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Short Changing Your Mind

, , , , | Right | March 15, 2011

Me: “Hello, sir.”

Customer: “I want tobacco.”

Me: “What type?”

Customer: “Tobacco for smoking. I want five packets.”

Me: “Okay, that’s $144.”

Customer: “Can you make it $150? I only have fifties.”

Me: “We do have change.”

Customer: “No, I don’t want change.”

Me: “Okay, then… that’s $150.”

(The customer starts to leave, but suddenly turns around and faces me.)

Customer: “Where’s my change, b****?!”

The Price Is Always Right

, , , , , , | Right | March 10, 2011

(I put a customer’s purchase through. The computer automatically discounts the purchase from $35 to $29.)

Customer: “I’m sorry, you’ve made some mistake. The price isn’t correct on the screen.”

Me: “Yes, there’s actually a discount on some of your items.”

Customer: “No. I added the prices as I went around. I’m very good at maths, and you’ve processed the sale wrong.”

Me: “Sorry, I’m confused. You would rather pay the full price?”

Customer: “Give me your manager.”

(My manager has overheard most of this.)

Manager: “Can I help?”

Customer: “Your staff has processed my sale completely wrong. I demand that you correct this.”

Manager: “Of course.” *bumps the price up* “The price is $35, ma’am.”

Customer: *glowering in my direction* “Didn’t hurt, did it?”

I Dreamed A Dream Of Calls Gone By

, , , | Right | February 9, 2011

(I work at a place that does repairs for Sony computers, stereos, cameras, and the like. Hence, our store has the word “Sony” in the title.)

Me: “Good morning, [Company]. How can I help you?”

Customer: “Is that Sony Music?”

Me: “No, sorry, this is Sony Repairs.”

Customer: “I’m trying to get through to Simon Cowell. He works with Susan Boyle.”

Me: “No, sorry. We repair Sony laptops.”

Customer: “So, you’re not Sony Music. Repairs are no good. Thanks.”


This story is part of our Musically Ignorant Customers roundup!

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Read the Musically Ignorant Customers roundup!

Church At The Checkout

, , , , | Right | January 27, 2011

(A customer and her young daughter come up to my register.)

Me: “Hi there! How are you going?”

Mother: “I’m good, thanks!”

(Her daughter spots the sponge we use to make the bags easier to open.)

Daughter: “It’s the sponge! The sponge of baptism!”

Me: *speechless*

Daughter: “The sponge of baptism!” *places finger on sponge and wipes her forehead*

Mother: “We’re not even religious…”


This story is part of the Worryingly Weird Checkout Encounters roundup!

Read the next Worryingly Weird Checkout Encounters roundup story!

Read the Worryingly Weird Checkout Encounters roundup!

The Elderly Fight Change

, , , , | Right | January 18, 2011

(I’m working the counter of a busy service station. An elderly customer comes in to pay.)

Me: “Good afternoon, sir. Just pump six and the LPG today?”

Customer: *producing his bankcard* “Yes, that’s all, thanks.”

Me: “Great, your total is $46.71.” *rings up sale and waits for him to enter his PIN*

Customer: “Can I have my change?”

Me: “I’m sorry, sir?”

Customer: “My change.”

Me: “Okay, sir, I’m really sorry, but I’m not quite sure what change you mean.”

Customer: “What’s my total again?”

Me: “$46.71.”

Customer: “Great, can I have my change?”

Me: “Sir, you’re paying by card. You won’t get change as you will be paying the exact amount electronically.”

Customer: “Oh, I see.”

(He is pressing buttons on the keypad, but has not selected an account.)

Me: “Sir, you need to select an account.”

Customer: “Yes, I’ve done that.”

Me: “You want ‘Cheque’” or ‘Savings’?”

(He finally selects ‘Cheque’ and enters in a PIN. After a few seconds, it comes up declined as he has entered an incorrect PIN.)

Me: “Okay, sir, you’ve entered an invalid number for your PIN. I need you to try again.”

(I ring up the sale again, and make sure he selects ‘Cheque’ again. He seems very confused.)

Customer: “What was my total again? I want to get this right.”

Me: “Forty-six dollars and seventy-one cents, sir.”

Customer: “Okay!” *punches in numbers and announces them out loud* “4-6-7-1!”

Me: “Hang on, sir. You’re entering your total instead of your PIN.”

Customer: “Well, yes.”

Me: “The total is already in our computer. You need to enter the PIN for your card so the sale goes through.”

Customer: “Oh. What’s my PIN, then?”

Me: “Would you prefer to pay cash, sir?”


This story is part of the More-Customers-Bad-With-Money roundup!

Read the next More-Customers-Bad-With-Money roundup story!

Read the More-Customers-Bad-With-Money roundup!