Try Not To Interpret Too Much Into This

, , , , | Right | April 9, 2018

(I am working the register one busy Saturday with two of my other coworkers. A kind, older gentleman steps up to order while talking to someone on his cell phone.)

Me: “What would you like to order?

Customer: *points to the phone* “My wife would like to order a coffee. Here.”

(He hands me his cell phone and I, without thinking, take it as though it is the most natural thing in the world.)

Me: “Hello, ma’am. What would you like to order today?”

(She says something about iced coffee and I ask her if she would like cream and sweetener in it. At this point, the older gentleman points to the phone.)

Customer: “It helps if you put it on speaker.”

(I press the speaker button and continue with the order, after which I hand the phone back to the man and he pays. One of my coworkers gives me a weird look and I explain:)

Me: “Just go with it. Maybe he didn’t want to be an interpreter.”

They Were Two Demanding

, , , | Right | April 6, 2018

(It is maybe thirty minutes before we close the drive-thru, and the inside has been closed for the past hour. This customer has been rude the whole time and has been demanding fresh chicken, fries, etc., so we have to cook everything. Finally, she leaves with her food. Five minutes later, one of my coworkers cleaning the inside walks up.)

Coworker: “Hey, there is a lady banging on the locked door and screaming.”

(We look outside, and it is the same customer.)

Manager: *walks up to the locked door and says through it* “I can’t open this door. The inside is closed. Pull around to the drive-thru.”

(She screams in rage, demanding to be let in as my manager walks away. Eventually, she pulls up to the window.)

Customer: “You have some nerve! I ordered a twelve-piece, and you did not give me two of my pieces of chicken, and then you treated me so rudely! I demand both pieces be breasts, and I demand a full refund!”

Manager: “Let me have the box of chicken, please, so I can put in the two breasts for you.”

(He takes the box THAT HE PACKED and counts it. He then realizes that he DID, in fact, make a mistake. He accidentally put fourteen pieces in, instead of twelve. So, he takes out the two extra pieces, packs everything up, and hands it back to the customer.)

Customer: “You’re still short!”

Manager: *opens the box and audibly counts the chicken* “You ordered twelve, and you have twelve pieces of chicken. Please leave.”

(The thing is, if she had been nice, we would have just believed her and put two pieces in a bag for her without checking if she was right. By being a jerk, she actually lost chicken)

Doing A Disservice To Food Service

, , , | Working | April 3, 2018

(I’m a shift manager for a fast food chain and have been in food service for two years. The store I work for is almost constantly understaffed during the afternoon. On this day, I am called in on a day off to give some assistance as crew rather than as a manager. Towards the end of my shift, the staff level drops to only one person taking orders, one on the grill, and another manager in the office preparing to leave, leaving me to mind the entire front area — counter, drive-thru, drinks, fries, and order prep. The drive-thru has now backed up considerably as I rush around to prepare the orders I need. As I’m at the window:)

Me: “Hello! You had the three [Sandwich #1] meals with a Coke and a shake?”

Customer #1: *giving me the stink eye* “No. I had the [Sandwich #2] meal.”

Me: *angry at the potential customer loss and the waste of a very large order, but not showing it* “Oh, I’m sorry. Give me a few seconds and I’ll get your food out to you.”

(I rather angrily push the bag to the side and start to prepare the next order. I’m unaware that the original customer has come inside.)

Customer #2: “I’m right here, man!”

Me: *trying not to give a “WTF?” look* “All right, just give me a couple seconds so I can take care of these orders.”

Customer #2: “I don’t have ‘a couple seconds.’”

(By this point my frustration has reached its peak, and I gesture to the empty stations that I am minding due to my store’s situation.)

Me: “Look. I’m sorry, but I am the only one up here right now. If you would like to help, please jump in, by all means!”

(I give the customer at the window their food and when I look back, [Customer #2] looks embarrassed.)

Customer #2: “Hey, man, I’m sorry. Do you have any applications?”

(I grabbed an application and handed it to him as I gave him his food. I apologized for my temper and he apologized as well. It was very refreshing to find someone who wasn’t exactly ignorant of what food service has to handle each day. Unfortunately, I have not seen his application returned.)

Will Be An Interesting News Development

, , , , | Right | April 2, 2018

(I work for a community-oriented weekly newspaper company that owns multiple publications, but all of them come from the same office. One of our publications has a similar name to a rival newspaper that gets delivered daily, which sometimes causes confusion. It’s a free publication that we deliver to some neighborhoods and businesses each week, but specific homes can call to request not to receive the paper.)

Me: “Hi. This is [Company]. How can I help you?”

Caller: “I have called you five times in the last month, and you still keep delivering your paper to me.”

Me: “I’m sorry to hear that. There must be some confusion with our distribution department or our drivers. Could I get your address, so I can make sure our distribution manager has it? He’ll make sure it doesn’t happen again.”

Caller: “If you don’t stop delivering the paper to my house, I’m going to sue you all. I’ve already called the city, and they’re looking into taking action against your company.”

Me: “Sir, if you give me your address, I can make sure it doesn’t happen.”

Caller: “It gets delivered to me every day.”

Me: “Sir, are you sure you’re not receiving [Rival Newspaper]? I know it has a similar name to ours.”

Caller: “No, it’s you guys!”

Me: “Sir, we only deliver our paper once a week.”

Caller: “You tell your distribution manager that if this doesn’t stop, I’m going to find out where he lives and dump all the newspapers I’ve acquired on his lawn.”

Me: “Okay! Go for it, sir!”

This Is Why We’re In A Recession, Part 76

, , , | Right | April 2, 2018

(Financial institution contact center work puts you in touch with some of the crème de la crème, intelligence-wise.)

Client: “Yes, I need to transfer money into my account.”

Me: “And how were you making the transfer?”

Client: “Cash.”

Me: “You want to do a cash deposit over the phone?”

Client: “Yeah, PNC allows you to take photos of checks and send them in for deposit.”

Me: “So, you want to send us a photo of some cash and honor that as a deposit.”

Client: “Yeah, can you do that?”

Related:
This Is Why We’re In A Recession, Part 75
This Is Why We’re In A Recession, Part 74
This Is Why We’re In A Recession, Part 73

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