Sure, Let Me Get On My Hamster Wheel
(This was during a HUGE power outage in New York. The entire city was out of power.)
Me: “Thanks for calling, my name is [My Name]. How can I help you?”
Customer: “My TV is not working.”
Me: “Okay, what’s it doing?”
Customer: “It won’t turn on.”
(I notice that the customer is in New York.)
Me: “The power is out through your entire city.”
Customer: “But my TV won’t turn on.”
Me: “Right, your TV runs on electricity, and won’t work without it.”
Customer: “I just want to watch TV! Why won’t it turn on?”
Me: “Can you go to a light switch and see if that works?”
Customer: “That’s not why I called! I want to watch TV.”
Me: “Without power, you won’t be able to watch your TV.”
Customer: “Then fix it!”
