Unfiltered Story #122308

, , , | Unfiltered | October 3, 2018

A customer brings in a stack of pants to be dry cleaned.

Me: *after putting his phone number/name into the computer* And how many pants have you got here?

Customer: Nine!

Me: *inputs the number of pants, trusting his count* Your total is $[total]!

Customer: *pays and takes his receipt* Oh, and can you hem this pair *points at a pair with the bottom folded up* up three inches?

Of course, his transaction is over now and I’d have to ring him up for the hem. I decided to just do the hem, and not charge this once since I get to keep 25% of his total (the other 75% goes to the company that does the cleaning) and it was a large order. I didn’t say I was doing the hem for free or anything, just that it would be done and he could pick up in one week.

As I am tagging his items, it turns out that there are only 8 pairs. I figure that he forgot a pair at home or miscounted… but also since I hadn’t charged for the hem, and had technically overcharged for the cleaning (by almost the same amount… hems are $10 and cleaning is $9.50 in this area) that it was a wash and everything was even anyway.

He picks up on the morning he is due and leaves without incident, only to come back a few hours later, irate.

Customer: You forgot to give me one of my pants! I brought 9 and you only gave back 8!

Me: Oh, actually sir, when I was tagging them, it turns out there were only 8 there. I had one tag left over, so I put it on the pair that you wanted hemmed. I forgot to charge you for the hem though, so everything evened out in the end! *smiles*

Customer: NO! I brought you NINE PAIRS!

Me: *goes back and forth with him a couple of times, with him insisting that he gave me 9* Sir, I have absolutely no reason to lie to you. There were only 8 pairs in the stack you left with me.

Customer: BUT YOU CHARGED ME FOR NINE!!

Me: Yes, because I believed your count was accurate, but as I said before, there were only 8, but since I forgot to charge you for the hem, everything evened out and it was less paperwork to just leave it as it was instead of reringing everything after you had left when I discovered the error.

Customer: *slaps his arm* It was green like this shirt! I got them to match this shirt!!!

Me: I am terribly sorry, but if there is a pair of green pants, they didn’t make it into the stack that you brought with you. Perhaps they were forgotten at  home or something, but I assure you, they were not brought in here.

Customer: *as he storms out* THIS IS HOW YOU DO BUSINESS?! UNREAL!!!!

I am the only person who works here. I know they were never here. I know that he only brought 8 pairs. I am 100% sure of this.

They’re Not Going Far In Life

, , , , , | Right | September 12, 2018

(We not only rent equipment, but sell bulk material — topsoil, sand, and gravels, etc. We load customers’ vehicles, but cannot tie down loads or do maintenance on their vehicles for liability reasons. A customer has just had a large, top-heavy piece of equipment loaded into the bed of a pickup.)

Me: “Okay, you’re good to go as soon as you tie that down.”

Customer #1: “Oh, I don’t have anything to tie it with. Do you have any ropes?”

Me: “No, unfortunately, we don’t do that anymore as they were never returned. All we have is twine, and you’re welcome to that.”

Customer #1: “It’s okay; I’m not going far.”

(Later, another customer has just had half a yard of gravel loaded into a utility trailer that looks like it hasn’t been on the road since the 1950s. The threadbare tires are so flat that the trailer is practically riding on the rims.)

Me: “Ooh, that doesn’t look good. If you can pull around to our service bay, we have an air hose so you can top the tires up.”

Customer #2: “It’s okay; I’m not going far.”

(Later, yet another customer has rented a 40-foot extension ladder — 20 feet long and quite heavy. He has us put it on top of an old compact car with no roof rack. We give him some cardboard to protect what’s left of his paint.)

Me: “Okay, you’re good to go as soon as you tie it down.”

Customer #2: “I don’t have any rope. Can’t you do that?”

Me: “Unfortunately, we can’t; you have to do that.”

Customer #2: “Well, what do I do?”

Me: “Well, we can give you as much twine as you need, but you have to tie it down yourself.”

(The customer takes about half an hour and half a mile of twine to strap down a ladder that’s far longer than his car. Finally, he’s done.)

Me: “Are you sure that’s going to hold it?”

Customer #2: “Sure. Besides, I’m not going far.”

(The customer was traveling to another town about 30 kilometers away. Sadly, just about everyone who failed to understand their responsibility to safely transport goods or equipment had the same answer: “I’m not going far.” We had a running joke that there must be a vast, subterranean city beneath us, as nobody seemed to ever go “far,” and feared for those who had to share the road with these stunned weekend warriors.)

Penny Dreadfuls

, , , , , | Learning | February 9, 2018

(I am a volunteer with my kids’ school’s parent group. We are raising money for new playground equipment and it is decided to involve the kids in a small way by doing a penny drive. Each class is to collect as many pennies as possible. On the big day, each class will count and put their pennies in the pre-rolled wrappers we provide. Parent volunteers go to each class to explain the process. My first class is the kindergarten kids. They are sitting on the floor in a semicircle with their piles of pennies in front of them, ready to go to work.)

Me: “Okay, guys, I’m going to show you how to roll your piles of pennies into these tubes. We have to have 50 pennies in each tube. How many of you can count to 50?”

(There are a lot of worried looks from the kids at this point.)

Me: “Okay, how many of you can count to ten?”

(All hands shoot up, and I show them how to make five piles of ten, and how to put the pennies into the rolls.)

Me: “Do you need me to show you again?”

Student: *as she waves me off* “No, we’ve got it!”

(At the end of the day, we collect the rolls from each class. In the grade-four class, they have all the rolls on a table, and I can see things aren’t right. Some rolls are so full the paper can’t be crimped over the end, while some are obviously not full at all.)

Me: “[Teacher], these aren’t right; they’ll all have to be recounted.”

Teacher: “Oh, does the bank care about that?”

(The upshot was that I took almost $600 in pennies home, and with the help of my three kids I made sure that all the rolls from the entire school were done right, as the quality seemed to decrease with the students’ ages. The only class to get it perfect was the kindergarten kids. I guess they wanted to prove that they could count, while the others didn’t care.)