Unfiltered Story #105419

, , , , | Unfiltered | February 13, 2018

We have a 10-year-old fancy dryer. It worked well for a long time and last year the belt busted and we had it replaced. Lo and behold a year later it goes again.

We called the supplier and tell them what had happened and explained that it seemed to be the same problem and it would probably need a new belt again. However, the repairman was sent without knowledge of that information and arrived without the part. Sure enough, we did need that part so in the end they took $180 from my grandmother from two visits. We figured it was all worth it if we can get some laundry done while we wait for our new machines that we ended up buying halfway through the wait out of frustration. (Initially we thought we would keep the repaired dryer and the new set).

Except because the part is as old as the machine it breaks again after one load.

So my mom calls the call center (which was closed on the weekend) on Monday and talks to someone reading from a script. A script that boils down to “tough beans we have your money and it isn’t our responsibility to be honest with you and tell you the truth about whether or not you should have it repaired”.

She then talks to the repair company who was hired by appliance company and learns that they are payed only a portion of the amount and that the appliance people keep most of the money and if we had talked to them directly they would have advised us of the road we were headed down.

She calls back the appliance company and speaks to another person who reads from the same script. Eventually my mom moves up to the supervisor who commences by reading the same script and states quite clearly that they are unable to help us further and that they have our money and that is all that matters. They could care less that they took $180 dollars from a senior on a repair that never should have been done.

Moral of the story: There is a reason why they brag that their repair department is underused.

Beginning To Think These Christmas Miracles Aren’t Miracles

, , , , , | Hopeless | February 12, 2018

Many years ago, before cell phones, my wife and I were traveling through rural western Pennsylvania late Christmas night when our car broke down with no houses anywhere in sight. We resigned ourselves to spending the night in the car. When the sun came up, we saw that there was a farmhouse not too far away, so I knocked on the door, explained our predicament, and asked to use the phone to call a tow truck.

That’s all I asked for: to use the phone.

This is what I got:

They invited us inside, gave us coffee, and fixed us breakfast. The farmer told us there wasn’t any place around where we could get the car fixed on the day after Christmas. I asked about auto parts store. I had tools; I could fix it myself if I could get the right part. He called around until he found a store that was open and drove me there, while our wives had more coffee in the kitchen. They had the part, but I had no credit cards, and they didn’t want to take my personal check because it was from out of state. The farmer told the store manager that he would guarantee my check. After we got back, he insisted on helping me install the part in freezing rain.

And he wouldn’t take a dime.

We stopped there again on our way home a few days later, with a box of chocolates.

And since that time, I have never, ever accepted payment for helping someone else out. When people ask why not, I tell them this story. Thirty-five years later, I still can’t tell — or type — this story without crying.

The Bank Wants Your Money And Your Blood

, , , , , | Healthy | February 12, 2018

I work as a bank teller. One morning a customer walks in, and I notice that he is both extremely pale and has a rasping cough as he approaches me to make a withdrawal. Just as I grab his money and begin to count it out in front of him, to my horror, he suddenly turns his head to the side, coughs violently, then begins to vomit a large amount of blood.

My coworkers quickly move to get the customer a chair to sit in as I call 911. During the commotion, an apparent acquaintance of the customer rushes in and helps hold him upright to walk him to the chair

Less than five minutes later, an ambulance arrives and takes the customer away. We learn the acquaintance is actually the customer’s neighbor. The customer had been feeling very unwell the last few days, and the neighbor had agreed to take him to the hospital, but he wanted to stop at the bank first to make sure he had some cash on hand if necessary. We block off my teller station and call in professional cleaners to come and clean up the potentially hazardous blood.

A few months later, I am working at my usual station again when I call for the next in line and suddenly realize I am talking to this same customer. I almost don’t recognize him, as he has much more color to his face and appears to have put on some necessary weight. He also recognizes me, and apologizes again for the incident. It turns out the pain he was experiencing was from his appendix, which actually ruptured as I was waiting on him. He says that the doctors have now given him a clean bill of health, and then he leaves, after jumping up and down a few times to show how much his health has improved.

Valentine’s Pay

, , , , , , , , | Romantic | February 12, 2018

Several years ago, a friend and his wife invited my wife and me to dinner at a very nice local restaurant. The two of them had visited the restaurant several times previously, and they were pleased with both the food and the price. This time, the reservations happened to be on Valentine’s Day.

We arrived at the restaurant in good time. We were a bit surprised that there were more empty tables than we expected. We were seated, and read the menus. The offerings were their standard meals, but the menu itself had, “Valentine’s Day Specials,” printed on it. The prices were four times the usual amount, too! We asked the waiter why the prices were higher than usual, and he said something like, “Well, it is Valentine’s Day, and you should be giving your ladies something special!”

We decided not to pay the highly-inflated prices, and got up to leave. A customer at an adjoining table looked at us, then spoke up and said, “I wish I had done that, too!”

It Pays To Be Polite

, , , , , , | Working | February 7, 2018

I live in a city where everything is within walking distance, so I don’t own a car. This generally isn’t a problem, except in a few select instances, such as buying groceries. The store is a good mile from my apartment, so carrying everything by myself becomes a real challenge. One day I decide to just order a bunch of stuff to be delivered so I won’t have to make another trip to the store for a while.

Fast forward to the day the food is supposed to be delivered. My initial payment doesn’t go through, so I have to use another card, and all the while the representative on the phone is being incredibly friendly and energetic. A few hours later I receive a call from the delivery person saying they’re backed up because it’s so busy and ask if they can deliver my groceries at a different time. I have nothing else to do all day so I tell them to take their time.

When they show up, the delivery person is so sweet and friendly. I notice some flowers in one of the bags and they tell me that the flowers are complementary as an apology for being late. I was completely floored. They were so apologetic about the whole situation when it really wasn’t that big a deal for me at all. Be kind to your local food service workers!

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