The Signs They Are A-Changin’

, , , , | Right | August 30, 2019

(I work at a fairly well-known video game chain that often has deals for older pre-owned games, like four for $10 or four for $20, etc. Although I’ve seen several variations of this same conversation, this particular encounter takes place during a sale where games $4.99 and under are four for $10. At this point, I have already talked to these customers, informed them very clearly that all games under $5 are four for $10, and left them to do their shopping.)

Me: *as the customers are walking up to my register* “So, did y’all find everything all right this evening?”

Customer’s Wife: “We sure did! Someone gave our grandkids an Xbox as a gift, and we figured we might find them some games for when they come to visit. I can’t believe you have so many 360 games, and at such good prices, too!”

Me: *noticing the four games they’ve brought me are each $20 to $30* “Well, I’m glad you think so! We try to keep as good of a collection as we can in stock.”

(I ring up the games and give them their total, which is well into the $90 range. The husband nods and puts his card into the chip reader. The wife freaks out before he can enter his PIN.)

Customer’s Wife: “Wait, why is our total $90?!”

Me: *mentally hoping she just noticed our loyalty card pricing instead of the actual price* “Well, ma’am, this bottom price here is if y’all had our [loyalty program] card. Since you’ve told me you don’t, you’re getting this price.” *gestures to the top price*

Customer’s Wife: “Excuse me, but those games are four for $10.”

Me: “I’m sorry about the confusion, ma’am. The four for $10 is, unfortunately, only for games under $5.”

Customer’s Wife: “There was absolutely no sign saying that the games had to be under $5! This is ridiculous.”

(She storms back over to the section to “prove that the sign doesn’t say the price range.” I know very well that all the signs clearly say $4.99 and under, and it’s almost as big a piece of text as the “four for $10” portion.)

Customer: *shakes his head* “Sorry about that.”

Me: “It’s all right. We all read the signs wrong sometimes. I really do hope that your grandkids enjoy the games.”

Customer’s Wife: *from the game section* “See, it says right here—” *stops, presumably because she’s actually read the sign this time and has seen how clearly it is marked* “Hmph. Well.” *glares at me* “Maybe I did misread the sign.”

Me: “It happens to the best of us, ma’am. I hope y’all have a wonderful night.”

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Intentionally Closed Minded

, , , , | Right | August 26, 2019

(I am closing my registers at a well-known retail store. It is a couple of minutes after closing and the lights are out; customers are still leaving. As I’m closing, a man and woman walk into my department — shoes.)

Man: *to woman* “They’re closed.”

(They start meandering through the department, occasionally picking things up. I don’t say anything to them about closing because people frequently window shop as they leave at night. After I’ve completely closed both my registers, the woman walks up to me with two shoes.)

Woman: “Are you closed?”

Me: “Yes.”

Woman: “YOU SAW US OVER HERE AND DIDN’T SAY ANYTHING!?”

(My eyes are wide. Our lights are off, three closing announcements have been made, and I heard the man tell her we were closed.)

Me: “I’m… sorry. I just assumed you were looking on your way out.”

(The woman slams down the floor samples on the wrong table, looking at me like she wants me to know she’s INTENTIONALLY putting them in the wrong place, and walks away.)

Woman: “Have a great night.”

Me: “You, too!”

(I tell my manager what happened. She describes the woman to me.)

Manager: “Is that what she looked like?”

Me: “YES!”

Manager: “Don’t worry about it. I just had to chase her out of accessories because she was insisting that we weren’t closed!”

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Not Getting A Job With That Attitude

, , , , | Working | August 23, 2019

(I’ve just finished helping a very nice customer apply for a job. This happens as he is leaving the computer lab.)

Me: “Have a good day, sir!”

Customer: *with kind of a sad smile* “No, thank you.”

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It’s Slowly Adding Up That It’s Not Adding Up

, , , , , | Right | August 22, 2019

(I’m buying a couple of items at a game store, and the total is $38. The cashier and I are making small talk as I hand her a $20 and a $5.)

Cashier: *realizing the money I handed her isn’t enough* “I’m sorry, your total is $38.”

Me: “Oh! I’m sorry, I thought that was a ten instead of a five.”

Cashier: “…”

Me: “…which still wouldn’t have been enough. I’m sorry, I can’t do math today.”

(I felt a little embarrassed, but at least she got a good chuckle out of it!)

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Quiet Departure, Loud Reaction

, , , , , , | Learning | August 21, 2019

(In my two last high school science classes, I am notorious for sitting alone in the back corner at what is supposed to be the teacher’s desk, messing around on my laptop and blatantly not paying attention. But I take my textbook home, do the classwork there, and make 100s on all my tests, so the teacher doesn’t care. Other students aren’t doing so well with their grades. One day, I raise my hand and ask to go to the restroom; the teacher gives me permission but the other students don’t hear her. I walk out of the room.)

Student: *screaming* “Oh, my gosh. [My Name] sits back in the corner and never does any work in here, but we get in trouble if we’re talking or don’t pay attention for one second! She just gets up and leaves the room and you don’t even say anything!”

(The teacher found the outburst so funny she gave me permission to leave the room whenever I wanted without asking.)

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