Christmas Time, Mistletoe And Overtime

| UT, USA | Holidays, Theme Of The Month

(It’s Christmas evening in 2011, and I’m working in the box office. Towards the end of my shift, a woman approaches with her eyes wide, and a hand on her chest. The following question had been asked in varying forms throughout my shift, but this woman went above and beyond everyone else.)

Me: “Welcome to [Company].”

Customer: “Why are you working right now? It’s Christmas!”

Me: “Well, Christmas is the busiest day of the year for us, so we have to have enough staff here to help out. I honestly don’t mind—”

Customer: “But it’s Christmas! They shouldn’t make you work!”

Me: “Well, I was able to have Christmas morning with my family, so it’s been a nice day.”

Customer: “That’s horrible! You should have the whole day with your family! They shouldn’t make you guys work on Christmas. They should let you go home.”

Me: *smiling agreeably* “Can I get you any tickets?”

Customer: “Oh, yeah! Give me two tickets to War Horse. I’ve been waiting for so long to see this! My husband said we shouldn’t go during Christmas, but I couldn’t wait another day.”

Coworker: *after she leaves* “None of the people who ask that question realize that them coming to watch a movie today, is exactly why we’re here on Christmas.”

These Seats Are Mine Because I Did The Time

| Phoenix, AZ, USA | Bad Behavior, Crazy Requests, Family & Kids, Movies & TV

(Opening night for new movies is extremely busy. Lines start forming an hour before the movie starts. My friends and I go to see a new movie, stand in line for 90 minutes, and get our perfect seats – back center. As the theater fills up, people coming in start asking others to move over so they can sit together.)

New Guy: “Can you guys move over so we can sit together?”

Me: “No.”

New Guy: “Excuse me?”

Me: “There’s plenty of open seats. If you want to sit together, sit somewhere else.”

(The guy walks away and comes back a few minutes later with an usher and a smug smile.)

Usher: “Sir, could you please move over so these people can sit together?”

Me: “Sure. Just give me a gift card to cover the cost of my and my friends’ tickets.”

Usher: “What?”

Me: “We got here an hour and half early to get these seats. If you want us to move, then refund us the cost of our tickets. Otherwise, this guy who walked in 10 minutes before the movie starts can sit somewhere else.”

Usher: *turns to the other customer* “Sir, there are plenty of other seats to choose from in the theater.”

Won’t Make Any Concessions

| OH, USA | At The Checkout, Bad Behavior, Food & Drink, Movies & TV

(I work in a movie theater in a relatively small urban area; we have two ticket booths at the entrance of the complex and a concessions stand that occupies the back of the lobby. The ticket booths are only open when we’re busy, so each one has a large signs that say TICKETS MAY BE PURCHASED AT CONCESSIONS STAND. A customer comes in between shows, when the lobby is empty and I am the only employee not on break. He stands in front of an empty ticket booth for about five minutes before I call out to him.)

Me: “Sir? Can I help you with anything?”

Customer: *ignores me*

Me: *after another few minutes* “Sir? You can purchase your tickets here at the concessions stand.”

Customer: *again, ignores me*

(After what must be fifteen more minutes, he approaches the concessions stand.)

Customer: *angrily* “What the h*** is wrong with this place? I’ve been waiting twenty minutes and nobody’s there to sell me a ticket!”

Me: “I’m sorry about that wait time, sir. What show are you interested in? I can sell you tickets right here at the concessions stand.”

Customer: “No, I don’t want anything to eat. Everything here is too expensive. Get in the booth and sell me a ticket.”

Me: “I’m sorry, but I’m not allowed in the booth. But I can sell you a ticket right here; I just need to know what show you’d like to see.”

Customer: *loudly* “I don’t want anything to eat!”

Me: “Yes, sir, I understand that, but—”

Customer: *even louder* “I. DON’T. WANT. ANYTHING. TO. EAT!”

(At this point, one of my managers has heard him shouting and comes out from the office.)

Manager: “[My Name], is there is a problem out here?”

Me: “No, just—”

Customer: “Yes! There’s definitely a problem! I want to see [Current Popular Movie], but there’s no one in the ticket booth!”

Manager: “Yes, we only open the booths when we’re very busy. You can buy tickets here at the stand, though; [My Name] will get you whatever you need.”

Customer: *quickly, almost cutting my manager off* “I don’t want anything to eat!”

Manager: “That’s fine, sir. We don’t only sell food here at the stand, we also handle ticketing.”

Customer: “Oh. Are you SURE I can get tickets here?”

Manager & Me: “Yes, sir.”

Customer: “Well, okay. I’d like one to [Movie] at [time].”

Me: “You may have missed the beginning; are you sure you’d like that time? We have another showing starting in about an hour.”

Customer: “No, I want [current show].”

Me: “All right. That will be [price].”

(I process his ticket order and, out of habit, ask before I run his card:)

Me: “Is there anything else I can get for you today?”

Customer: *after a pause* “Actually, yeah. Let me get a large popcorn.”