Put It Back Versus Knock It Back

, , , , , | Right | February 12, 2019

(I recently started working at a gas station. We were told to ID anyone who looks under 50 because the store recently had a problem with selling to minors. I’m working the register when a guy comes up with a single beer.)

Me: “Hey there! Can I get you anything else today?”

Customer: “No.”

Me: “Can I see your ID for the beer, please?”

Customer: “I don’t have it on me.”

Me: “I’m really sorry, but I can’t sell to you unless you have your ID.”

Customer: “That’s okay. I’ll go put it back.”

(I’m thinking, “Whew, that went better than I thought it would,” and I continue waiting on customers. A few minutes later the guy comes back up with an empty can and tries to hand me money.)

Customer: “I drank this, and here is my money for it.”

Me: “What the…”

(He took the beer into our bathroom and drank the entire thing. I call my boss up to the store to see how she would like to handle this. She takes his money and he leaves the store.)

Me: “I’m pretty sure he drank that in the bathroom.”

Boss: “And that is why when we deny a sale we put the beer behind the counter.”

(We both had a great laugh about it, and I no longer let a customer “put it back.”)

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Unfiltered Story #99158

, , | Unfiltered | November 5, 2017

I work in the electronics department of my store, and like any retail store (and department) we get a lot of requests for products we don’t carry.

One of those products is for a particular brand of streaming media device. We carry several such devices, but not that particular brand. Even searching for that brand on our store’s website turns up something else entirely.

During one such request I happened to mention to one such customer that I’ve noticed a lot of people like that particular brand.
The customer told me it’s because it’s easy to hack to get free TV.

Rather than clear things up so I could continue business as usual, this just really annoyed me. Why?
Because the customer basically admitted he wants to steal, but I am NOT ALLOWED to accuse customers of attempting to steal.