Out Of Line With The Landline
I’ve had a problem off and on with my landline phone for almost twenty years now. I am autistic, and I qualify under state law for a bare-bones, no-frills landline phone line for really cheap; the idea is that I have a phone to call 911 on if necessary.
For some reason that I have never discovered, the local phone company that supplies that lifeline landline is utterly convinced, beyond any reason, that I am operating a small business and the landline is my business phone line.
For the first few years living here, I averaged one telemarketing call and two mailed promotional letters inviting me to upgrade to a business phone line. I always said no because the basic business line doesn’t do anything my lifeline doesn’t with regard to voice calls, and while it works better for faxes or modems, I never used those on that line.
Then, one month, without my knowledge, they switched me to a business line, causing my phone bill to go from $12 a month to $90 a month. But I was on paperless billing because my monthly bill was fixed by law — $12 a month — so I just kept paying my $12, and the unpaid bills kept piling up.
Eventually, the phone company sent me a paper Final Notice in the mail, saying that if I didn’t pay my bill in full immediately, they’d cut me off and take me to court.
I probably should have let them do it, because it is illegal under state law for them to cut a lifeline plan, and the judge would not be amused about that fact, nor would the judge be happy that they had switched my phone line from a lifeline plan to an expensive business plan without permission from anyone with authority to sign contracts on my behalf.
But, I decided to skip the hassle and just point out the problem to the customer service representative on the phone.
My next bill — no longer paperless — showed the proper balance owed: $12.
But… ever since, I’ve been averaging one promotional letter per week from the phone company trying to get me to upgrade the phone service for “my” small business to one of their business plans, so I’m always wary of it happening again.