Out Of Line While Out Of The Line

, , , , | | Right | June 8, 2018

(The register is backed up, so I am coming up to assist and open another register.)

Me: *looking the next customer directly in the eye, and gesturing for clarity* “I can take you over here.”

(Before the next customer can reach me, a male shopper in a suit runs over and darts in front of them, holding two shirts.)

Sharp-Dressed Man: *shoots me a smarmy smile* “Hi, yeah, I’ve just got these two items, so you can go ahead and ring me up real quick.”

Me: “I’m sorry, sir, but I’ve got to take the next person in line.”

Sharp-Dressed Man: *immediately furious* “Oh, really?! Is that the policy?!” *throws clothing item at me* “Well, fine, then. I won’t buy anything! I shop here all the time, and I’ve never been treated this way! I’d like to see your manager, now!

(I paged over a manager while he stepped to the side, glaring at me. I was shaking from the confrontation, but had to keep working as he stood nearby yelling at my manager about how much money he spends at our store and how horrible I was at my job, while she obsequiously said nothing but, “Yes, sir, sorry, sir, of course, sir.” I guess this is why it’s policy to physically escort the next person in line to your register.)

Impeding Their Rush With Her Rush

, , , , | | Working | May 30, 2018

(I’m currently working at a convenience store and restaurant hybrid. A young woman comes up to the front counter.)

Woman: “Hi. I have an interview at 3:30. I was wondering if they could do it now?”

(It’s currently 12:30, and we’re very obviously in the middle of the lunch rush.)

Me: “I don’t think they’ll be able to, since it’s the lunch rush.”

Woman: “Well, can you check?”

(I go back, leaving a line of people, and ask my manager. She then goes up to the front.)

Manager: “Hello, miss. I’m sorry, but it’s the middle of the lunch rush. If you can come back at 3:30, I can do the interview then.”

Woman: “Can’t you do it sooner than that?”

Manager: “I can do 2:00 pm.”

Woman: “Well, that’s very inconvenient. I’ll be in the dining room when you make time for me.”

(My manager and I shared a look and went back to handling the lunch rush. The woman didn’t get interviewed until after 2:30.)


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Scammers Talk In A Different Toner, Part 2

, , , , | Working | May 28, 2018

(We have been receiving calls from sales people claiming they are our printer vendor, but we don’t have a printer vendor so it’s easy to pick these out as a sales calls. They claim they just need the model of our printer to make sure they bring the right toner. After receiving multiple calls from these guys one week, I decide to start messing with them.)

Caller: “Hey, I’m [Caller], your vendor with [Company] for your printer. Can you give me the model number of the printer? I want to make sure I have the right toner.”

Me: “If you are the vendor for our printer, shouldn’t you already know what the model is?”

Caller: “Hey, I’m right outside; I’m just needing to confirm that model.”

Me: “You are outside the building?”

Caller: “Yeah, I’m just trying to confirm the model.”

Me: “I don’t see you.”

Caller: “What?”

Me: “I’m outside, too, and I don’t see you.”

Caller: “I’m just trying to get that model number.”

Me: “Do you see me waving? I’m right here!”

Caller: “Hey, I’m… Wait, what?”

Me: “Wait, are you in a van? I think I see you. You are going the wrong way! Come back! That is the wrong direction. I’m over here!”

Caller: “I… um…” *click*

(It’s at this point I notice half the office is looking at me.)

Coworker: “Well, I guess [Company] won’t be calling for a while. Good job.”

Related:
Scammers Talk In A Different Toner

Things Are About To Get More Than Heated

, , , , , | Working | May 28, 2018

(I work at a huge chain pizza place, and all the stores are supposed to get an upgrade within the next few years. I have just stepped down from the assistant manager position a couple weeks ago. It is the middle of summer on a Friday.)

Manager: “[My Name], I need you to work ovens tonight.”

Me: “As long as I can get a break every hour, I should be okay.”

(I’m always put on ovens as I’m typically always freezing, I’m fastest on it, and I don’t complain about the heat.)

Manager: “Why do you need a break every hour? When it’s not busy you can grab a drink, but we don’t do breaks here.”

Me: “It’s well over 100 degrees in here, and I’m not risking heat stroke during the rush.”

Manager: “It’s only a projected three-hour rush. Get over it.”

(I glare at him as I go to the oven. An hour later I turn to my manager again.)

Me: “Can someone grab the oven? My shirt is soaked with sweat and I would prefer going and grabbing a drink in the walk-in.”

Manager: “It’s too busy. You can’t see the bottom of the screen, so no.”

Me: “Fine. Since the oven is empty and you’re only ten pizzas down, I’m going to the walk in.”

(I go and drink a full bottle of water before returning to the oven.)

Manager: “I’m writing your a** up for that.”

Me: “For preventing heat stroke? F*** you.”

Manager: “For walking off. F*** you, too.”

(It’s a very relaxed environment; so swearing among the staff at each other isn’t uncommon, especially after six out of ten hours on shift. After about another hour and a half with no breaks, my sixteen-year-old coworker comes over. She’s not legally allowed to work ovens.)

Coworker: “Hey, hun. You okay? You’re not sweating anymore. I can grab the oven for you.” *to manager* “Hey, a**hat, let her off ovens.”

(Our manager ignores her comment.)

Me: “It’s okay, but no. I texted my dad about two minutes ago. He should be here soon to take me to the hospital.”

(At this point, the district manager walks in and sees me.)

District Manager: “You look like you need to sit down. You’re really pale. I’ll take over.”

Me: “I’m going to the hospital; I’ll bring a note. But I also won’t be here Sunday, either. Adios.”

(I hand my district manager my apron and clock out.)

Manager: *yelling to me as I walked out* “You better be here Sunday!”

(I am diagnosed with a mild case of heat stroke. I am given fluids, and while I am in the emergency unit my internal temperature hits over 104. Against medical wishes, I go home that night. Fast forward to Sunday. I go into work to hand in my note saying I was off work for a week. My manager isn’t there, so I hang around talking to my coworkers. My district manager walks in with my manager in tow.)

Me: “Hey, here’s my note. I had a mild case of heat stroke.”

Manager: “What do I want this for? You already got written up. Where’s your uniform? You should’ve been on an hour ago.”

Me: “I was waiting—”

Manager: “No excuse. I said get to work.”

District Manager: “I’m pretty certain she can’t work—”

Manager: “F*** if I care. She got us shut down Friday. She should be making up for it.”

Me: “No, you should’ve fixed the air conditioning unit instead of forcing us to work in 100-degree temperatures.”

Coworker: “Actually, it hit 124 before we closed the doors.”

Me: “…”

District Manager: “…”

Manager: “Not my problem. Get your a** to work before I write you up again.”

Me: *shrug* “I guess write me up. That’s two. Then I no-call-no-show tomorrow, so that’s three. Then, I can go to the owner and let him know what happened.”

Manager: “So? Not like he cares. So, that’s a write up?”

Me: “Yeah. Go ahead and write up tomorrow’s write up and my paperwork saying I’m fired so I can take it all to the owner.”

Manager: “North Carolina has the right to hire and fire.”

Me: “Yeah? So do it. I got a special trick up my sleeve.”

District Manager: “Uh-oh… Please don’t say it.”

Me: “Fire me.”

Manager: “Wish granted.”

(I followed up with the owner after receiving and not signing the papers. Needless to say, I told him everything, including the time I caught him snorting white powder in front of his seven-year-old kid. [Manager] still works there, but he doesn’t have his kid anymore and is drug-tested weekly, as they didn’t have a replacement.)

It’s A Long Drive For An Oil Change

, , , , , | | Right | May 25, 2018

(I work in the call center of a major dealership in Sanford, North Carolina. There is also a dealership in Sanford, Florida, and it is not uncommon for us to get calls intended for them.)

Me: “Thank you for calling [Dealership] of Sanford. This is [My Name] in sales. How may I help you?”

Caller: “My name is [Caller] and I’m calling to see if my car is ready.”

(I assume that he has purchased a car and is waiting on delivery, but I cannot find a customer file on him.)

Me: “Sir, spell your name for me? Who did you buy the car from? I cannot find your customer file in the system.”

Caller: “Well, I was just there! You better not have lost my car. It was just an oil change!”

Me: “Oh! Your car is in service?! Sorry about that; I don’t know how you got to sales. Who was your adviser?”

Caller: “Freddy! From what he told me they should be done! I have an appointment to be in in Orlando in two hours, and I need him to hurry up!”

Me: “OH! Actually, you do have the wrong dealership. You called Sanford, North Carolina, not Sanford Florida. Happens all the time.”

Caller: “Nooooo! I called [Dealership] of Sanford! This is the number on Google!”

Me: “Right! And this is [Dealership] of Sanford, North Carolina.”

Caller: “This is ridiculous! I am very busy and you all are wasting my time! I don’t even understand why you would advertise that you are in Sanford when you are not… It’s confusing!”

Me: “So sorry about that, sir! The dealership you are trying to reach is not actually called [Dealership] of Sanford; they have a different name, so unless you include the state in your search, you will get our number, instead, because that’s our name.”

Caller: “But why would your name be [Dealership] of Sanford when you are not located in Sanford? You are causing confusion to your customers by pretending to be something you are not!”

Me: “We are a dealership located in a town called Sanford.”

(A few more rounds of trying to explain geography versus search engine optimization, and I just look up the number for him while he demeans me. After ending the call I realize my entire department is staring at me.)

Me: “Apparently, it’s my fault he doesn’t know how to use Google.”

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