icon_moviestv

22 Ways To Die On Jump Street

| VA, USA | Movies & TV

(It’s a Saturday night, and it’s been slow; my manager has been forced to send people home early, and he moves me, temporarily, from selling tickets to tearing them at the podium, so our customers get to their movies. I have just arrived when an older woman approaches me.)

Customer: “This movie is terrible!”

(She neither mentions the name of the movie or what she might like me to do about it.)

Me: “I’m sorry, ma’am. Which movie are you seeing?”

Customer:A Million Ways to Die in the West. My husband wanted to watch it, and won’t leave with me.”

(Note that this movie is rated R for “strong, crude sexual content, language throughout, some violence, and drug material.” This isn’t unusual for an R-Rated comedy. She still hasn’t asked for a refund, or even mentioned the idea, however.)

Me: “All right, how can I help you? Is there another movie you might like to see?”

Customer: “Well, since he wants to finish that crude movie, I thought, if possible, I could see a different movie. Is there one that might end around the same time?”

Me: “Well, let’s see… your husband’s movie is going to end around [time], and it seems we have How to Train Your Dragon 2, The Fault in our Stars, and 22 Jump Street ending around the same time. Would you like to go to any of those?”

Customer: “Oh! 22 Jump Street was one I wanted to see!”

(Also an R-Rated comedy, it has similar warnings; language throughout, sexual content, drug material, brief nudity, and some violence.)

Me: “Well, it will end around the same time, but ma’am, I must warn you, it’s also rated R, and has similar warnings.”

Customer: “Oh, I’m sure it can’t be as raunchy as the other one! You did say it will end around the same time, right?”

Me: “Yes, ma’am. It’ll end just a few minutes later.”

Customer: “Have you heard good things about it?”

Me: “I’ve heard good things, but I’ve heard there’s a lot of language.”

Customer: “Well, what are those others about?”

Me: “This one is a sequel to a very popular kid’s movie, and the other is a tear-jerker; we’ve heard excellent things about both, and I’ve seen the former, and loved it!”

Customer: “…Well, I think I’ll just try 22 Jump Street. I wanted to see it, anyway.”

(I tried one last time to persuade her, gently, to see another film, but she was quite insistent, and I sent her on to the theater showing her movie of choice. As far as I know, she didn’t come back out with another complaint, but I can’t imagine she was very satisfied, by the reviews from my friends!)

icon_ruderisque

Time To Tap Out

| Canberra, ACT, Australia | At The Checkout, Rude & Risque, Technology

(We’re picking up tickets for a movie and my friend wants to pay using the PayPass system of placing the debit card on the EFTPOS machine.)

Employee: “That comes to [price].”

Friend: “Can I tap that?”

Employee: *stunned silence*

(I and Employee #2 are laughing at this point.)

Friend: “Oh, god… Sorry!”

Employee #1: “That’s okay. You can tap that!” *laughs*

Friend: *grabs popcorn and flees*

icon_uf_nar_square

| Round Rock TX | Unfiltered

 

I use to work at a movie theater and it was one of the Twlights premier which sells out FAST.

Customer: My daughter needs one ticket to Twilight

Me: Ma’am I’m sorry but the movie is sold out. (it was sold out to 0)

Customer: But my daughters friend has a seat for her in there.

Me: I can not sell any tickets because my computer says I have no more seats.

The customer’s daughter calls her friend inside the theater.

Customer: Her friend says that there is an empty seat right next to her.

Me: But ma’am I can not sell any tickets because my computer says 0.

Customer: How is that possible when there is an empty seat right next to her.

Me: I am not sure but I can’t sell a ticket.

Customer: But there is an empty seat and my daughter needs a ticket.

I turn my computer for her to see

Me: See ma’am I have no tickets to sell.

They walk away for a minute and as they do another person comes up and refunds their ticket, so now I have one.
Customer comes up again

Customer: You sure you don’t have any tickets?

Me: Well someone just refunded theirs so now I have 1.

Customer: Finally, I need that one.

Me: Oook

icon_technology

Not-So-Smart-Phone: The Movie

| Tyler, TX, USA | Bad Behavior, Movies & TV, Technology

(I’m checking theaters on a busy weekend, which means walking into each theater and making sure people aren’t on their phones, etc. A guy sitting on the very front row of a crowded theater has his MASSIVE phone out and even holds it up where everyone in the theater can see it, so I go up to him.)

Me: “Sir, I’m going to have to ask you to turn off your phone.”

Customer: “What phone?”

icon_awesomecustomers

The Calm After The Storm

| NY, USA | Awesome Customers, Movies & TV, Popular

(This particular story happens the day after a really bad snow storm. The storm leads to us shutting down early the day before, numerous employee call outs because they still can’t get to work, and several of our company’s smaller locations nearby to have shut down for the day. My coworker and I are in the box office with a massively long line that is out the door.)

Me: “I’m so sorry about the wait. What would you like to see today?”

Customer: “I’d like one ticket to [Movie], and there is no need to apologize. There was a blizzard yesterday. I’m just glad you guys are open.”

(I finish the transaction and call the next person.)

Me: “I’m so sorry about the wait. What would you like to see today?”

Customer: “We’d like two for [Movie] and it’s fine. You guys are doing your best and it’s not a big deal that we had to wait a little while.”

(After several more transactions like this my coworker turns to me.)

Coworker: “Are we in the Twilight Zone or something? Everyone is being polite about waiting in line.”

Me: “We’ve clearly entered some alternate universe where customers are nice to us.”

Page 7/31First...56789...Last