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I Find Your Lack Of Concessions… Disturbing

| NY, USA | Crazy Requests, Food & Drink, Movies & TV, Popular

(It’s a few days after “Star Wars” has opened, and it’s been playing to all-day sold-out screenings since it opened. We’ve had such huge and record numbers of guests, that we’ve actually started to run out of many of our concessions. It’s a Monday night, my shift ends in ten minutes, and I’m dealing with my last round of customers, who are of course there to see “Star Wars.” We have a large group of people in the stand because we’ve had to bring in the new hires for emergency training to deal with the record-number of guests. However, as they are all training, they can’t really help me.)

Customer: “Pretzels, please.”

Me: “I’m terribly sorry, but we’ve actually sold out of pretzels.”

Customer: “But it’s a MONDAY!”

Me: “Unfortunately, Saturday was the busiest day we’ve ever had in the theater’s history, and all of our pretzels sold out by that afternoon.”

Customer: “Ugh, fine. Pepperoni pizza, then.”

Me: “We also sold out of all of our pizzas Saturday. I really apologize. We’ve been dealing with record-numbers of guests the past few weeks and we’ve been selling out of much of our stock.”

Customer: *fuming* “You’ve gotta be kidding me! Nachos?”

Me: *wincing* “Sold out as well. I’m so sorry.”

Customer: “FINE! HOT DOGS!”

Me: “We do have hot dogs, but there’s none prepared at the moment. We could have some ready in about fifteen minutes, if you’d like.”

Customer: *screaming; pointing to the trainees around the stand* “What the f*** are you all good for, then?! So many people around you and you’re too STUPID to make f****** hot dogs?!”

Me: “We actually sold all of the hot dogs we had prepared on the guests before you. I really apologize.”

Customer: *pulling phone out* “POPCORN! MEDIUM! AND I WANT COURTESY TRAYS TO SPLIT IT WITH MY BOYFRIEND!”

Me: “We’re out of courtesy trays.”

Customer: “F*** YOU!”

(The customer storms off.)

Next Customer: “Wow, she was dramatic…”

Me: “Yeah, I apologize. We’ve sold out of a lot of inventory and it’s been ugly here the past few weeks as a result. How can I help you?”

Next Customer: “Can I get some nachos?”

Me: “Sorry, but we sold out of them.”

Next Customer: *instantly furious* “WHAT?! THIS IS BULL-S***!”

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Polite Or Flight

| Ann Arbor, MI, USA | Bad Behavior, Crazy Requests, Movies & TV

(We are hosting a small film festival with another local movie theater and we reserve the credit card machine for the film festival movies only. This means that our regularly scheduled movies are cash only. Some customers are annoyed by this but this particular customer threw a hissy fit. This happens to my coworker who is probably one of the sweetest, most polite people I have ever met.)

Coworker: “Hello, ma’am, just to let you know, because of the film festival we are only accepting cash for the other films.”

Customer: “Are you f****** kidding me? What the f*** am I supposed to do?”

Coworker: “I’m sorry, but there is an ATM at the store down the street.”

Customer: “This is f****** ridiculous!” *storms out*

Coworker: “Have a nice day!”

(The customer comes back five minutes later.)

Customer: “HOW DARE YOU?! WHAT THE F*** GOOD DOES IT DO ME OR DO YOU TO TELL ME TO HAVE A NICE DAY WHEN I’M CLEARLY UPSET?!”

Coworker: “Okay, theater two! Enjoy the show!”

Customer: *storms off towards the theater*

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Must Love Those ‘Rush-To-The-Airport’ Scenes In Movies

| London, England, UK | Movies & TV, Tourists/Travel, Transportation

(I work in a cinema in Leicester Square, right in the heart of London’s West End. It is around midnight and a lady rushes in with several suitcases. Note that it’s 15 km to the nearest airport.)

Lady: “Is this the airport?”

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