Won’t Make Any Concessions

| OH, USA | At The Checkout, Bad Behavior, Food & Drink, Movies & TV

(I work in a movie theater in a relatively small urban area; we have two ticket booths at the entrance of the complex and a concessions stand that occupies the back of the lobby. The ticket booths are only open when we’re busy, so each one has a large signs that say TICKETS MAY BE PURCHASED AT CONCESSIONS STAND. A customer comes in between shows, when the lobby is empty and I am the only employee not on break. He stands in front of an empty ticket booth for about five minutes before I call out to him.)

Me: “Sir? Can I help you with anything?”

Customer: *ignores me*

Me: *after another few minutes* “Sir? You can purchase your tickets here at the concessions stand.”

Customer: *again, ignores me*

(After what must be fifteen more minutes, he approaches the concessions stand.)

Customer: *angrily* “What the h*** is wrong with this place? I’ve been waiting twenty minutes and nobody’s there to sell me a ticket!”

Me: “I’m sorry about that wait time, sir. What show are you interested in? I can sell you tickets right here at the concessions stand.”

Customer: “No, I don’t want anything to eat. Everything here is too expensive. Get in the booth and sell me a ticket.”

Me: “I’m sorry, but I’m not allowed in the booth. But I can sell you a ticket right here; I just need to know what show you’d like to see.”

Customer: *loudly* “I don’t want anything to eat!”

Me: “Yes, sir, I understand that, but—”

Customer: *even louder* “I. DON’T. WANT. ANYTHING. TO. EAT!”

(At this point, one of my managers has heard him shouting and comes out from the office.)

Manager: “[My Name], is there is a problem out here?”

Me: “No, just—”

Customer: “Yes! There’s definitely a problem! I want to see [Current Popular Movie], but there’s no one in the ticket booth!”

Manager: “Yes, we only open the booths when we’re very busy. You can buy tickets here at the stand, though; [My Name] will get you whatever you need.”

Customer: *quickly, almost cutting my manager off* “I don’t want anything to eat!”

Manager: “That’s fine, sir. We don’t only sell food here at the stand, we also handle ticketing.”

Customer: “Oh. Are you SURE I can get tickets here?”

Manager & Me: “Yes, sir.”

Customer: “Well, okay. I’d like one to [Movie] at [time].”

Me: “You may have missed the beginning; are you sure you’d like that time? We have another showing starting in about an hour.”

Customer: “No, I want [current show].”

Me: “All right. That will be [price].”

(I process his ticket order and, out of habit, ask before I run his card:)

Me: “Is there anything else I can get for you today?”

Customer: *after a pause* “Actually, yeah. Let me get a large popcorn.”

Seating Takes A Beating

| AZ, USA | Crazy Requests, Movies & TV

(This is when “Frozen” is still in theaters. My family and I go to see it a week after it comes out, so the theater is packed with people who have heard that it is the best thing since sliced bread. There are no assigned seats, so we wait in line for almost an hour to get good ones, and they fill up fast. While we are waiting for the movie to start, a family come in about five minutes before the movie starts and sees that they will have to split up. Rather than do that, the dad goes up to another other family of five — a mom and her four children, the youngest maybe three.)

Dad: “Excuse me, but could we have these seats? We want to all sit together.”

Young Mom: “…What?”

Dad: “Well, we’re all here as a family and we want to sit together, but there are no more seats together. Would you mind giving up yours so we can enjoy this movie as a family?”

Young Mom: “I’m here with my family, too.”

Dad: “Yeah, but we rarely get to do things as a family and we’d really like to sit together.”

Young Mom: *kind of laughing in disbelief* “Sorry but my kids are really young. I can’t just send them off on their own to sit next to strangers.”

Dad: “But they’re small, so they won’t be as bothered to sit with people they don’t know. They’ll have plenty of space.”

(At this point, half the theater is just gaping at them. Since seating has already been a problem with other people, an usher is there trying to manage things. He goes up to the dad.)

Usher: “Excuse me, is there a problem?”

Dad: “Yeah, this woman won’t give up her seats for us!”

Usher: “…I’m sorry. Why would she?”

Dad: “Because I have my whole family here and we all want to sit together but there aren’t enough seats left!”

Usher: “Sorry, sir, but there’s no assigned seating. If she got here first then she has every right to sit here.”

Dad: “Well, can we get compensated or something? We expected to get to sit together and now our family night is ruined!”

Usher: “Sir, there are seats available for you, not together, but there are enough, and it’s not the theater’s fault that you can’t sit together. The seating is not assigned. You should have gotten here earlier if you wanted them to all be together.”

(This went on for about ten minutes, with the dad demanding that some other family split up so his could sit together. It wasn’t until the previews started playing that they finally gave in and went to whatever seats were open. He was not happy about it, and never seemed to understand the ridiculousness of his request. Afterwards I saw him talking to the front desk about getting free tickets after such an unpleasant experience.)

Needs To Make A Clean Break

| Atlanta, GA, USA | Bad Behavior, Crazy Requests, Movies & TV

(I’m trying to clean out a theater between shows, when the crowd waiting for the next show decide to come in and have a seat.)

Me: “Excuse me, but could everyone please give me a few minutes before you come in? I’m trying to clean up before the next show.”

(Everyone ignores me and continues to find a seat.)

Me: “I’m sorry, but I’m trying to finish cleaning. Could you wait a few me a few more minutes?”

(People still keep coming in, and the theater is beginning to get crowded.)

Me: “Uh… I need to finish cleaning in here.”

(More people keep coming, and I finally give up and head back out to the lobby. A few minutes later one of the customers storms back out.)

Customer: “Excuse me, sir. That theater is a mess! Why doesn’t somebody go in there and clean it?”

Me: *face-palm*