Why Store Credit Will Always Feel Like A Deficit

, , , , | Right | January 3, 2019

(A gentleman comes in and wanders around. He is muttering to himself about “junk junk junk,” or something to that effect. Finally, he approaches the counter and I meet him there.)

Customer: “I need to return this, please.”

Me: “For sure. Do you have a receipt?”

Customer: “Yeah, right here.”

(I begin processing his return.)

Me: “As per store policy, I will be able to give you $27 in store credit. Is there anything you’d like to purchase with it today?”

Customer: “Wait, what? I want cash.”

Me: “I’m terribly sorry, but store policy is that all returns are for store credit.”

Customer: “Nobody told me that.”

Me: “It’s on a big sign right here.” *points in front of register* “And on the wall by my head here, and on the bottom of the receipt.”

Customer: “Well, I didn’t know. I wish I’d known.”

Me: “We can put the money on your account if there’s nothing you’d like today, and you can use it any time to make a purchase.”

Customer: “Ugh, no. I don’t need any of this junk.”

Me: “Well… perhaps shopping for a gift for someone else, then?”

Customer: “I never give gifts.”

Me: “I’m sorry, sir. I’m not sure what else I can offer.”

Customer: “I just wish I had known. I’ll just take the credit.”

Me: “Very good, sir. Here’s your receipt. I’m sorry this item didn’t work out for you.”

Customer: “Whatever. You should tell people they can’t return anything when they buy your junk. Just a friendly piece of advice.”

Me: “I… Noted?”

Unfiltered Story #127505

, , , | Unfiltered | November 18, 2018

I was with my friend at a little cafe. A man, in his sixties, is sitting close to us, his back facing us. He keeps turning his head to look at us, with a weird look on his face. As I get up to go to the bathroom, I see something I wasn’t prepared to: the same old man… Masturbating. Me and my friend quickly ran outside and called the police.

Checked Out Before They Checked In

, , , | Right | October 19, 2018

(I work as a graveyard shift receptionist in a small hotel. Our hotel also has some rooms that feature a jacuzzi. This happens in winter, in which most days are quiet, but occasionally, on special days, we will have all the rooms sold out. It is Valentine’s Day and all of the rooms were occupied before my shift started. Most couples just leave when I tell them we do not have a room, while some scream at me before leaving. Then came this couple.)

Male Customer: “I need one room, with a jacuzzi.”

Me: “Sorry, sir, we are all sold out for today.”

(He pauses and pulls out his phone, then resumes.)

Male Customer: “We have a reservation!”

(All the customers with reservations are checked in, so it is impossible for him to have a reservation today. I ask him for ID to check in our system in case there is a system error; I will  need to call the website if such an error exists. It turns out his reservation was made one minute ago, and the check-in time is clearly stated there: the same day, but 12 hours later. Again I work on the graveyard shift and it is midnight.)

Me: “Sir, your check in time for the reservation is 12 hours from now. It is clearly written on the website where you reserved the room.”

(He checks his phone again.)

Male Customer: “But I need one room.”

Me: “Sorry, sir. It is Valentine’s Day and all the rooms are sold.”

Male Customer: “How much?”

(I tell him the price and repeat that all the rooms are sold.)

Male Customer: “But I need one room!”

(He pulls money out and starts to push it at me.)

Me: “Sir, we have no rooms available. All the rooms are occupied.”

(I push the money back but he pushes back with more money. This pushing game goes on for minutes. I keep telling him in many different ways that we have no rooms, in case he does not know English very well, but they both understand English.)

Male Customer: “You can have all of this! Just give me a room!”

(Suddenly I realize that he thinks I am lying for tips. We have a very strict policy against this. I show him our shelf with all the registration cards to prove that I am not lying and all rooms are occupied. Then the silent female customer joins in for the game.)

Female Customer: “Can you tell somebody to get out and give us the room? We will pay you a large tip.”

Me: “Sorry, miss, I cannot do that. They are our customers.”

Male Customer: “But I want a room with a jacuzzi! Get me the room now!”

Female Customer: “We are customers, too. Now, what are you going to do?”

Me: “Again, I am sorry. We do not have any rooms available right now. Your check in time is 12 hours from now. I can inform my coworkers to allow you check in a few hours earlier, if we have rooms at that time. You are free to call us to check.”

(I hand them our business card, but they do not even look at it.)

Female Customer: “We can check in earlier? GREAT! I will do it. I want to check in now.”

(I start running out of patience, but I still remain as polite as possible. Suddenly, the male customer starts yelling.)

Male Customer: “GET ME YOUR MANAGER!”

(Since I am the only person in the office now, I tell them that I am the manager.)

Male Customer: “THEN GIVE ME A ROOM!”

Me: “Sir, we do not have a room at this moment, and please keep your voice down; people are sleeping.”

Male Customer: “GET ME YOUR BOSS! WHO IS THE OWNER?”

(My boss has instructed me to never get him for the customer, nor give out his information. I tell him my boss is not here.)

Female Customer: “CALL HIM!”

(I am tired and I do not know what else I can do to get them to understand the situation. I call my boss. Luckily, he rarely sleeps on my shift.)

Boss: *on the phone* “Kick them out, now.”

Me: “I am sorry. My boss wants you to leave now.”

Male Customer: “Fine…”

(Just as I thought it is finally over, they backed off to the corner of the lobby and started kissing and cuddling. After many requests to leave and then threatening to call to the police, they finally left.)

Unfiltered Story #108946

, , | Unfiltered | April 15, 2018

(A friend of mine sells tickets to a few popular stage plays. She posts a lot of her customer service horror stories on Facebook and this one was too good not to share).

Friend: How will you be paying today?
Customer: Cash.
Friend: Ma’am this is a phone purchase, I need a credit or debit card number.
Customer: But I want to pay in cash.
Friend: I understand, but unfortunately I can only process your order on a
card because I cannot take cash from you.
Customer: But I’m giving it to you.
Friend: Ma’am we are on a phone call, I cannot physically accept cash from you.
Customer: But I don’t want to use a card.

Unfiltered Story #105933

, , | Unfiltered | February 20, 2018

(Customer service representative picks up and introduces himself)

Rep: “Hi, my name is [name]. How can I help you today?”

Me: *A little startled as my name is [name], too* “Actually, my name is [name]!”

*Awkward silence*

(A few minutes later)

Rep: “Let me just pull up your account info here… Oh, we have the same name!”

Me: *Facepalm*

(Note: this wasn’t simply a language barrier and the call went well otherwise!)

Page 1/212