What’s The Opposite Of An Extreme Couponer?

, , , , , | Right | August 1, 2020

I’m a cashier at a very cheap retail chain. Despite the prices, we do take coupons, but we are very strict about them and any bad coupons are counted as a till shortage. A customer comes up to my register with peas, detergent, toothpaste, soap, chocolate milk, and a stack of coupons. I ring her up and she picks up her bag of items and holds them away from me.

Me: “Okay, it’s going to be [price].”

Customer: “No, it’s not; I have coupons!”

Me: “Okay, then, I’m going to need to see your coupons and your items.”

Customer: “What? Why? Can’t you just scan them?”

Me: “No, sorry, we have to check the coupons and make sure they apply to the items.”

Customer: “I don’t have time for this. Fine, just check them.”

She hands me back the bag. I start to check the items against the coupons.

Me: “Right, this one isn’t going to work—”

Customer: “That’s not true!”

Me: “It is; the coupon says right here that it’s for a six-pack of chocolate milk and you have just one.”

Customer: “Fine, I don’t want it, then.”

Me: “Okay, then. This coupon isn’t going to work, either; this is for a bigger soap than we carry.”

Customer: “Ugh!”

Me: “And this one isn’t going to work because this is for a bigger detergent than we carry.”

Customer: “This is ridiculous!”

Me: “This last coupon isn’t going to work, either.”

Customer: “Seriously? Why?”

Me: “Because this is for [Unaffiliated Retail Chain].”

Customer: “This is absurd! You always take these coupons! Can’t you just take them and let me have my items?”

Me: “Sorry, no. It’s store policy and they’re strict about coupons.”

Customer: “But it’s only four items and I need them! Just take them!”

Me: “With all due respect, ma’am, this many bad coupons is enough to get me fired and I’m not willing to lose my job over this. Sorry.”

Customer: “Then just give me the peas!”

She threw the money at me and stormed off in a huff.

1 Thumbs
325

Unfiltered Story #201681

, , | Unfiltered | July 31, 2020

(I work night shift at a hotel and get this at least once a week)
Guest: I don’t like my room I demand a discount/I don’t want the room any more check me out for free/other silly reason
Me: I can’t give you a discount you’d have to speak to a manager
Guest: Then let me speak to a manger
Me: I’m sorry I’m the only one here (its usually around 2:30 in the morning when this comes up)
Guest: Well call them
Me: Its 2:30 in the morning I can’t call them
Guest: You have a number for emergencies this is an emergency call them
Me: I can’t call them in the middle of the night here’s their card
Guest: whats you’re name I’m going to call corporate
(if they ever call corporate I never hear about it later)

When They Push You Too Far

, , , , | Right | July 30, 2020

I’m a head cashier at a home improvement store, and I’m closing up the outside garden registers for the night. Our cashiers know when the registers out there close, and they know to announce to all customers present that they will be closing soon. After confirming with my cashier that she’s informed all customers present of the closing, and seeing no one present in the vicinity, I lock the gates and begin to close out the registers. After I’ve closed out the very last till, about ten minutes after closing the gates, a customer who neither of us saw approaches the register.

Customer: “What’s going on? I need to check out!”

Me: “I’m sorry, sir, but these registers are closed for tonight. The registers at the front of the store are still open for two more hours; you can check out inside.”

Customer: “NO! I have a heavy cart full of stones, and you want me to go inside?! I demand that you reopen the registers and let me pay here!  No one told me you were closing out here! Someone should have told me!

The cashier looks at me, worried she’ll get in trouble.

Me: “I’m sorry, sir. We didn’t see you out here; otherwise, we would have told you. However, I can’t reopen the registers. You’ll have to go inside to pay.”

Customer: “OPEN THE REGISTERS BACK UP! I PARKED OUT HERE SO I WOULDN’T HAVE TO WALK!”

Me: “I’m sorry, sir. I can’t reopen the registers. If you’d like, we can go inside, ring up your purchase, and then come back out here, and I’ll open the gates for you so you can wheel your cart to your car more easily, but you’ll still have to pay inside.”

Customer: “No! You have to reopen the registers! This cart is too heavy! I can’t just push it inside! OPEN THE REGISTERS! WHY DID NO ONE TELL ME?!”

I am a skinny, 4’11” female, but everyone in my store — and most of my regulars — knows that I am more than strong enough to perform most tasks on the job. The customer is a man at least 6’1″ and healthy-looking.

Seeing my cashier becoming visibly upset and concerned, I am getting annoyed.

Me: “I am sorry for that, sir, but if you’ll just wait one moment to let me finish my till, I’ll be glad to push your cart inside for you, and after you’ve paid, I’ll even push it out to your car and load it up.”

Customer: *Turns beet red* “That’s not the point! THAT’S NOT THE POINT!”

The customer turns and pushes his cart inside dramatically.

Cashier: “I told everyone I saw that we were closing, I swear! I never even saw him until he came up here. It had been dead for the last half-hour we were open.”

Me: “Don’t even worry about it, love. Enjoy the rest of your night off!”

I later told my manager about the exchange and the offers I made to the customer to try and rectify the situation. He said I did the best I could, and that no, I was NOT required to reopen the tills.

1 Thumbs
393

Not Quite “Feeling” Your Card

, , , , , | Right | July 30, 2020

I’m a customer waiting in line behind another customer that is about to pay at the register. This store requires ID when using any sort of credit or debit card, and the customer in front of me is attempting to pay using her mother’s debit card.

Employee: “I’m sorry, I can’t ring this up because this card is not under your name.”

Customer: “But it’s my mother’s card! She lets me use it all of the time!”

Employee: “Again, I’m sorry, but I still can’t do it. I can hold these items for you and your mother can come back in with you and purchase them. It’s company policy that I cannot charge a credit card without the cardholder present and with a valid ID.”

Customer: “This is f****** bulls***!”

She turns and looks at me like I should be agreeing with her.

Customer: “MY MOTHER ISN’T F****** HERE AND I NEED THESE CLOTHES RIGHT NOW!”

The girl continues to rant about what she’s doing or where she’s going for another few minutes and the employee is nearly in tears.

Me: “Why don’t you shut the f*** up and get out of here? You think she would rather stand here, listen to your abuse, and hold up everyone else in line because she doesn’t feel like charging you for your clothes?”

She stormed out.

1 Thumbs
382

The Customer’s Always Right, International Trade Laws Be Hecked!

, , , , , | Working | July 20, 2020

Working in the shipping dock of a software/hardware supplier, we’ve gotten some odd requests from the sales folks. This one, however, takes the cake.

Sales: “Hey, [My Name], I’ve got kind of a wonky request on this one.”

Me: *Jokingly* “Oh, you always have a wonky request! What’s up?”

Sales: “This customer wants us to ship [two products] but only put the value at a total of $100.”

Me: “Well, we don’t do declared value unless it’s over $5000, and they’re each like, what, 1500, 2000?”

Sales: “No, not the declared value, the commercial value.”

Me: “You mean the value on the commercial invoice? For Customs?”

Sales: “Yeah, they don’t want to pay the duties and taxes.”

Me: “Okay, well, no, we can’t do that.”

Sales: “Come on, man, you know we always have to go above and beyond for the customer!”

Me: “‘Above and beyond’ does not include ‘break international trade laws’! But hey, tell you what. Get [Boss] or [Vice President Of Operations] to give me the okay themselves, I’ll print the paperwork and you can sign it.”

Surprise, surprise, he never got that okay.

1 Thumbs
415