A Bad Boss’s Bizarre Blitz
I took a job as a part-time sales associate for a well-known department store. I went in on my first official day and went back to the Human Resources lady’s office as I had been instructed to do.
Someone in the area came up to me and introduced herself.
Manager On Duty: “I’m the manager on duty. [HR Lady] isn’t in yet. If you have any training videos that you need to do, do them now, and come get me when you are done.”
I finished the training videos and looked around for [Manager On Duty]. I stopped at the customer service desk and asked the ladies working there if they knew where she was. They didn’t, so they paged her. A few minutes later, she came over.
Manager On Duty: “What do you need?”
Me: “I’m finished with the videos. What do you want me to do now?”
Manager On Duty: *Sighs* “Hang on. I have to find out which department you’re assigned to.”
Several minutes later, she came back.
Manager On Duty: “[Coworker] will come and get you.”
Fifteen minutes passed before [Coworker] came to get me. She was nice but seemed frazzled. She spent a few minutes showing me around the store and asked me to start putting out stock.
Easy enough. [Coworker] would disappear often and come back saying she had been called to help out on registers or around other areas of the store. She got back to training me on some different things. Then, she disappeared again. No worries as I was figuring everything out on my own.
It was getting close to lunchtime.
Coworker: “The manager on duty said I will be taking lunch at 12:00, and when I get back at 12:30, you can go.”
That sounded good to me. I continued with my duties, and I realized it had been a long time since [Coworker] had gone to lunch. I was not given a headset so I could communicate with others. I had no idea where they even kept them, so I looked around for a few minutes, and I saw [Coworker] on a cash register.
Finally, it was about 1:55 when she came back to me. She apologized for it taking so long as she had to relieve the cashier for lunch, and then she was asked to stay up there longer because of a lot of customers were waiting.
Coworker: “Can you do one quick thing? Make sure all the dressing rooms are cleaned out. We usually check them between 1:30 and 2:00. Then you can go eat.”
Me: “Sure.”
I quickly checked the dressing room and went back to [Coworker].
Me: “The dressing rooms are clean.”
Coworker: “Oh, I need to show you where the headsets are. You can get them after lunch.”
It was on the way to the break room. Suddenly, an announcement came over the store. I didn’t quite catch what it said, so I asked [Coworker].
Coworker: “That’s the 2:00 pm blitz.”
Me: “Oh, okay.”
I didn’t have any clue what that meant.
Me: “Okay, then I am headed to lunch.”
Coworker: “No, you can’t go to lunch now.”
Me: “Why?”
Coworker: “That announcement means that everyone is meeting in [Department].”
Me: “Is this a store meeting?”
Coworker: “No, it’s not. When they call that at 2:00 pm, it means no one can go to lunch, break, or anything else unless it’s the end of their shift.”
Me: “Okay, well, I am really starving right now. It’s been an hour and a half since I was supposed to go to lunch.”
Coworker: “Sorry.”
Me: “If I had gone before you asked me to check the fitting rooms, would I still have had to attend this?”
Coworker: “No, as long as you had clocked out prior to 2:00 pm. Sorry, I didn’t even think about it when I asked. Just go over to [Department], and [Manager On Duty] will explain what you will be doing. Let her know you were supposed to go to lunch at 12:30 but I was unable to relieve you because of the other things they had me doing.”
I went over to [Department], found [Manager On Duty], and let her know this.
Manager On Duty: “You should have gone at 12:30.”
Me: “Well, [Coworker] said I could go when she got back at 12:30, but I had to wait on her to get back. She didn’t get back until almost 2:00.”
Manager On Duty: “Well, you should have known that we do this blitz at 2:00 pm. No lunches after the announcement has been made. I guess I will have to let you go after we finish it. So it may be 3:30.”
I was thinking, “What the h*** is this?”
Me: “I don’t even know what a blitz is.”
Manager On Duty: “Your coworker should have explained all of that when you got here.
We will be taking all of the hanging jeans, folding them, arranging them by size, wash, color, and length, and placing them on all of those shelves. I want the lightest jeans at the top and the darker jeans at the bottom. I want all of the smallest sizes at the top and larger sizes on the bottom, and they need to be categorized by petite, average, tall, and curvy.”
Wow. I saw that there were at least twelve other associates helping; I even saw [HR Lady] helping.
There were so many of us that we were running into each other, and it was becoming chaotic. [Manager On Duty] got upset with some of the guys who didn’t understand how women’s sizes and lengths run. She scolded them. She then scolded others who were confused about the light wash, dark wash, etc. Some of the washes did look similar.
She made us redo the tables three times.
My stomach was growling, and I was getting lightheaded, so I approached her and politely let her know I needed to eat. She told me to keep going and that she would let me go in a few minutes.
Around 3:20, she told me to go to lunch, and they still were not finished getting that display of jeans to exactly what she wanted. I went to eat, and I felt somewhat better.
When I walked back out of the break room, [Manager On Duty] saw me.
Manager On Duty: “We are still not finished. Come back and help.”
Me: “I only have ten more minutes left.”
Manager On Duty: “If you had gone to lunch earlier, we could’ve had this done. Tomorrow, you must go before 2:00. You need to stay and get this done.”
Me: “If I don’t have anyone to relieve me again, then what?”
Manager On Duty: “Well, I don’t know what to tell you.”
When she wasn’t looking, I snuck off to the bathroom, and at 4:00 pm, I clocked out for good.
I want to mention that every single person who worked on the sales floor was called to help out on this project, leaving no one on the floor to help customers. I heard the “Customer needs assistance in [Department]” signal go off several times. I have no idea who helped them — if anyone. There was only one cashier working and no other managers in the store.
This blitz thing that this store did was useless. Working in retail before, the sales associates of whatever department they worked in were responsible for displays and this kind of reset, not the whole store. There were too many associates trying to do this, and that’s one of the reasons it was so chaotic.
No, I didn’t go back.

