Unfiltered Story #160052

, , | Unfiltered | August 8, 2019

(A customer is trying to customize a sandwich, which is completely doable. However, I like to play around to try and get the customer the best deal, as each sandwich has a different price and meats and cheeses get charged extra, but don’t give money back when you take them off. Unfortunately, the woman I’m working with is incredibly impatient.)

Woman: “I told you, I’ve done this before, you just start with *more expensive sandwich.*”

Me: “Yes, ma’am, but I’m–”

Woman: “Are you deaf? I told you, I’ve done this before, start with *more expensive sandwich* and add *various ingredients.”

Me: “Alright, ma’am.”

(I end up charging the woman about two dollars more than she needs to be charged, and she walks away looking very smug. I sigh heavily and perk back up for the next customer, a polite older man, who obviously saw what just occured.)

Man: “I’d like a dozen everything bagels, please.”

Me: “Yes, sir, would you like those sliced?”

Man: “Please.

Me: “Right away.”

(I prepare the bagels and then start ringing up the man. He pays and is generally friendly. Right before he leaves he leans in close.)

Man: “You know what? Every single person in customer service or retail or the food industry? Every single one of them should act just like you.”

Me: “Wha– thank you–”

Man: “I used to say that if you wanted good customer service you should go to *restaraunt down the street* but now I’m going to tell people to come here. What’s your name, miss?”

Me: “Oh– um– I’m *my name.* Thank you so much.”

Man: “Absolutely. You have a good day, young lady.”

Me: “Thank you, you too, sir.”

(Basically, that man brightened my entire week.)

Warm Energy

, , , , , | Right | August 6, 2019

(It’s been a long day, and it’s only half over — we have a massive order timed for fifteen minutes after we open, which means we both have to come in early and do the morning prep throughout the day instead of at the start of the shift. A customer walks in.) 

Me: “Welcome to [Store]. What can we do for you today?”

Customer: “Oh, just a 20-ounce soda.”

Me: “Sure thing.”

(As I’m getting the soda for him…)

Customer: “So, how’s your day going, man?”

Me: “Oh, it’s been busy, and the coffee I had isn’t working, but all in all I can’t complain.”

Customer: “Go ahead and get a [high-caffeine soda] on me, man.”

Me: *a little taken aback* “I appreciate the h*** out of that, man, but I actually don’t drink soda.”

Customer: “Well, then, how do you take your coffee?”

Me: “Black?”

(The customer disappears and comes back in five minutes later with the largest coffee the gas station down the street sells)

Customer: “Here. Sorry, it’s gas station coffee, but I hope it helps. Have a great day, man.”

(I’ve worked at this place for five years, and I’ve never had a customer go out of their way like that for me. I’m actually submitting this in the middle of that shift with the coffee in front of me, because people that awesome need to be recognized.)

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Scared Them To Death

, , , , | Working | August 1, 2019

(I’m at work and my cell phone rings. It’s a number I don’t recognize. I decide to try something I read in another story.)

Me: “Davison Mortuary.”

(That’s not a real place; I made the name up on the fly.)

Doctor’s Office: “I… uh… “

Me: “Who are you looking for?”

Doctor’s Office: “[My Name], is she there?”

(I burst into laughter and apologized profusely. It turned out she was calling to schedule an appointment from a referral by my doctor, so of course, their number wasn’t in my contacts list. I think I made her day!)

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Computer Error

, , , , | Right | July 31, 2019

(I’m working the service desk at a big box store when an older man comes up with a plastic grocery bag.)

Coworker: “What can I help you with?”

Old Man: “I’m trying to use [Messenger Service] with my daughter. She can see me, she can hear me, and I can hear her, but I can’t see her. What’s wrong?”

(He then opens the grocery bag and it’s got a webcam, a mouse, and a bunch of random cables inside. He gestures to the random assortment of items as if we should be able to diagnose his problem from the junk.)

Coworker: “Sir, do you have your computer with you?”

Old Man: “Nope, what’s the problem?”

Coworker: “We really can’t figure out your issue from what you have brought.”

Old Man: “This is what I got; what’s the problem?”

Coworker: “It could be any number of things, really.”

Me: “Sir, we need your computer to even begin to help you with this.”

Old Man: “I’m trying to use [Messenger Service] with my daughter, and she can see me, she can hear me, and I can hear her, but I can’t see her. What’s the problem?”

Me: “Sir, this is like walking into a mechanic’s shop and saying your car is making a noise but not bringing the car.”

Old Man: “This is what I brought. What’s the problem?”

Me: “It’s not your car.”

(With that, he gathers up his bag of random junk and walks out of the building.)

Coworker: “It’s going to be one of those days, isn’t it?”

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Mama Told Me Not To Come

, , , , | Right | July 28, 2019

(I work in the call center for a local non-profit. We’re not telemarketers, but people usually assume we are when they hear where we’re calling from. On this call, a young boy — maybe five years old — picks up.)

Boy: “Um… Hello?”

Me: “Oh, hi! Is your mom there?”

Boy: “Um…”

(In the background, I can hear his mother. She’s muffled, but distinct enough that I can hear her every word.)

Mom: “Ask them who it is.”

Boy: “Um… who is it?”

Me: “It’s [My Name] with [Organization]!”

(The child relays this.)

Mom: “Crap. Tell her we’re not here.”

Boy: “Um, okay. She’s… uh… not here right now.”

Me: “Okay, no problem! When will she be available?”

(He puts his hand over the phone and undergoes lengthy consultation with his mother.)

Boy: “I, um, uh… Later.”

Me: “How about later this week?”

Boy: “Uh…”

Mom: “Yeah, sure, whatever.”

Boy: *to me* “That’ll be okay, I guess.”

Me: “Okay! Tell your mom thanks for me, and I’ll talk to her later. Oh, and one more thing?”

Boy: “Yeah?”

Me: *very solemnly – “after-school special” style* “Tell her that lying is very bad, and honesty is always the best policy.”

Boy: *sounding relieved and happy* “Okay! I’ll tell her! Thanks!”

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