(I’m working at a hotel where Bar and Restaurant share theire space. I’m serving the restaurant area alone, while two other servers are taking care of the bigger bar area. The à la carte Restaurant itself has only 12 tables, 11 of them were allready taken and one is allready reserved for the CEOs of a VIP group which is meeting in the hotel. Due to theire status as a VIP the reservation was fixed all over the evening and not for a certain time windows as usual. A new Guest enters the Restaurant.)
Me: “Good Evening Sir! How May I help you?”
Guest: “I’d like to have a table for one person.”
Me: “I’m sorry sir, but we’re completly booked out at the moment. You could take a seat in the Bar area which has a decent food menu as well.”
Guest takes a seat at the Bar and is served by a collegue. I allready forgot about the situation when he’s approaching me again after 30 minutes or more.
Guest: “The table is still free”
Me: “I’m sorry sir but it is still reserved.”
Guest: “You should have given me this table. When was the reservation?”
Me: “I’m sorry sir, but this table is reserved and I’m not allowed to tell you information about time and date.”
Guest: “You should have given me the table! This is a mistake! There are other tables free!”
(The tables still had dirty table clothes, silverware and glasses since the guests had left recently)
Me: “Yes there are now, since other costumers have paid and left. If you’re still interessted I can get you a fresh table in 5 to 10 Minutes.”
Guest: “I’ve allready eaten! You should’ve given me this table! There is nobody!”
Me: “I’m sorry sir but this is a VIP Reservation which I’m not allowed to give away until further notice.”
Guest: “This was your mistake! And I want my check now! How could you do something like this?”
Me: “I’m sorry again sir, but i’ll tell my colleague that she’ll prepare your check.”
A couple of minutes later my colleague takes me to the side and asks what happened with him, since he wrote “How do you even dare to?” in the TIP-Field.