Soggy Toes Are The WORST
As someone who’s outdoors in all kinds of weather, I opt to invest in a decent pair of hiking boots from a major outdoors and sporting goods store, with a repair service. When my old pair wears out (and is no longer waterproof) after six years, I go back to the same store to buy the exact same model again in August.
In November, a bare three months after buying them, I am cycling to my weekly D&D game when I am caught in a deluge. My raincoat and trousers keep me (mostly) dry, but I arrive at my destination with my feet drenched. This is not a little spatter; it’s clear that both boots have sprung a leak somewhere. My socks take hours to dry on the heater, and when I am ready to go back home, I have to put my now-dry feet back into wet and cold shoes.
Since it’s Friday night, and Saturday just happens to be a holiday, I am at the store bright and early with my boots. I explain my situation to the gentleman at the repair center. I am have some difficulty getting him to take me seriously. According to him, my boots cannot possibly be leaking after three months. What was I doing? Cycling? Am I sure it’s not just perspiration? These are heavy boots, after all! (I had to wring my socks out before putting them on the heater. No, it was not perspiration.)
Reluctantly, he takes the boots to send them to their repair center. If they find anything wrong with the boots, they’ll either repair them if possible or issue me a store credit. In order to send the boots in, I have to take out the laces and insoles. The insole of the left boot still has water droplets clinging to the underside, but he dismisses this, too, as an overreaction on my part. Still, he takes them, and I get an email confirmation that they’re being sent in.
On Wednesday morning at 9:05, I get confirmation that the boots have arrived at their repair center, and the process can take four to six weeks, depending. I resign myself to using my old pair for the time being, and I pray for no more deluges.
At 10:55, I get an email issuing me a store credit for the full amount. I guess they found the leaks.