-safe washer/dryer combos.
Me: (confused) I’m sorry, I don’t follow. Pet-safe?
Customer: (in a matter-of-fact tone throughout) Yes, pet-safe. You see, recently, while I was doing a load of laundry, my cat got into it. I didn’t notice him when I started the laundry, and I found him in there when it was done.
Me: (horrified and speechless)
Customer: Anyways, I wanted to see if he was alive, so I threw him on the floor.
Me: (still horrified) On the floor?
Customer: (still matter-of-fact, no emotion coming through) Yes, it was a game we’d play. I’d throw him down, then he’d run around. So this time when I threw him down, his head popped off.
Me: (nearing a catatonic state of horror)
Customer: It was really sad; I liked that cat. So do you have any pet-safe washer/dryer combos?

(Eventually, I figured out that what she wanted was a laundry machine that somehow had a screen on it that prevented the ingress of pets, yet still allowed her to put clothes in without removing the screen. Since the laws of physics got in the way of that plan, that was the end of that. Pet-safe products are still an in-joke there.)

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