Unfiltered Story #140406

, , , | Unfiltered | February 17, 2019

This day was very busy but has since slowed down. Enjoying the bit of a break I’m chatting with the person on bar when a customer who is a semi-regular approches my till.

Me-Hi sir what can I get for you?
Him-Caramel Machiatto
Him- Can I not have the attitude?

At this point I am thrown off as I did not have an attitude in the least bit. Being a good barista I apologized anyway. This was not good enough for him and he wanted someone else to ring him up. As I was the only person with a till no one else could help him. I explained this to him and he went irate.

Him- You can drink the -expletive- drink. I dont have to -expletive- deal with this -expletive-

At this point myself as well as my co-worker are in total shock. The customer storms off and Im about to go to the office to grab my supervisor and write a report when the customer stormed back in with his phone held high as if he’s recording us. Note my company is very clear that people can not record behind the counter at all so I am in my rights to tell them to stop recording or get out.

Him- I’m going to -expletive- report you! F you you -expletive-

He continues ranting when I tell him twice to stop recording and leave or I’m calling the police. I also put my hand in front of my face so this crazy man can not record me. Im picking up the phone to call the cops when he turns the camera to my co-worker, curses at him then leaves.

Im still confused what he was going to report me for. Im still scared if a video of me will appear on youtube.

When Your Boss Stands Up, They Stand Down

, , , | Right | February 13, 2019

(We’ve had a doozy of a customer recently. This lady will come in to do her shopping, but if she changes her mind about what she wants to buy, she’ll just leave the unwanted item wherever she is, such as meat with the bread or ice cream with the canned goods. Luckily both times this has happened so far someone has managed to catch her abandoned items before anything went bad. She comes in one night while I’m the manager on duty and my coworker calls me up to handle her transaction.)

Coworker: “The credit card keeps giving an [error code] error. I tried it twice.”

Me: “Hmm… Well, let’s try it one more time and see what happens. Third time’s the charm, right?”

(I take over the register while my coworker moves to another one to handle the growing line. This time, the credit card runs fine and the customer leaves. A few minutes later, after the store is empty, I notice a pile of groceries on the counter.)

Me: “What’s with the groceries? There’s no one in here, right?”

Coworker: “It was the lady that was having card problems. She said she wanted cigarettes on her credit card first, then groceries on her food stamps. Guess she forgot about the groceries after she got her cigarettes.”

(We shake our heads and put everything away, luckily mostly shelf-stable items. The next night…)

Customer: *storms in and points at me* “You! You were here last night, you remember me!”

Me: “Is there a problem, ma’am?”

Customer: “You and that other girl, you charged me three times for my cigarettes! I want my refund!” *throws her credit card on the counter*

Me: “Ah, I’m sorry about that. Unfortunately, I don’t have a record of that and can’t authorize a refund from a previous day—“

Customer: “Well, didn’t you see it when you counted the drawer?!”

Me: “The owner balances the books; if there was an error he’d be the one to find it. But I can take down your contact information and what happened and have him look into it.”

(I manage to wrangle her contact information out of her, with a line growing behind her the whole time and her stopping now and then to insist that I give her a refund and/or the boss’s contact information.)

Customer: “And I need groceries!”

(I disperse the line before she gets back to the register, ring up her groceries, and run her food stamps. Unfortunately, the food stamps machine is old and grumpy and it crashes twice while trying to run her transaction. She then puts in the wrong PIN and it has to run AGAIN. I finally get her rung up and think that’s the last of her for the night.)

Customer: “I forgot something!”

(Once again, the food stamp machine crashes twice while trying to run her card, but at least she puts in her PIN right the first try this time. FINALLY, she’s out the door and I breathe a sigh of relief, leave the note for my boss, and throw away the piece of paper with his contact information that she left behind. And, of course, I go through the store and put away the things she decided she didn’t want. The next day, my boss catches up with me when I’m coming in for my shift.)

Boss: “So, I looked into the credit transactions from your note, and we definitely only charged her once. I called and let her know that the bank should reverse the held charges in a couple of days, and to call me if it didn’t.”

Me: “That’s about what I figured. Thanks.”

Boss: “I also told her that if she changed her mind about buying something when shopping, she had to put it back where she found it.”

Me: *laughing* “Really? What’d she say?”

Boss: “She tried to say that was the cashier’s job and I said that my cashiers weren’t her personal cleaning staff and had other things to do than follow her through the store and put away her abandoned items.”

Me: “You are the best boss ever.”

(Incident over and a fun story to tell to my coworkers, especially the boss’s verbal beat down. Or so I thought. One night when I’m working, a couple of weeks after all of this, the customer comes in again.)

Customer: *smugly as she passes my register* “Your boss gave me two packs of cigarettes!”

(I didn’t really have time for a response, which is probably a good thing because my answer would have been a less-than-polite way of calling her on her bullcrap. It’s going to be an interesting summer…)

This Conversation Has Hit A Wall

, , , | Right | February 13, 2019

(It’s the day after Donald Trump has won the presidential election. I am working the drive-thru at my former job as a cashier for a popular fast food chain. A woman orders a Diet Coke and drives up to the window.)

Me: *taking her credit card* “Hello! How are you?”

Customer: “How am I?! Donald Trump is president! I’m a Democrat. That’s how I am.”

Me: *stunned, handing her back her card and drink after I swipe* “Okay! Have a great day, ma’am!”

Customer: *rolls her eyes and speeds off*

Me: *to coworker* “Did you hear me ask her political views?”

Driving To The Only Reasonable Conclusion

, , , | Romantic | February 8, 2019

(For about six months after an accident, my husband and I have one car, forcing a lot of coordination between our schedules. For the most part, this is fine because we both work from home, most of our outings are with mutual friends, and we usually go grocery shopping together anyway. One night, he is crawling in bed when this conversation occurs:)

Me: “How’s your project going?”

Husband: “I need to go to the hardware store tomorrow to finish it.”

Me: “Okay. Just remember, I need the car at 3:00 for a doctor’s appointment.”

Husband: “Okay. I’ll just go in the morning, then.”

(The next morning, he’s working on his project in the basement. I ask when he wants to go to the hardware store and he shrugs. I go back to my work, thinking he’ll come up shortly. Around 2:00 I hear him coming up the stairs.)

Husband: “Okay. I’m gonna get my shower and then head to the hardware store. Do you need anything?”

Me: “Uh… the car?”

Husband: “What? Why? I told you I need to go to the hardware store today. What are you doing?”

Me: “Going to the doctor.”

Husband: “Since when?”

Me: “Since I set the appointment six months ago. It’s a checkup.”

Husband: “You never told me about this! Now I have to wait longer?”

Me: “Or you could have gone this morning, like you said you would last night, or you can come along and take the car while I’m at the doctor’s office and pick me up after.”

Husband: “They’re not in the same part of town. That’s not— This is ridiculous.”

Me: *deadpan* “Yes. Yes, it is. If only we had already talked about this at a previous time, like last night getting into bed.”

Husband: “Well, I— Oh. We did.”

Me: “Mmhmm.”

Husband: “And I forgot.”

Me: “Mmhmm.”

Husband: “So, I guess I’ll drive you?”

Me: *kisses him on the cheek* “Thank you, darling.”

Buy Bye

, , , , | Right | February 8, 2019

(It’s a slow day. The only customer is at the box office while I wait at concessions.)

Customer: “Where can I get a bottle of water?”

Coworker: *gesturing to me* “You can buy water at the concession stand right over there.”

(The customer walks up to my stand, grabs a bottle of water from the cooler, and walks towards the theater, ignoring me.)

Me: “Uh, sir?”

Customer: “What?”

Me: “Did you want to purchase that water you just grabbed? I can help you right over at this register.”

Customer: “Oh, the girl over there said I could take one.”

Me: “Sir, I’m going to need you to pay for the water.”

Customer: “But the girl said I could take one.”

Me: “The bottles of water are not free, sir.”

Customer: “But the girl said I could take one!”

Coworker: “Sir, I said you could buy one.”


(He slams the bottle back into the cooler and practically stomps his way into the theater.)

Coworker: “Wouldn’t the word ‘buy’ have the implication he needed to pay for it?”

Me: “And people wonder why I’ve lost faith in humanity…”

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