Politeness Saves From Hair-Raising Situations

, , , , , , | Working | April 13, 2018

I got a very nice coupon emailed to me from a beauty supply store that I like to visit. The location by my house has a salon, and I intended to get a haircut there after my next paycheck came through. Unfortunately, the email link for printing the coupon didn’t work by the time I was really ready to use it, so I called up their customer service line to see what had happened, figuring it was either my browser being buggy or the link having expired.

As protocol, I was as polite and clear about my issue as I could be with the woman I ended up talking to, and we both ended up agreeing that the link breaking was very odd. It took a couple of check-ins with a supervisor, but she managed to confirm my details and that the coupon had indeed been sent to me. For all my waiting, I got an e-gift certificate matching the dollar amount of the coupon.

It hit me afterwards that she might have thought I was lying about having gotten the coupon in the first place, but politeness seems to get you everywhere with people on the other side of the phone.

My hair thanks you, customer service lady!

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Politely Leave Them Hanging

, , , , , | Related | April 13, 2018

My mom is telling me about a very frustrating exchange she had with the customer service of a large bus company, ending with, “…and that’s why I hung up on them.”

I have to stifle a laugh, because I was in the room with her for the end of the call. Most people hang up on someone by simply hanging up without a word. My mom’s version of hanging up on someone is to say, “I’m going to hang up now. Merry Christmas. Goodbye.”

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When Fraud Meets Stupidity

, , , , | Working | April 11, 2018

My grandmother just turned 82 and had a check lost in the mail. This started a chain-reaction of fraud. First was an attempt to charge on a card, which the bank stopped. Then, there was an attempted wire transfer which was also stopped by the bank. You’d think this is where we were most vulnerable, but no.

My grandmother lives in California. The thief went into a bank, in person, in New York, and managed to open the ATM account. Mind you, this account was on stop due to the fraud. Whoever they were, they must have had acting skills, because without any ID, the banker in New York and the banker’s manager reopened the account and rushed a new ATM card to the thief. In one weekend, the thief stole over $10,000 — basically all the money my grandmother had — all because two fools in New York believed some crap sob story and didn’t enforce the ID rule!

On the plus side, the bank is getting all the money back to my grandmother. Also on the plus side, she was advised that while the thief will likely get away with it, the New York banker and bank manager will likely lose their jobs.

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It’s Only A Pokémon Moon

, , , , , | Working | April 10, 2018

I pre-ordered a Pokémon game, and the release date was coming up soon. A few days before the release, I got an email saying that if I wanted to get it as soon as possible, a store near me would be giving out ticket vouchers that allow customers to get it the night before the official release. I was unable to go get the voucher, so I asked a friend who had also pre-ordered the game to go get one for us both.

I pre-ordered the Moon version, and my friend ordered the Sun version, but only I got the email. I figured it was just sloppy notifications. However, when my friend got to the store and started talking among fans, they realized that only people who ordered the Moon version were emailed about the ticket that let you in to get game early. All those who ordered Sun were left in the dark. The store didn’t answer any questions, but a few fans came to a theory that the store decided to notify the Moon players because they would be more “likely” to be up at night-time.

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Should Have Sent Your Spidey-Senses Tingling

, , , , , | Learning | April 10, 2018

I don’t know if kids are still encouraged to bring things in for “show-and-tell,” but when I was in elementary school in the early 90s, we each were told to bring one thing from home to share and describe to the class.

Once, in fourth grade, this kid brought in one of those small, plastic reptile containers with the slotted lid, like the kind the pet stores give you to transport your new pet home until they can be put in a proper habitat. Inside was a bunch of leaves and grass, and one twig with a large pod attached to it. He said it was a butterfly cocoon, and he wanted to leave in the class so we could see the butterfly emerge. Most of us had never seen a cocoon in real life, and apparently our teacher hadn’t, either, because it was most definitely not a butterfly cocoon.

The box was left in our classroom over the weekend, and when we arrived the following Monday morning, the room was filled with baby spiders! It was a spider’s egg nest!

Our teacher flipped out, herded us back to the gymnasium, and left us with the PE teacher so she could go report the situation to the office. We ended up having our class in the art room for the next few days while they sprayed for the spiders, and then waited until it was safe for us to go in without breathing the fumes.

After that, we weren’t allowed to bring in “nature” related items for show-and-tell, anymore. I was never sure if that boy actually knew what he had or not, but he didn’t seem too surprised when a thousand spiders came out of that thing instead of a butterfly.

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