Refunder Blunder, Part 63
The store I work for is well known for being the place to get a bargain. We frequently have customers with benefit cards from work and income for that very reason. One more thing to note is we have a policy that all returns must go back onto the card used at the time of purchase.
Now, enter this lovely customer. She has an item she wants to return that was bought on one such card.
Me: “If you can just swipe the card you used, I can process the refund.”
She goes to do so but quickly switches to her personal EFTPOS card. I hit the cancel button. We do this song and dance a few more times before she comes up with a plan which, for some reason, she tells me.
Customer: “Well, I’ll just exchange this, then, and I get my money back that way.”
Me: “Ma’am, it doesn’t work like that. We still have your original receipt.”
Still, she disappears to find another product. I do the exchange as requested and hand her the new receipt.
Customer: “What is this? Give me the receipt.”
Me: “That is your receipt, see?”
Customer: “No, it f****** isn’t. You’re a [homophobic slur], aren’t you? Get me a f****** manager.”
I left to get a manager, her still shouting slurs at me. I was shaking and in tears at that point (thanks, anxiety). I found two of my managers, who took one look at my state and went charging out. I wasn’t there for the lady’s exit, but apparently, all it took was seeing my managers’ faces, and she turned and left.
The silver lining was our security assuring me that this lady would be trespassed, which extends to our stores nationwide and wouldn’t expire for two years.
Related:
Refunder Blunder, Part 62
Refunder Blunder, Part 61
Refunder Blunder, Part 60
Refunder Blunder, Part 59
Refunder Blunder, Part 58