Me: “Hello, this is [Bank]. How can I help you?”
Customer: “Yeah, I deposited money through your ATM yesterday and it still isn’t showing up in my account.”
Me: “Okay, sir, can I just get the card number from the ATM card that you used to make the deposit.”
Customer: “I didn’t use a card.”
Me: “I’m sorry, sir, I might have misunderstood. Did you make your deposit into the ATM or the night drop box?”
Customer: “No, I put it into your machine but I didn’t use a card. I didn’t need one.”
Me: “Sir, I still don’t understand how you could have made your deposit into the ATM without using a card. Could you please describe the steps you went through?”
Customer: “I drove up to the machine, filled out an envelope, and stuffed it into the little door that said deposit, but I didn’t use no card.”
Me: “Sir, the deposit door on the machine will not open without a card. How exactly did you put the envelope in?”
Customer: “Whoever designed those machines is a freaking moron. I couldn’t figure out how to open the little door so I got my pocket knife out and pried the door open. Then I stuffed the envelope with my deposit in there as best I could and drove away!”
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