Unfiltered Story #161864

, , , , | Unfiltered | August 30, 2019

(I work in a relatively small shop, it being only 4 aisles big and a former clothes shop. 2 of our aisles are smaller and the one before the tills is thinner at the end because of the fridges. Even so, we have no issue with customers bringing trollies, pushchairs or mobility scooters round the shop, provided they don’t cause big queues. We have a couple of customers with mobility scooters who cause issues so my co-workers and I tend to mention it to each other when they’re in. Note: it’s very rare to get 2 scooters in one behind the other. My co-worker and I are both on the tills as we spot the 2 scooters coming down the aisle. the first is a gentleman we know is extremely slow so we’re both dreading when he gets to the tills. He stops in front of my till which makes it impossible for anyone to get past him to my co-worker’s till)
Me: Sir, could you please go to the other till so we can stop the queue getting too long?
(I know he’s hard of hearing so I spoke loudly but he just ignores me. I look to my co-worker who is just as lost as I am until he suddenly gets a thought and leaves his till to go back to the slowly building line.)
Me: Sir would you like a bag?
Gentleman: *grumbles*
(I decide not to give him a bag and just scan his items as I watch my co-worker take customers shopping to his till, scan it, go back to the customer, tell them what the owe, get the money, and finish serving them before going to the next customer. I tell the gentleman his total and he spends 5 minutes giving me exact change. I give him his items, and he leaves as slowly as he can without going backwards. After we get rid of the line my co-worker looks at me.)
Co-worker: Did that really just happen?
Me: I know.

Unfiltered Story #134125

, , , | Unfiltered | December 23, 2018

(I work in a cheap shop. Everything is under a pound unless there is a sign stating otherwise. Also the price of everything we sell, it’s the name of the store. Pretty simple concept. We also have no say in our stock. What you see on the shelves in what you get. And yet I still get the stupid questions)
Customer 1: How much is this?
Me: Everything here is 99p unless marked otherwise.
Customer 1: Well there are no signs on anything to tell you that!
(There are literally signs on every shelf and a big one on the front of the store.)
Customer 2: Can I get this chocolate for 60p?
Me: No ma’am it’s 99p.
Customer 2: What about this chocolate?
Me: No.
(Repeated conversation)
Customer 3: Do you have any of those individual rice pots?
Me: Not currently sir.
Customer 3: Well can you say that a customer has complained?
Me: Sir, we have no control over our stock.
Customer 3: Well can you at least ask?
(What makes Customer 3 worse? He comes in every few weeks, somehow finds me and complains to me, even when I’m leaving for my break!)

Should Have Espresso’d It Clearer, Part 4

, , , , , | Right | March 25, 2018

(I work in a store where everything is the same price, unless we have a label on it for deals, so I answer a LOT of stupid questions. I also have to answer a lot of odd questions, but even those get repeated. This one is new. I’m currently serving at the tills.)

Me: “Hi, ma’am. Would you like a bag?”

Customer #1: “That tea over there says, ‘decafé.’ Does that mean it hasn’t got coffee in it?”

(Both [Customer #2] and I look confused.)

Me: “Ma’am, that says, ‘decaf.’ It means decaffeinated.”

Customer #1: “So, it hasn’t got coffee in it?”

Me: “Tea never has coffee in it. ‘Decaf’ means it hasn’t got caffeine in it.”

Customer #1: “What’s caffeine?”

(I don’t know the dictionary definition of caffeine; all I know is that it gives people a boost of energy and shouldn’t be consumed in large quantities when pregnant. So, I explain the best I can, but I can see she doesn’t understand. Still, my manager is always asking us to get customers to buy more.)

Customer #1: “So, it means it doesn’t have coffee in it?”

Me: “Yes, ma’am. Would you like a box?”

Customer #1: “Yes, I’ll just go get it.”

(Looking at the growing line, and as I’ve already seen how fast she walks — not very — I decide this is a bad idea.)

Me: “That’s okay, ma’am. I’ll get it.”

(I get the box and get [Customer #1] swiftly away before I turn to [Customer #2].)

Customer #2: “Well…”

Me: “Sorry about the wait. I’ve never had to explain what caffeine is before.”

Related:
Should Have Espresso’d It Clearer, Part 3
Should Have Espresso’d It Clearer, Part 2

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In For A Penny, In For A Pound

, , , , | Right | December 18, 2017

(I work in a shop where everything is 99p or less, and while I often get customers asking me how much something is, this guy takes it to a whole new level. I am by our fridges, putting out the delivery, when a customer walks up and picks something out of the fridge.)

Customer: “Hey, is this really 99p?”

Me: “Yes, sir, it is.”

(The customer picks up another item.)

Customer: “And this as well?”

Me: “Yes, sir, that, too.”

(This continues for a few more items until the customer just leaves, not buying anything. My coworker who has been at the tills the whole time, listening, walks over:)

Coworker: “I can’t believe you just kept answering him.”

Me: “Neither can I.”

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