Not Exhibiting The Best Knowledge
(For a few months, I spend two days a week working in a large museum. I work in one of the offices in a staff-only area so I don’t get to see much of the museum during the day, and wear business clothes. As a result, I only know for sure where one exhibit is. I explore during lunch. On my first day:)
Visitor: “Hi, excuse me, do you work here?”
(I look down at my staff pass.)
Me: “Uh, yeah.”
Visitor: “Great. Could you tell me where the Assyrian exhibit is?”
Me: “Um … I … don’t actually know. I think it’s down there but I’ve only just started working here. Oh, but that guy over there will know.”
(The next day:)
Visitor: “Can you tell me where the dinosaur exhibit is?”
Me: “I don’t know, sorry, but that guy will.”
(Later, I ask my boss about that one. He tells me the dinosaur exhibit is in an entirely different museum. After a couple of weeks, I take my pass off when i go to explore so that people will stop asking me for directions. But as I come out of one of the staff-only doors…)
Visitor: “Oh, hi! Could you give me directions to the Japanese exhibit?”
Me: “It’s on the fifth floor… somewhere…”
Visitor: “Sorry, I thought you worked here because you came out of that door.”
Me: “I do work here… Sorry.”
(Even when nobody sees me leaving through a door, people still guess I work there and ask directions, to which I never seem to be able to help. Fast forward to my penultimate day working in the museum.)
Visitor: “Hi, excuse me, do you… Oh, no, sorry, I thought you worked here.”
Me: “I, uh, do.”
Visitor: “So could you tell me where the Germany exhibit is?”
Me: “I… yes. I can. Go right, then go up the stairs on your left and it’s the hall to the right of the first landing.”
Visitor: “Great, thanks!”
(Why couldn’t this intimate knowledge have come to me earlier than my penultimate day?)