Don’t Steal Gas If You Don’t Want To Be Called A Thief

, , , , , , | Right | January 31, 2019

(I work at a gas station that will allow customers to fuel up and then pay when they are done. Since we’re the only one that does it in town, we have a few people drive off without paying, so I watch the customers like a hawk.)

Customer: *presses button to fuel then pay*

Me: “Welcome to [Company]. In the gray [Car], you are now set to fill, then pay. Please come inside and pay when you are finished. Thank you.”

(A few moments pass, and I hear someone rapidly pressing the intercom button. I look down and see that the lady has pumped $33 worth of gas so far.)

Customer: “THE PUMP WON’T STOP!”

(I hit the pump off button and go outside to inspect the pump. Nothing is wrong with it. The lady follows me inside, talking about how the pump wouldn’t stop.)

Me: “Okay, miss, it looks like your total comes to $37.22. Do you have a rewards card with us?”

Customer: “I only meant to pump $25 of gas.”

Me: “Well, you got $37 worth. Unfortunately, you have to pay for the gas you got.”

Customer: “Well I didn’t mean to. I only budgeted for $25 worth of gas.”

Me: *very confused* “Why didn’t you prepay for $25 so you wouldn’t go over?”

Customer: “Because when you do that, the pump won’t give you the full $25. There is a method to my madness.”

Me: “Well, you still need to pay the full $37. Is there any way you could get the money?”

Customer: “If I could give the gas back, I would. But I can’t, and I don’t have enough to pay for it; I only budgeted for $25. It’s also not my fault the pump was broken.”

Me: “Miss, the pump wasn’t broken.”

Customer: “YES, IT WAS!”

Me: “Okay, miss, the only thing left we can do is take down your ID info.”

(We do this to every customer that can’t pay for their gas.)


Me: “No, miss, we do this to everyone that can’t pay for their gas. I can give you a week to pay it, if you need.”

Customer: “I only budgeted for $25; I’m not paying any more than that. You need to fix your pumps.”

Me: “Miss, our pumps are serviced frequently to make sure they work properly. And if you leave without paying the full price for your gas, I’ll have to call the police.”

Customer: “FINE, HERE!”

(She opens her wallet, revealing a large sum of cash, then proceeds to throw it at my face — the 22 cents included.)

Customer: *walks away*

Me: *to coworker* “What an a**.”


(The customer leaves and proceeds to call every store in our chain, trying to get me fired. I call my general manager and tell her what happened. She says that she and the regional manager will review the tape and call me back.)

General Manager: “That lady you had that argument with — did she ever cut your hair?”

Me: “No? I’ve never seen her before in my life.”

General Manager: *laughs* “She called [General Manager at the store in the next town over] and said she used to cut your hair when you were a boy. Anyway, I reviewed the tape, and you held yourself very well. I wouldn’t have called her an a** while she was still in the store, though. Honestly, I probably would have punched her when she threw the money at my face. Anyway, you’re not going to be fired. Just don’t call anyone an a** out loud, understand?”

Me: “Yes, I won’t do that again.”

(The lady never returned, and we never had a problem with the pump not shutting off since. My manager said she was probably trying to con us out of gas, anyway.)

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These Customers Are Better Than Those Ones

, , , , , | Right | August 22, 2017

Customer: “Excuse me, are you [Store] people?”

Me: “Yes, ma’am. How can we help you?”

Customer: “Do you ever have store meetings with all the workers?”

Me: *thinking she’s going to ask us to promote something* “Yes, ma’am, we do.”

Customer: “Oh, good. The girl in the shoe department was showing someone some boots and she said ‘these ones’ and ‘those ones.’ Someone needs to tell her it’s ‘these’ and ‘those,’ not ‘these ones’ and ‘those ones.’” *looks at me expectantly*

Me: “I’ll… um… all right.”

(I have worked retail for years and am a grammar perfectionist myself. I have never considered telling another adult in the workplace to correct her grammar. My favorite part was that she didn’t want me to walk right over and talk to her; she wanted me to bring this up at a store meeting in front of everyone!)

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