Needs To Make A Clean Break

| Atlanta, GA, USA | Bad Behavior, Crazy Requests, Movies & TV

(I’m trying to clean out a theater between shows, when the crowd waiting for the next show decide to come in and have a seat.)

Me: “Excuse me, but could everyone please give me a few minutes before you come in? I’m trying to clean up before the next show.”

(Everyone ignores me and continues to find a seat.)

Me: “I’m sorry, but I’m trying to finish cleaning. Could you wait a few me a few more minutes?”

(People still keep coming in, and the theater is beginning to get crowded.)

Me: “Uh… I need to finish cleaning in here.”

(More people keep coming, and I finally give up and head back out to the lobby. A few minutes later one of the customers storms back out.)

Customer: “Excuse me, sir. That theater is a mess! Why doesn’t somebody go in there and clean it?”

Me: *face-palm*

Just Popped Their Corn Bubble

| NY, USA | At The Checkout, Food & Drink, Movies & TV

(I’m working concession when I hear the following exchange between two customers standing about 10 feet in front of me looking at the menu-display we have above stand.)

Customer #1: “I think I’m gonna go for the medium popcorn.”

Customer #2: “Don’t do that! That’s just silly! Don’t you know movie-theater popcorn isn’t freshly made! It’s made days and days ahead of time and then shipped in from out-of-town, in big plastic garbage bags! You could be eating week-old popcorn if you get it at the movies!”

(I smirk and chuckle to myself, because we make fresh popcorn all day, every day with fresh and fairly expensive ingredients and most certainly don’t import week-old popcorn in garbage-bags. Our poppers are even visible in the back of concession if guests look hard enough.)

Customer #1: “That’s not true, is it?”

Customer #2: “It is! It’s part of their scam! This guy here knows it, and he doesn‘t care because he gets a cut of the big money they make from selling old food to innocent customers. It‘s highway robbery at it‘s finest.”

(I chuckle again considering I definitely haven’t gotten a cut of this non-existent “scam money” and am living check to check on minimum wage. I decide to have a little fun with the customers. I radio my manager, speaking just loud enough so that the customers can hear me.)

Me: *into radio* “Hey, I just wanted to double-check… Do you think I should make an extra batch of popcorn this morning just in case the next showtime sells out? I wanna make sure we have enough fresh popcorn ready.”

(Customer #2 hears and looks at Customer #1 with a scowl.)

Manager: *over radio* “If you think you should, go ahead. Nothing wrong with making another fresh batch just in case.”

(I turn and go into the back of concession while the two customers watch and put in fresh kernels and oil into the popper and start it, before turning it on.)

Customer #2: *quietly to her friend* “You see what he just did. It’s just special effects! We’re at the movies, after all. They pretend to make fresh popcorn, but all they sell is the cheap, old stuff!”

Customer #1: “Really? That’s just disgraceful. I’m going to call their corporate office and complain about this. It’s not right to scam their loyal customers like this!”

(They stormed off. I guess some people just HAVE to believe that they’re getting ripped off, even when they aren’t.)

Rated-R For Responsible

| NY, USA | Crazy Requests, Movies & TV

(A man bursts out of the theater playing an R-rated movie about 20 minutes into it, with a five- to seven-year-old kid.)

Customer: “I was just inside watching [Movie] and was shocked at what I saw on the screen. This is not appropriate for a young child!”

(I look at the little boy in tow and am somewhat surprised that they were allowed in by the staff, but also know we can’t keep some people out if they’re not disruptive.)

Me: “You took a young boy in to see [Movie]?”

Customer: “Yes.”

Me: “So you know these are violent movies?!”

Customer: “You should have a sign or something on the poster warning people of the violence.”

Me: “I assure you, sir, we do!”

(He looks at me funny and I tell him to follow me. I take him to the lobby, bring him over to the poster, and point out the R-rating posted on the poster.)

Me: “There it is, right there, sir! “Not recommended for audiences under 17.” There’s your warning.”

(He sputters and his face gets even more red than it already was.)

Customer: “That’s not enough! You should personally make another, larger sign of warning and place it next to the poster!”

Me: “I’m not going to do that. Consider yourself an educated customer, for you learned something today about personal responsibility. See that you never forget it.”

(I fully expected him to demand a refund, which I would have given him, but he sputtered again angrily and left the lobby in a huff. It still amazes me how some parents expect strangers to protect their kids from certain things when the parents themselves aren’t willing to step up.)

His Corn Hasn’t Quite Popped Yet

| NH, USA | Bizarre, Food & Drink

(I pick up the phone at my work.)

Me: “Hello, thank you for calling [Local Movie Theater]. This is [My Name]; how can I help you?”

Customer: “Hi, yes, I was wondering if you guys had a concession stand at your theater?”

Me: “Of course we do.”

Customer: “Well, do you guys sell popcorn there?”

Me: “Y- Yes…?”

Customer: “Okay, thank you. Have a good day.”

End Credits Gets You Know Credit

| Petaluma, CA, USA | Crazy Requests

(The movie has just ended and the only couple in attendance stay in their seats and continue watching the credits. Note: we only show one movie per night, so when it’s over we try to hurry and clean up so we can leave. For some reason the credits stop about five seconds early.)

Customer: “Excuse me! Why were the credits just cut off? That’s not where they were supposed to end and that was a beautiful song!!”

Me: “Um, I’m sorry, ma’am. The projector runs until the movie is over, so I think that’s where the reel ended.”

Customer: “No, it isn’t! I’m a musician and that was a beautiful song and I’m going to talk to the owner about what you guys did tonight! That was so rude to such an amazing work of art!”

Me: “Again, ma’am, I’m very sorry. I can see why you’re upset but I really think it was just the projector.”

Customer: “Well, I’m still mad about it. And the ventilation system in here is too loud! I could barely hear the movie! And these carpets are getting so worn; you really need to replace them!”

Me: *as couple walks out* “Yeah, I’m the janitor but I’ll get right on ordering new carpeting…”

(Afterwards my supervisor thanked me for getting rid of her and apologized because it was him who cut the credits short thinking it would make them leave sooner. Oops!)

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