Could Have Scooted Over To The Bank

, , , , , | Right | June 21, 2017

(It’s three minutes before close and my manager is next to me closing another register. An eight-year-old girl comes up to my till with her grandparents to buy a scooter. Note that in Canada, we have $1 and $2 coins.)

Grandmother: “I’m sorry about this.”

Me: *thinking it’s about how late it is* “Oh, it’s no problem—”

Grandmother: “No, you’ll see.”

(My and my manager’s eyes bulged. The woman took out her granddaughter’s allowance that the girl had saved up to spend — all of it in coins in six plastic baggies. My manager and I desperately began counting it, taking ten minutes between us to do it. The girl had saved up $165.65 in coins to spend that day. What’s worse was that there are two banks across the parking lot from our store they could have gone to change the coins.)

Tipped For A Big Fight

, , , , | Related | June 21, 2017

(My mom, about 70 years old, and I eat at a restaurant. She offers to treat me, pays the bill, and leaves a tip… a tiny 10%. It’s a small check, so I put another dollar from my wallet onto her other few dollars that are on the table.)

Me: “I’d like to contribute to the tip.” *I don’t want to offend her by pointing out the stinginess of her tip*

Mom: “Thank you.” *puts the dollar that I added into her purse*

(If I told her that I didn’t think her tip wasn’t enough, I would have started a war. I would have given the waitress directly another dollar but I was close to being broke.)

Taxed Ten Cents Too Much

, , , , | Right | June 19, 2017

Me: “Okay, your total is [total].”

Customer: “I have this five dollar off coupon.”

Me: “Oh, sorry, as it says on the coupon, the five dollars off are only for purchases of $25.00 or above, excluding tax.”

Customer: “But I have $25.00.”

Me: “Yes, but that’s including the tax. Your total before tax is $24.90 which is what the coupon counts. You can grab a candy or something to make it enough.”

(The lady stands there for ages angrily reading all the exclusions on the coupon.)

Me: “Uh… so did you want to grab a candy or…?”

Customer: “IT DOESN’T SAY THAT ABOUT THE TAX ON THIS COUPON!”

Me: “It’s a law that coupons can’t be used on tax, not store policy, so they wouldn’t write it on the coupon—”

Customer: “IT DOESN’T SAY THAT ABOUT THE TAX ON THIS COUPON. I’M CALLING THE BETTER BUSINESS BUREAU.”

(She then throws the coupon and storms out, leaving her purchases. All right, lady. If they printed every single consumer and business law on a coupon, it would go out the door!)

This Is Ending ‘Up’ Badly

, , , , , | Right | June 18, 2017

(I’m working in a small thrift store where we sell items for generally pretty cheap when a middle-aged man walks in and starts shopping.)

Customer: *puts a jacket on the counter* “I need you to check the price of this now.”

Me: *after scanning the item* “Okay, sir, this jacket comes up to 19.99.”

Customer: “19.99? The rack says 3.99, though.”

Me: “It’s a 3.99 and up rack so the prices could vary.”

Customer: “It says 3.99, though.”

Me: “It’s a 3.99 and up rack, sir.”

Customer: *walks over and grabs five more identical jackets* “Price check these.”

Me: “These are all of the same jacket they’ll all be the same price.”

Customer: “But it says 3.99.”

Me: “It’s an ‘and-up’ rack; the prices vary.”

Customer: “So it’s now 3.99?”

Me: “No, sir.”

Customer: “Hmm, okay…” *dumps everything on the counter and walks out*

Third-Party Pooper

, , , , | Right | June 16, 2017

(I am working at my store on Black Friday and it has been extremely busy throughout my entire shift. It is so busy that I can’t get anyone to cover me for my lunch and just as I am about to clock out for the day, a man and a small child come to my register. He silently puts a popular MP3 player, that recently just came out, on the counter and I scan it. He is quiet for the whole transaction until he sees the total price.)

Customer: “No, that’s not right. You do price matching. This [MP3 Player] is 99.99 on Amazon. I want that price.”

Me: “I will be happy to help you, sir, just let me pull the [MP3 Player] up on Amazon to double check.”

Customer: “Can’t you just give me the price?”

Me: “I’m sorry, but since it’s on Amazon I have to double check to make sure the price is not from a third party seller.”

(Throughout the whole time I am pulling up Amazon on the computer, the customer does nothing complain about the horrible service he is receiving and how ridiculous it is to check to see if he was telling the truth. I pull up the MP3 player and see that the one he is talking about is indeed from a third party seller. When I show him this, he completely flips out and complains about how we are scamming him out of his money.)

Me: “I am so sorry, sir, but that is our policy. Unfortunately, we can only price match items if they are sold and shipped from Amazon. Would you still like to buy the [MP3 Player]?”

Customer: “No, I don’t, and thanks for ruining my kid’s Christmas.”

Me: “Okay, sir, I am so sorry about that. I hope you have a great rest of your day and a wonderful holiday season.”

(The customer is turning around to walk out the door and when I say that. He abruptly turns around and glares at me.)

Customer: “GET ME YOUR MANAGER, NOW!”

(I called my manager and when he arrived, the customer told him how I was treating him rudely throughout the whole transaction, refused him service, and told him how I made his son upset and was ruining his Christmas. When my manager asked me if what he was saying was true, I said no and told him the situation and even brought up the webpage to show him I was just following the store policy. The customer started yelling that I was lying. To my surprise, my manager gave him a gift card as a way to say sorry and pulled me to his office. When I tried explaining that he wanted me to take more than 80% off the MP3 player to price match the third party seller, he didn’t believe me and told me he was going to let me go. Looking back, I realize that it was their loss because I was only doing what they were telling me to do and I am now working at an office job that treats their employees a lot better than that store I used to work at.)

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