End Credits Gets You Know Credit

| Petaluma, CA, USA | Crazy Requests

(The movie has just ended and the only couple in attendance stay in their seats and continue watching the credits. Note: we only show one movie per night, so when it’s over we try to hurry and clean up so we can leave. For some reason the credits stop about five seconds early.)

Customer: “Excuse me! Why were the credits just cut off? That’s not where they were supposed to end and that was a beautiful song!!”

Me: “Um, I’m sorry, ma’am. The projector runs until the movie is over, so I think that’s where the reel ended.”

Customer: “No, it isn’t! I’m a musician and that was a beautiful song and I’m going to talk to the owner about what you guys did tonight! That was so rude to such an amazing work of art!”

Me: “Again, ma’am, I’m very sorry. I can see why you’re upset but I really think it was just the projector.”

Customer: “Well, I’m still mad about it. And the ventilation system in here is too loud! I could barely hear the movie! And these carpets are getting so worn; you really need to replace them!”

Me: *as couple walks out* “Yeah, I’m the janitor but I’ll get right on ordering new carpeting…”

(Afterwards my supervisor thanked me for getting rid of her and apologized because it was him who cut the credits short thinking it would make them leave sooner. Oops!)

Needs A Stark Explanation

| France | Crazy Requests, Movies & TV

(I work at a small movie theater, selling tickets. We are on a slow day one month before the first “Iron Man” movie’s theatrical release. A tired looking man in his 50s shows up at the register.)

Me: “Hello, sir, how can I help you today?”

Man: *Looking right thru me*Iron Man!”

Me: “Oh, you want to see the upcoming Iron Man movie? I am sorry but this title will only be released next mo…”

Man: “Iron Man!”

Me: “I am sorry, sir, but you may be too early to see Iron Man. This movie is not released in France yet. It isn’t even scheduled for now. The movies planned today are…”

Man: “WHY IS THIS TAKING SO LONG? I WANT TO SEE IRON MAN!”

(At this point, I don’t know if I am upset or amused by this ridiculous situation.)

Me: “Again, sorry, sir. This title will not be screened before next month.”

Man: “I want to see Iron Man!”

Me: “Yes, you stated that clearly.”

(For half a minute, we stare at each other awkwardly.)

Man: “How many for Iron Man?”

Me: *exasperated* “I CANNOT sell you tickets for a show that IS NOT scheduled yet.”

(My manager, working in a room nearby, must have heard me raise my voice. He stormed out of his office and takes me away from the register.)

Manager: *quietly to me* “You must inform and serve the customer with respect. Go on break. I take care of him”

Me: “Seriously…”

Manager: *To the customer* “Sorry about that. How can I help you?”

Man: “Iron Man!”

(I decided to take my “break” in the room nearby. I heard my manager struggling to explain over and over again that Iron Man was not screened today. The customer finally left and my confused manager apologized to me.)

Isn’t Sold On The Concept Of Sold Out

| NY, USA | Movies & TV

(A customer comes in on a busy Wednesday night with five people, looking to see a Bollywood film playing only at one theatre in the tristate area.)

Customer: “Hi, I’d like five for [Bollywood Film] at 7:45.”

Me: “I’m sorry, miss, but that film is sold out. It actually sold out over two hours ago. But we have a 9:45.”

Customer: “What! You don’t even have five seats left?!”

Me: “No, it is sold out.”

Customer: “How come?”

Me: “Well, it is a popular film, and usually movies in the 5:30 to 8:30 bracket are the most popular times.”

Customer: “But how did they all sell out? It is an hour before!”

Me: “Well, people bought their tickets online and in advance. If you’d like, I can sell you five to the 9:45 show. We still have plenty of seats right now.”

Customer: “No. I want five to the 7:45 show.”

Me: “But it is sold out.”

(After a few more minutes of this and an announcement over a bullhorn that we were sold out of the 7:45 show she leaves. About an hour passes and she comes back.)

Customer: “Hi, I’d like five to the 9:45 show of [Bollywood Film].”

Me: “Unfortunately the 9:45 show is now sold out.”

Customer: “But you told me you had plenty of seats!”

Me: “That was an hour ago, though. It sold out about 15 minutes ago.”

Customer: “You lied to me! I’d like to speak to your manager.”

Me: “Not a problem.”

(I called the manager, at which point he tried explaining the same thing to her. No matter how many times we explained to her the concept of sold out she didn’t seem to understand it.)