Should Have Monitored The Situation More Closely
My flatmate streams, and at the moment only has one monitor, so when a relative offered me one for free, I jumped at it. The catch was it didn’t come with a cable. It was an older monitor but after some checking, I worked out what it would need, then headed to the store.
I purchased a DVI-DVI cable, which is an old one with screws. I attached it… and nothing happened. It took me a half hour of troubleshooting to realise that though the graphics board in the computer technically supported the cable, it had never been set up for it, and in fact was only set for the HDMI the current monitor used, or the display ports next to it.
But also, during all this, it looked like the pins in the cable were bent. I knew I’d been careful, so I took the cord back and got the appropriate DVI-Display port cable.
It worked, but it turned out the monitor was janky and looked like it was in the Matrix, so after all that, it was a no-go.
I removed the screws from the monitor and got that side of the cable out… then tried to remove it from the back of the computer
Then my flatmate tried to remove it from the computer.
He ended up pulling it hard enough that the cable came free… except for the head which was now embedded in the port. Obviously, a faulty cable right?
We got good and mad between us about how much hassle the entire setup and failure had been, then the cable had literally had to be ripped apart to get it out of the computer, outrageous!
The next day we went to the store to get my money back for said cable. I approached the desk, explained the issue, and then showed the cable in question. I will say that while I was terse, I was not rude or angry.
Me: “I know I didn’t have to force it in to be properly seated, so I know it wasn’t in the wrong port. It broke, I’d like my money back.”
Worker: “Did you unlock it first?”
Me: “Beg pardon?”
The worker pulls out the remains of the cable, and shows me a little point just behind the connector on the display port side. It shows one of those child-lock “has to be held down while pulling to actually remove” style locks.
Me: “…”
Worker: “…”
Me: “I see I am at fault here… in which case I do NOT need a refund, but do you have electronic disposal?”

