Entitlement Lasts Past The Crime  

, , , , | Right | January 10, 2020

(Two of us are working the self-checkout at this multinational retail corporation. I have only been with the store a few weeks, but my coworker has been here for years, is regularly scheduled for self-check, and has eagle eyes for the thieves. Our store doesn’t yet have small scanners attached to the self-checkout scanners, so customers with large items like dry dog food or 24-packs of water must lift the entire item up to the immovable scanner. We know this is more work, so we often sweep by and offer to help the customer with items like these. My coworker sees a woman in her 40s or 50s checking out alone and offers to help her with the pack of water bottles on the bottom of her basket. The woman refuses, so just as a check, my coworker slips over to the security guard, points the customer out, and asks him to make sure and check her receipt to see that she scanned the water. Sure enough…)

Security Guard: *leading the woman back to the cashier’s register at self-checkout, where I happen to be standing* “Don’t worry, ma’am. She’ll help you check out.” *to me* “She just needs the water scanned.”

Me: “All right, thank you. Don’t worry, miss; we’ll have you out of here in no time.”

Customer: “Does he always do that?”

Me: “Do what?”

Customer: “Demand to see customer receipts!”

Me: “Well, yes, that’s actually a large part of his job.”

Customer: “Well, it’s rude! Why would he suspect me of stealing anything?”

Me: *internally* “Uh… because you were? Exactly what moral high ground do you think you have here?” *externally* “I’m sure he didn’t suspect, you, ma’am; he’s just required by the store to check a certain amount of receipts each shift, and he always checks baskets with large items like packs of water bottles, especially if they’re below the basket, because those are easily forgotten. Even us cashiers can easily forget them.”

Customer: “Well, he shouldn’t do that! Look at me! I’m clearly respectable, and I deserve to be treated better than this!”

(The customer left without lingering after receiving her receipt for the water, but godd***, you’d think she’d been wrongfully accused of stealing instead of getting caught red-handed.)

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Back Of The Line, Back Of Their Thoughts

, , , | Right | January 10, 2020

(I live in New Mexico and a lot of people here only speak Spanish. I, unfortunately, speak almost no Spanish, though I know I should learn more. A busy period has just hit and the lines on all the registers have quickly grown. I have greeted the next customers in line, who smiled and said something in Spanish. I finish up the purchase without the pressure of having to make small talk and give the total, gesturing towards the screen that gives the total to indicate that I’m done. The two customers together that were next in line just stand there not moving. I have repeated the total a couple of times, hoping to get things moving, but at this point, we’re all just standing around waiting for the order to be paid for.)

Manager: *who sees that my line has stalled* “What’s up, [My Name]?”

Me: “I don’t know. I’m waiting for them to pay, but I don’t speak Spanish, so I’m not sure what the holdup is.”

Manager: “Ah, okay, let me go grab someone who speaks Spanish.”

Coworker: *converses with customers in Spanish* “They say that’s not their order.”

Me: “Oh! It was the next one on the belt! I don’t know whose it is, then.”

(My manager, my coworker, and I start looking down the line. A customer in the back of the line notices the holdup and confusion, and then sees the large mirror waiting in the bagging area.)

Back Of The Line Customer: “Oh, are you all waiting on me? That’s my stuff!”

(My manager and coworker leave, and I’m a bit flummoxed about what just happened.)

Me: “Sorry about that. Your total is [total].”

Back Of The Line Customer: “I thought you’d just put my stuff off to the side! I went to get my mother.”

Me: *internally* “I see hundreds of people a day and there are half a dozen people in this line right now. You couldn’t have said anything?! You couldn’t have told me you needed to come back and to set your stuff aside? I glanced back to see how big my line is; I don’t have your face or purchase memorized. What, did you tell the customers behind you who clearly didn’t understand a word you were saying nor could communicate it to me?! Were you just standing back there waiting in this unmoving line for five minutes as I waited for this poor couple to pay for your stuff that I didn’t know wasn’t theirs? What?! Who does that when they’re next in line?”

Me: *out loud* “Haha, nope. Well, have a nice day!”

(I was pretty embarrassed about not catching that it wasn’t their order even though they were standing next to it and waiting at the pay screen instead of by their order on the belt, but luckily none of the customers in line commented on it to me!)

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Tipped To Be A Good Christmas

, , , , , , | Working | December 23, 2019

(It is Christmas Day, and I am just leaving my in-laws’ house around 6:00 pm after a busy, hectic day of festivities, with my three small children in tow. My husband is working nights, and I have been battling a massive migraine for the past few hours. As I’m driving home, contemplating how I’m going to manage to get through dinner and bedtime when I can barely function enough to drive, I see that a local fast food place — known for its drive-in stalls, but often has a drive-thru — is still open. Normally, I don’t frequent businesses on holidays, because I don’t agree with employees having to work, but out of desperation, I turn into the drive-thru. When I get up to the window, I hand over my check card and a $20 bill.)

Me: “Here, this is for you guys in there to split. Like a tip. I want you to know I really appreciate you guys being open right now, and it’s the least I can do.”

Cashier: “Oh, no… That’s okay.”

Me: “No, really. Take it. I know you can take tips when you take food to the drive-in stalls, so just consider it a tip for everyone to share. And thank you for working on a holiday.”

(The cashier reluctantly took the money, and a few minutes later, I was driving home with the food. When I got home, I looked in the bags to discover that, instead of the medium onion ring that I had ordered, one entire bag was full of onion rings! It was a small gesture of thanks, but I was able to nurse my migraine that night while pigging out on onion rings and didn’t have to cook a full dinner before wrestling the kids to bed. It was a godsend. Thank you, fast food workers! You guys don’t get enough credit for what you do!)

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Exams That Pull An All-Nighter

, , , , , | Learning | September 28, 2019

This was some years ago. I was taking the AP exam toward the end of the day, when the fire alarm for the school went off. Who schedules a fire drill during college entrance exams? At any rate, we had to leave the building. It took so long to end the drill that by the time we got back, the amount of time allotted for the test had passed, and it was the end of the school day and we needed to go home.

But that meant we weren’t allowed to finish our exams. The Powers That Be decided that we would go home, promise not to do any studying, and pick up the test the next day.

The other schools in the district found out about this and protested. We had to sign affidavits saying we did not study overnight, did not communicate with anybody about the test, etc.

And when it was all over and done with, I got my score — a four — with an asterisk next to it:

*School reports a disturbance during examination.

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Unfiltered Story #167611

, , | Unfiltered | September 21, 2019

I recently had a request out for landscape oriented photos of animals for a contest. One lady sent me a portrait oriented photo, along with the same photo rotated 90 degrees, and told me to pick the one I thought was better. She’s going to be the only one running a gravity-defying cat.