The Screen Is Frozen

| Movie Theater | USA | Family & Kids, Movies & TV

(We are seeing Frozen a week or so after it came out, and it’s a full house. All is well until a dramatic scene happens and the screen goes black for a few seconds. The theater is deathly silent. And then…)

Tiny Little Boy: *very loudly* “WHA’ HAPPENED?!”

(The whole theater burst into laughter at a dramatic moment and we missed a good portion of what happened next. Everyone settles down and the movie continues, but at the next break between scenes:)

Tiny Little Boy: *grumpily* “I still don’t know wha’ happened!”

Ruined His Bucket List

| Burlington, MA, USA | At The Checkout, Bad Behavior, Food & Drink

(I work for a big movie theater company and we are currently having a promotional offer that allows a customer to upgrade their large popcorn bag to a large popcorn bucket with the purchase of either one or two large fountain drinks. My manager likes to keep the buckets on display underneath the large popcorn bags, which sometimes confuses customers into thinking the buckets can be purchased separately, which they cannot. It has been a very busy day and the line for concession is stretching across the lobby. After calling over the next customer, a middle aged man approaches with his friend.)

Customer: “I’ll get a bucket of popcorn and a large bottle of water.”

Me: “I’m sorry, sir, but the bucket can only be purchased with one or two large fountain drinks.”

(The customer is visibly upset.)

Customer: “I just want a bucket of popcorn and a water. Why is that so hard to understand?”

Me: “If you’d really prefer the bucket, you have the option to purchase a large fountain drink and fill it up with water at the drink station. It would only be fifty cents more.”

Customer: “I don’t want a cup of water. I want a bottle of water!”

Me: “Sir, the bucket is a promotional offer and can’t be sold separately.”

Customer: “Fine. Get me the d*** fountain drink.”

(The customer looks over to his friend.)

Customer: “Why does this have to be so difficult?”

(I retrieve a bucket of popcorn and a large fountain drink.)

Me: “There you are, sir. That will be fourteen dollars.”

Customer: “Where’s my bottle of water?”

Me: “Would you like the bottle as well as the cup?”

Customer: “Whatever.”

(I get the bottle of water.)

Me: “That will be nineteen dollars.”

(He paid and took the bucket and the bottle, but left the fountain drink cup, saying he didn’t want it.)

Pay It Forward, On Repeat

| AZ, USA | Holidays, Theme Of The Month

(I’m at the theatre on Christmas with a friend of mine. We pass out little gift bags of chocolate to workers when we go on holidays to make it a little bit better for them. My friend decided to do something different today.)

Friend: “I’d like a ticket to Sherlock and I’d like to buy the ticket of the person behind me.”

Cashier: “Um, well, we don’t know what they want to see and—”

Friend: “Okay, can I have a $25 gift card, and then can you use it on them?”

Cashier: “Yeah, I can do that!”

(My friend pays and hands him a bag of candy.)

Next Customer: “Two for Sherlock, please.”

Cashier: “Your tickets has been paid for!”

Next Customer: “No way! Cool, can I do the same for the people behind me?”

(When we came out of the movie, the line was still going with people paying for the ones behind them. The manager approached us and looked like she was about to cry. After we gave her our last gift bag, she gave my friend and me free passes, saying no one had ever done a pay it forward line before at her theatre and this was making her holiday so much better.)