Chatbot Malfunction

, , , , | Working | December 4, 2017

(I am on an online support chat with my service provider, and this little exchange happens around the end of it.)

Customer Service: “In the meantime, one quick question: how has your overall experience been with [Service Provider] so far?”

Me: “Not too bad, I suppose. The bill seems to be rising steadily with every moment, which has me a bit worried.”

Customer Service: “[Service Provider] always strives to provide the best service experience to our beloved customers.”

Me: “…Uh.”

Not Suited To The Task

, , , , , | Right | November 30, 2017

(I am walking into my job, carrying my purse and lunchbox and wearing a jacket over my store t-shirt. A customer watches me walk in and then approaches me.)

Customer: “Hey, can you help me?”

Me: “Um, this isn’t my department. Why don’t I get someone from the Men’s Department over here for you.”

Customer: “But I need help with this suit now, not in half an hour!”

Me: “I’m sure I can get someone over here quickly. I really don’t know anything about the suits and I am not even clocked in yet.”

Customer: “But you work here, so you should be able to help me.”

Me: *getting desperate* “I can’t carry my things around the store. Security doesn’t like that.”

Customer: “I’m sure it will be fine. Now, does this suit come in black or gray? I need a 34.”

Me: “I really don’t know.” *I catch sight of a coworker who actually works in the suit section* “[COWORKER]! Could you please help this gentleman find a suit?”

Customer: “No, I asked you to help me, not to pawn me off on someone else.”

Me: “Sir, I really don’t know anything about the suits. [Coworker] knows everything about them, and she can certainly help you much more than I can.”

(I turned and practically ran to the break room. Later on my manager said that the man had complained about my attitude, and about the fact that I was carrying my purse and lunch bag around the store.)

Putting The Airy Into Dairy

, , , , | Right | November 29, 2017

Customer: “Hi, what types of dairy do you have here?”

Me: “Our standard is 2%. We also have half and half, whole milk, nonfat, and heavy cream that we use for whip cream.”

Customer: “Seriously? You don’t have soy or almond milk? This is ridiculous!”

Me: “Umm, let me get you my supervisor.”

(I still do not understand how a grown woman does not know that dairy comes from a cow.)

Will Just Let It Slip By

, , , , | Right | November 29, 2017

(I am the customer in this story, visiting America from New Zealand. I have incorrectly put the lid on my soft drink, so I drop some on the floor. I then accidentally step in it and slip and fell. The nearest staff member comes straight to my assistance.)

Staff: “Ma’am, are you all right?!”

Me: *sitting upright and laughing in embarrassment* “Well, my dignity may have been lost, but the rest of me is here.”

Staff: “We are so sorry for this!”

Me: *I note she seems to be freaking out a little* “That’s fine; it’s my fault. I dropped it and didn’t watch out properly.”

(I then had to spend the next ten minutes reassuring her, and her manager, that I was completely fine and I was not going to be suing them in any way for it. They replaced my drink and gave me a gift card, though! It made me feel sad to think that this has happened to businesses before!)

Pregnant With Ignorance

, , , | Friendly | November 27, 2017

(I work signs at a toy store. I don’t interact with customers as much as other employees, but often enough. I happen to work on Mother’s Day. Quite a few older people have been coming in to buy toys to keep kids occupied while they watch them for the night. I’m approached by a couple of customers that look to be in their sixties.)

Me: “What can I help you find today in [Store]?”

Customer #1: “Can you help us find [popular toddler toy]?”

Me: “Yep, it’s towards the back of the store. I can take you right back.”

(I start walking back with them, making small talk, asking a few questions about what the child likes, etc. Note: I’m a woman in my mid-twenties, and I don’t have much belly fat, but I do have very wide hips.)

Customer #2: “Are you a mother?”

(I am slightly taken aback; plus, my cousin’s wife has been having trouble conceiving, and would be terribly upset if someone asked her that, but I laugh it off.)

Me: “Haha, no.”

Customer #2: “Well, are you going to be?”

Me: *more forcefully now* “No.”

Customer #2: “Are you sure?

(I didn’t respond that time, and the wife gave him a gentle slap on the arm. We arrived in the section, I showed them the toy, and instead of staying to see if they needed help, I hurried away. I know he was, for some reason, trying to wish every woman he saw a happy Mother’s Day, but it was extremely uncomfortable. At the time, it didn’t even occur to me that he could’ve been implying I was too stupid to know I was pregnant.)

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