Unfiltered Story #148116

, , | Unfiltered | April 25, 2019

(I work for an IT company that provides Helpdesk support and other IT services to companies in our area. We manage the IT for roughly one hundred and fifty different organizations, including auto shops, animal hospitals, dentists, and police stations. This particular autoshop uses specialized software to bring up technical manuals for the cars they service and sell.)

Customer: “Yes, our [Tech Manual Software] has stopped working for everyone in the shop! This is a critical problem and needs to be resolved today!”

(I pushed aside my other tickets to make time to work for this one, as can’t work tickets take the highest priority in our schedules. I called within twenty minutes of the ticket being made, got his voice mail. Did not hear back from him for a full day.)

Customer: “You guys need to be faster! We haven’t been able to do anything in the shop and are losing business!”
Me: “I understand, sir. What seems to be the problem and I will get this fixed as soon as possible.”

(I remote in to his computer, so I can see what he sees.)

Customer: “Well, take a look. When I go into [Software] and select a make and model, we get our little PDF, but all the pages are missing!”
Me: “Ok, let me take a look.”

(I go back to the main menu of the program and see a giant flashing blue banner that says not to update Adobe Reader)

Me: “… Uh, did you happen to update Adobe Reader any time recently?”
Customer: “Yeah, why?”

(I had to sit on with the software company’s tech support for a good hour before I managed to get a tech who could locate the legacy version of Reader that worked with the program. Also, come to find out that only three of the six service computers had the issue. They could still work just fine.)

Unfiltered Story #146852

, , | Unfiltered | April 11, 2019

(I’m ringing up a customer when I need to call my manager up for a problem with a return.  While we’re waiting, a mother with two young kids comes into the line. The kids grab some balls out of a bin and start throwing them around while their mother is playing around with her phone.  This has been happening all day, and customers don’t take me seriously when I ask them to stop their kids so I ignore it. My manager comes up and scolds the kids and ask them to put the balls away.)
Mother(to older kid, probably around 8): What did you think you were doing? Why did you let your brother do that? You were supposed to be watching him!
(Don’t blame your kid woman, watch them yourself!)

All The Nuggets In The World

, , , , | Right | April 10, 2019

(I’m working drive-thru at the first window, taking cash and taking orders on the second lane. When a customer pulls into my lane, it beeps twice every second until I answer. It’s our policy to answer in less than three beeps.)

Customer: *pulls up in the middle of lunch rush*

Me: “Hi! Welcome to [Fast Food Restaurant]? How can I help you?”

Customer: “You know, some people like to have a minute or two when they pull up, instead of being rudely bothered by you guys while they’re thinking.”

(If you don’t know what you want when you pull up, go inside.)

Me: “I’m sorry, sir. Take your time.”

(He takes a couple of minutes and then is ready to order.)

Customer:Now I know what I’m going to get.”

Me: “All right, what can I get you?”

Customer: “Ten [chicken sandwiches], ten [burgers], two twenty-piece nuggets, and half a dozen large fries.”

Me: *amazed that someone would order that during lunch rush* “All right, sir, since that order is over $50, I need to get a manager’s approval. It’ll be just a second.”

Customer: “That’s okay; it’s only money. I have $1800 in my left pocket.”

(My manager comes over and approves the total.)

Me: “Will that be all today?”

Customer: “Yes.”

Me: “Your total is $57.84 at your first window, please.”

(After I sit through a few minutes of dread, the customer comes around to the window. I confirm the order and he gives me a $100 bill.)

Me: “All right, sir, since this is a $100, I need a manager to complete the transaction. It’ll be just a second.”

(A manager comes over and enters his code into the point-of-sale system.)

Customer: “Yeah, when I go to the bank, they don’t give me tens or twenties; they give me hundreds. I’m a Massachusetts contractor. I get thousands of dollars per check.”

Me: “That’s nice, sir.”

(He ended up being parked for five or ten minutes waiting for his food, and I hopefully won’t ever see him again.)

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Unfiltered Story #146828

, , | Unfiltered | April 9, 2019

A woman walks up to my manager as he’s setting up a display, I’m in the next aisle stocking.
Woman: My friend told me I could get something here.
Manager: What is it that you’re looking for?
Woman: Pieces of metal you bang on.
Woman: Little pieces of metal  you bang on and it stamps things.
Manager: (getting confused) I don’t know what you’re trying to say.

I suddenly realize what the woman’s trying to say and go over to save my manager.
Me: You mean a stamping kit for leather and metal?
Woman: Yes! Thats it!

Unfiltered Story #146824

, , | Unfiltered | April 9, 2019

(I work for an IT company that provides Helpdesk support and other IT services to companies in our area. We manage the IT for roughly one hundred and fifty different organizations, including auto shops, animal hospitals, dentists, and police stations. This user called in complaining that she couldn’t open the payroll PDF her co-worker sent her in her personal mailbox.)

“I can’t download attachments from Verizon.”
“Ok, let me look at this for you.”
(I attempt the download, IE gives a warning pop up that says it can not download the driver from Verizon)
“Ok, have you tried any other browsers?”
“Yes, Google.”
“Ok. Let me see what happens with that. Maybe it will be a different error.”
(I hop onto Chrome and attempt the download, the PDF downloads immediately.)
“I just tried that with [Co-worker] and it didn’t work. Let me back out of everything, see if I’m not crazy.”
(User opens google desktop, which uses internet explorer, and goes to the Google website to go to her mailbox.)
“See, it doesn’t work.”
“.. That’s because you’re using IE.”
“No I’m not!”

(She couldn’t even tell the difference between IE and Chrome, despite me opening both right in front of her and IE having a good five toolbars.)