Unfiltered Story #187717

, , | Unfiltered | March 2, 2020

*im a game attendant at a chuck e cheese, and a 13 yr old kid stopped me to tell me about a game that took his tokens*
Kid: “This game stole my tokens.
Me: *opens coin door and gives credits for another game* “I don’t have any tokens on me right now, but I put a credit in the game so go ahead and play, and I’ll get those tokens to you as soon as I can.” *turns to another guest to help them* “With this game–”
Kid: “So where’s my money?”
Me: “I’m sorry?”
Kid: “Give me my tokens.”
Me: “I don’t have any on me right now, I’ll get them to you as soon as I can.” *turns to other guest, now feeling bad*
Kid: “You tryin steal from me.”
Me: “I am not.”
Kid: “Then where’s my money?”
Me: *sarcastically feels around pockets* “Not on me.”
*i help the other guests with their game and go to the cashier to get me tokens.*
Me to cashier: “Hey this kid is being a little ridiculous. Can you get me some tokens?”
Cashier: “How so?” *starts dispensing tokens*
Kid: *walks to counter* “Where’s my money?”
Me: “I’m getting it right now.”
Kid: “You tryin to rip me off.”
Me: “I’m trying to help you.” *gives him two tokens*
Kid: “Where’s the rest?”
Me: “As I told you, I added credits to the game for you to play.”
Kid: *points to cashier* “Are you the manager?”
Cashier: “No, what appears to be the problem?”
*i start walking away*
Kid: “You guys tryin to rip me off.”
Cashier: *speaks loudly into headset* “[Manager] would you like to speak to this child? He’s being absurd.”

Unfiltered Story #187661

, , | Unfiltered | February 29, 2020

My store currently has a display of adult coloring books, and I am working the register closest to it and to the front doors. A woman comes storming inside and marches up to the display. I welcome her, but otherwise don’t pay much attention to her as I am serving a long line of queued customers. Until…

Coloring Book Woman (CBW): (screaming at the top of her lungs) HOW MUCH ARE THE BOOKS?!

Me: Prices vary. Each book has its price listed above the barcode on the back. We also have a price scanner right there on the end of that aisle if you want to scan it.

CBW: I CAN’T TELL HOW MUCH THESE ARE!

Me: Again, prices vary and are listed above the barcode on each book. That one you’re holding is $9.99.

CBW: WHAT ONES HAVE BUTTERFLIES?

Me: Well, the ones with butterflies on the covers are a good place to start. Like that one, “Art Deco Butterflies.”

(The CBW comes storming over to my register with several books in hand. She SLAMS them down on top of the merchandise of the customer I am currently serving and shoves the elderly woman out of the way)

CBW: HOW MUCH ARE THESE? LET ME BUY THEM.

Me: (in my “mom” voice). No, you need to wait your turn. I am currently serving this guest here. I told you the prices are on the back, and there is a customer price-scanner right over there. Now please move out of the way.

CBW: I WON’T UNTIL YOU HELP ME!

(The customer I am serving is a regular who I have good rapport with and who knows our store gets more than its fair share of crazies for some reason, so she motions for me to go on and help the CBW a little bit).

Me: Here, let me show you where the prices are. See, right here over the top left corner of the barcode, it says $9.99. Each book has its price displayed this way.

CBW: Well aren’t you a presumptuous little b****! How DARE you ASSUME I can read! Can you BE any more classist or ableist?!

(I’m in shock and can think of nothing to say that won’t get me fired. The little old lady regular comes to my aid though and saves the day.)

Regular: Well, she’s not presumptuous or a b****, but you’re right, she shouldn’t have assumed you can read. I mean, you only have 3 teeth at, what, 45 years old? You can’t use an inside voice to save your life, apparently. And you couldn’t manage to get both boobs tucked into your shirt today, so you’re right, she should have known something like reading was beyond your abilities. Good job correctly using your vocabulary words for the day, though! (Seriously, the lady had her shirt’s neckline pulled down around one (bra-clad) breast so that it was completely hanging out).

(CBW walked out, and that regular will definitely be getting good discounts for awhile :)

Unfiltered Story #187077

, , | Unfiltered | February 27, 2020

I work at a store where customers believe they can bargain down prices, but as simple employee I can’t give them any.

(Woman spends over 30 minutes picking out a dress with her boyfriend. She says this as I’m checking her out.)
“All, right. That will be $46.93,” I tell her.
“Discount.”
(I look at her confused) “I’m sorry?”
(Slightly annoyed) “DISCOUNT.”
(Me, finally catching on) “I’m sorry, I can’t do that.”
(She then sighs heavily and pays me with a hundred dollar bill.)

Your Fortune: Humiliation

, , , , , , | Right | February 15, 2020

My husband and I were walking down the Las Vegas Strip. We were coming back from a show that was much farther from our hotel than we’d expected, so my feet were killing me and I was completely exhausted. I was just concentrating on putting one blistered foot in front of the other and getting back to the hotel so I could collapse.

The Vegas Strip is home to all sorts of fun and strange discoveries, and outside a shop, we spotted a Zoltar fortune-telling machine that looked like it had come straight out of the movie Big. We stopped to admire it for a moment, and I stepped forward to get a closer look.

The machine suddenly burst into life, moving dramatically and speaking loudly. I emitted some sort of strangled scream, jumped about a foot, and, in my exhausted and startled state, implored the machine, “PLEASE DON’T!”

My husband about fell over laughing at my reaction. When he had almost regained his composure, he noticed a pair of strangers that had passed us. The strangers were also laughing their heads off at me, which my husband was kind enough to point out to me.

Now that I’m far, far away from that stupid machine, I can laugh about the incident, too. And “Please don’t!” has become our reaction any time an object behaves in an unexpected way.

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That Is Not Her Custom

, , , , | Right | February 6, 2020

(I help a lady ship something internationally. We have a global shipping reference guide to what paperwork needs to go with what items to which countries. She is shipping to a country where only the shipping information is required for documents. For any other item, you have to fill out a commercial invoice, even if it’s not a commercial product. The woman is shipping a dog DNA test so she can adopt a dog from this country. I ask what that consists of and she says it is only documents, and it fits in our standard 12-by-9 envelope so I believe her. She pays around 100 dollars because she wants next-day delivery to another country. This incident occurs the next day.)

Me: “Hi, ma’am, how may I help you?”

(I don’t immediately recognize her because yesterday she was pleasant and today she looks ANGRY.)

Customer: “I WANT MY PACKAGE BACK, AND I WANT MY $100 BACK!”

(My manager is helping someone a few feet away from me as it’s a small store so she, along with everyone else, hears the customer.)

Manager: “[My Name], please help this customer; I’ll help her.” *to the irate customer* “How can I help you, ma’am?”

Customer: “I WANT MY MONEY AND I WANT MY PACKAGE!”

Manager: “Okay, when did you give us your package?”

Customer: “Yesterday.”

Manager: “We don’t have your package any longer; every day our packages get picked up by drivers so they can be delivered to where they need to go. May I ask why you need your package?”

Customer: “THEY’RE NOT SENDING MY PACKAGE! THEY SAY I NEED AN INVOICE AND NOBODY TOLD ME THAT! I NEED THAT PACKAGE TO BE THERE TODAY!”

Manager: “Let me call the station.”

(The manager calls and has a short discussion with a manager at the station and then puts her on hold.)

Manager: “Okay, it seems like all you need is to fill out a commercial invoice. You can fill it out right now and I’ll fax it to her and it will be on its way.”

Customer: “NO! I SHOULDN’T HAVE TO FILL THAT OUT. I’M NOT SELLING ANYTHING! NO ONE TOLD ME I HAD TO FILL IT OUT!”

Manager: “[My Name], can you speak with the station manager on the phone, please?”

Me: *picks up the phone* “This is [My Name].”

Station Manager: “So, it says here that it’s only documents.”

Me: *recognizes the customer by this point* “That is what she told me, and the SRG states that if it’s only documents, it doesn’t need a commercial invoice. In fact, that was the only thing for [Country] that doesn’t require a commercial invoice.”

Station Manager: “If that’s what she told you, you did nothing wrong. However, she lied. I have the package in my hand and I clearly feel swabs. If these are clean, we just need a commercial invoice, but if they are used samples, that’s a whole different story. I just wanted to make sure we’re in the clear. You can go back to work.”

(My manager takes the phone and backs up my story, because she helped me out with that lady yesterday.)

Manager: “All right, ma’am, so we have a few options here. You can either go down to the station and pick up your package, or you can call the 800-number and request that it be sent back here and you can pick it up tomorrow. Unfortunately, we cannot give you back cash as this occurred yesterday and we’ve already given the bank drop. There’s no way to refund cash if it’s not the same day. You’ll get a check in the mail in six to eight weeks.”

Customer: “YOU F****** HAVE GOT TO BE KIDDING ME! GIVE ME MY F****** MONEY AND GIVE ME MY F****** PACKAGE!”

Manager: “I’m sorry, ma’am, but neither your money nor your package is here. You’ll get your check in six to eight weeks and, as I said, you can pick up your package right now or have it delivered here tomorrow and pick it up then.” 

Customer: “THIS IS F****** RIDICULOUS! I’M GOING TO GO TO THE POST OFFICE! I CAN’T BELIEVE YOU F****** B****** WON’T JUST GIVE ME MY STUFF! I NEED THAT PACKAGE TO BE DELIVERED TODAY!”

Manager: “Well, you still have the option to fill out a commercial invoice right here. I’ll fax it over as soon as you complete it, they’ll attach it, and it will leave today.”

Customer: “NO! I SHOULDN’T HAVE TO DO THAT!”

Manager: “That’s actually a requirement of customs, not of [Company I work for].”

Customer: “NO! I’M GOING TO SHIP WITH THE POST OFFICE! WHERE IS MY PACKAGE?!”

Manager: “It’s at [address of facility]. Have a nice day.”

(The best part of this whole thing is that the post office will also require a commercial invoice because, as my manager said, it’s a customs requirement and not my company’s. Plus, they don’t have next-day international shipping. I would have given my paycheck to see her face when the post office asked her to fill it out.)

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