Unfiltered Story #103329

, | Unfiltered | January 5, 2018

I ordered a package for Christmas that was scheduled to be delivered by Thursday, December 21st. Sadly, it doesn’t come. On Saturday, the 23rd, I get a pink pickup slip in my mailbox which essentially tells me to pick up the package whenever the post office is open. Unfortunately for me, my post office closes early on SaturdaySunday (the 24th) and Monday (the 25th), the post office is closed. I am away on Tuesday (the 26th) visiting family for Christmas. Here’s what happens when I try to pick up my package on Wednesday (the 27th). I go in around 2:45 p.m. I have to wait about ten minutes before getting to the counter.

Worker: “Hi, Welcome to ____ Post Office. My name is ___. How can I help you?”
Me: “Hi, I need to pick up a package.” *I then hand her my license and package slip*
Worker: “Okay, great!”
*She then disappears in the back room for ten minutes. She comes back and tells an older man who I think is a manager that she can’t find my package. She completely ignores me and they both disappear into the back room. After another ten minutes, they both come back.*

Manager: “Okay, so I currently have two workers in the back looking for your package. We can’t find it right now. We’re going to contact the driver to see if he took it with him.”
Me: “Okay, how long should that take? I’ve already been here for twenty minutes and there’s a line out the door.”
Manager: “Just wait a little while, no longer than five minutes.”
*He rushes off to a side office*
Me: “Okay then.”
* I am currently waiting off to the side so other people can be helped*

After waiting another ten minutes, the manager comes back with another worker that I recognize from previous package pickups. The other worker has always been very courteous and helpful. It is now almost 3:30.

Second Worker: “Okay, so we have two guys searching the back room for your package. There are a lot of packages back there from the holidays.”
*First Worker comes over and interrupts him*

First Worker: “Okay, honey, I am so sorry but we don’t know where your package is. I copied your packaging slip. I need you to leave your name, phone number and address. We’re going to contact the carrier again because the manager didn’t get in touch with them the first time. We’re also going to call the driver again. He probably took it for delivery.”
Me: “Okay, how is it possible that a package that was supposed to arrive last Thursday is now missing after I got a packaging slip on Saturday?”
First Worker: “Well, it happens.”
Second Worker *glaring at First Worker*: “Miss, I’m so incredibly sorry. I know you’ve had package delivery issues before. We will get this resolved some way. Please, just give us some time to try to find your package. It’s either here in the jumble of packages or was accidentally sent out for delivery. It’s not acceptable, and I’m sorry for the inconvenience.”
First Worker: “Jeez, way to suck up.” *eye roll*
Me: “Okay, first of all, thank you *addressed to Second Worker* for at least trying to do your best even if you weren’t originally involved and doing your best with customer satisfaction. As for you, *addressing the First Worker* are you kidding me? I’ve been here for almost an hour now waiting for a package that was supposed to arrive before Christmas, but has somehow disappeared and you’re giving him grief for being sympathetic, even if it is “customer service sympathy? Seriously? In the meantime, here is my name, phone numbers and address. I’m going to check up again at the end of the week. I’m hoping you will have some information by then.”
Second Worker: “Thanks for your patience, again I’m sorry about this.”
First Worker: “We’ll call you, honey!”

*I’m still waiting for any update at all! I’ve contacted the seller to let them know what was going on and their records show that the package was brought to the post office. It’s all on them now.*

Don’t Get Sandwiched Between Her Opinions

, , , , , , | Related | January 4, 2018

(My parents and my paternal grandmother lived together for a couple of years before I was born. One day, my mother comes home, looks in the refrigerator, and asks my grandmother:)

Mother: “What happened to the sandwich I made for [Dad]?”

Grandmother: “Oh, that was a sandwich? I saw two dried-up pieces of bread with something odd between them, and threw it out.”

(Some years later, my grandmother goes on a hunger strike because she doesn’t get her way. My aunt — my father’s sister — is worried about her and keeps begging her to eat. My parents, by now living out of town, come by for a visit.)

Mother: “So, [Grandmother], you’ve lost some weight. You look good!”

(My grandmother started eating shortly thereafter.)

A Fee-ble Attempt At Avoiding The Fees

, , , | Right | January 3, 2018

(I work in the box office at a theater in NYC and have worked with and know a lot of people who work in theaters in the city, so I am familiar with many theater’s ticketing policies. A customer calls in to purchase tickets for a show. I have a ticket fee discussion with a customer at least once a day.)

Me: “Thank you for calling [Theater]; how can I help you?”

Customer: “Do I pay the same fees online as I would if I bought them with you?”

Me: “Yes, the same fees apply online and over the phone. If you purchase in person at the box office the fees are waived.”

Customer: “That is absurd. $4.50 for each ticket? I’ve never heard of such a thing.”

Me: “It’s actually quite common for online and phone tickets sales at all theaters including movie theater ticket purchases.”

Customer: “Well, I’ve never seen such an expensive ticket fee! [Other Theater I work at] doesn’t have ticket fees!”

Me: “Actually they do. It’s a seven dollar fee. This theater actually has the cheapest ticket fee that I know of in the city.”

Customer: “Well, I’m not paying that. I refuse to pay the fee.”

Me: “Okay. Well if you come down to the theater and purchase at the box office the fees will be waived.”

Customer: “Can I reserve the tickets with you and then purchase them at the box office when I pick them up tonight?”

Me: “Unfortunately the only way to reserve tickets is by purchasing them. So if you want to take the chance that we’ll still have tickets for tonight’s show when you come, you can come down and just purchase at the box office you’ll save on the fees.”

Customer: “So, there is no way for me to get around the fees?!”

Me: “The only way avoid the fees is to purchase at the box office in person.”

Customer: “Well, will there still be tickets for tonight’s show?”

Me: “Which show?”

Customer: “Tonight’s show!”

Me: “We have multiple shows and multiple theaters in our building. Do you know—”

Customer: “The one at 7:30!”

Me: “We have [Show #1] at 7:30 and [Show #2] at 7:30. Do you know which one?”

Customer: “No! I was only told the 7:30 show at [Theater].”

Me: “Well [Show #1] is close to selling out. We only have about six tickets left. [Show #2] is a little more than 50% sold so we have more tickets for that.”

Customer: “So, will there be tickets when I come tonight?”

Me: “I can’t guarantee that there will be tickets at showtime, especially since [Show #1] is close to selling out.”

Customer: “Yes, but you’ll have tickets for [Show #2], right?”

Me: “It is more likely that we will but I still can’t guarantee there will be tickets because I can’t predict if people will buy tickets between now and then.”

Customer: “You mean to tell me that you have no idea if you will have tickets when I come there at 7:30?”

Me: “Correct. I cannot predict if people will purchase tickets between now and then.”

Customer: “Well, can you transfer me to someone who does?”

Me: *confused because no one at my theater has a crystal ball* “I don’t think anyone here knows that information.”

Customer: “Why not?”

Me: “Because all of that depends on if other people plan on purchasing tickets for the shows and we cannot predict what other people are going to do.”

Customer: “Well, this is absurd! I’m not paying those fees.”

Me: “All right, well, that’s the policy, so if you don’t want to pay the fees then we can’t reserve the tickets for you.”

Customer: “Then I won’t buy them.”

Me: “Okay.”

(Pause.)

Me: “Is there anything else I can help you with?”

Customer: “So you don’t want me to buy the tickets?”

Me: “If you aren’t going to pay the full price then not only do I not want to sell them to you, but I physically can’t since it’s not possible.”

Customer: “Fine, I’ll pay the fees.”

(Customer purchased tickets over the phone. I worked will-call later that night. She never picked up her tickets.)

It’s Always A Problem Area

, , , , , | Right | January 1, 2018

(This happens about once per week. We have a store discount that customers can activate by entering a phone number into the card reader while their purchase is being rung up. The machine’s screen clearly reads, “ENTER PHONE NUMBER ###-###-####,” right above the keyboard. I’m serving an older woman at my register and see her enter a couple numbers into the machine. It then loudly beeps, letting me know that something went wrong.)

Customer: “Did it go through?”

Me: “Sorry, but it looks like you forgot to put your area code in first. You can try it again, now.”

(She again enters only seven digits, rather than the full phone number of ten digits, and the machine again beeps.)

Me: “Ma’am, please make sure that you’re entering your full phone number in. The area code needs to go first.”

Customer: “Oh, okay!”

(I watch her and see that, this time, she enters her zip code into the machine instead. It again beeps when she tries to submit it.)

Customer: “So, did it go through now?”

Me: “No, I’m sorry; it looks like you tried to enter your zip code. What you need to type in is your phone number. Just make sure that you add the area code first.”

Customer: “The area code?”

Me: “Yes, ma’am, enter the area code, and then the rest of your phone number. If you live around here, the area code is [area code], so just type that in first.”

(She again enters in her zip code.)

Me: “No, I’m sorry; the machine needs your phone number.”

Customer: “But you said area code!”

(This goes back and forth even longer. I’m unfortunately not allowed to enter a customer’s information into the system for them, or skip past this step unless they explicitly ask me to, so I have to try walking her through the process. We’re stuck in this loop until the customer finally gives up and allows me to skip past the discount option. As she’s leaving, the customer loudly mutters:)

Customer: “Ugh, this is why I don’t bother with computers. They never work right.”

Fifty Reasons To Fire You

, , , , , | Working | January 1, 2018

(I have just started my shift. I do a quick safe check, because I notice that the compulsory daily check hasn’t been done, and I find it’s down $50. I check with my manager and fellow supervisor, who are both about to go home.)

Me: “Has anyone done a safe check or taken change today?”

(Both answer no.)

Me: “The safe is down $50.”

Manager: “Oh, yeah, I know; I took it to buy everyone dinner the other day. I haven’t been to the bank yet.”

(I offered to pay on the day we had dinner but the manager assured us that he had the money. The other supervisor and I look at each other with our eyes wide and both go for our wallets. I find $30 and she finds $20. )

Manager: “What are you two doing? I’ll pay it back by the weekend.”

Me: “You remember we’re due to be audited today or tomorrow?”

(Both of those are my managerial shifts, which would make me directly responsible for any shortfalls.)

Manager: “I just borrowed it; what would they do?”

Me: “What, apart from the instant firing, all of us ending up with police records?”

Manager: “I just borrowed it; it’s not wrong if I intend to pay it back. You’re just overreacting.”

Me: “They won’t see it as borrowing, and you’ve just made us accomplices after the fact.”

(He had also been falsifying records for the past two days. I suspect he would have happily let me take the blame or pay the $50 out of my own pocket when I noticed later that day; he doesn’t particularly like me because I keep pulling him up for doing things like this.)

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