This Is Why We’re In A Recession, Part 95

, , , , | Right | June 25, 2020

I am working in the call center at a bank, and a customer calls in. As soon as I access his account, I can see that it is overdrawn.

Customer: “I am supposed to have up to $500 overdraft privileges, and I am only overdrawn $320. You have to give me the other $180.”

Me: “I apologize, sir, but I can see that although you are currently overdrawn $320, you have pending charges that have not cleared your account. Once those clear, you will be overdrawn $498, and the system will not allow any more transactions to come through.”

Customer: “You don’t understand. I need that money to pay a bill. My kids won’t have electricity if you don’t release it.”

Me: “Sir, I cannot. You have already spent the money.”

Customer: “Fine. You can explain it to my kids when our lights are turned off.”

The customer hung up. I went back and looked at the transaction that he was attempting that declined. He was trying to withdraw money from a casino ATM.

Related:
This Is Why We’re In A Recession, Part 94
This Is Why We’re In A Recession, Part 93
This Is Why We’re In A Recession, Part 92
This Is Why We’re In A Recession, Part 91

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A Candy Cash Saga

, , , | Right | June 24, 2020

I work in a small video rental store almost outside of the city borders, so we have only a small amount of money in the till at a time. A customer is buying candy.

Me: “Okay, so it is €1 and 80 cents.”

The customer hands me €100. We just had some trouble with some customers using fake notes so we can’t take bigger than €20.

Me: “I’m sorry, I can’t take these big notes.”

Customer: “So, the candy is free, then?”

Me: *Confused* “Why should it be?”

Customer: “I have money but you won’t accept it! I should get it free, then!”

Me: “I’m sorry, I don’t have enough money to give you back. We have a policy to not take larger than twenties. Do you have another form of payment?”

Customer: “Oh… I think I have… Oh, yes, I have a card.”

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They’re All Upcharged Up, Part 2

, , , , | Right | June 20, 2020

We have breakfast meals that include a hashbrown and a small coffee but customers can substitute any drink for an additional charge. I am helping an elderly couple.

Woman: “So, what can we get to drink with the meals?”

Me: “They come with a small coffee, but you can get anything.”

The couple orders and then sits down. A few minutes later, the woman comes back with her receipt.

Woman: “I don’t care, I’ll pay for it this time, but why was I charged for this?”

Me: “It’s a drink upcharge. The drink you ordered costs more than a small coffee so we had to charge you for it.”

My manager comes over.

Woman: “You didn’t tell me that! I didn’t know!”

My manager points to the menu board which clearly states that some drinks have an additional charge.

Manager: “It says it right there, ma’am.”

Woman: *Points at me* “Well, I wouldn’t have gotten it if I’d known! You’d better learn next time!”

Related:
They’re All Upcharged Up

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This Is Why We’re In A Recession, Part 94

, , , , , | Right | June 16, 2020

I work for a credit card company.

Customer: “My card was declined. I need you to fix this right away!”

Me: “Ma’am, your card is over the $400 limit. Also, I see that you have never made a payment. You need to make a payment in order to keep using this card. I can take a payment over the phone.”

Customer: “I don’t have to pay for this! You guys sent me this card; I just use it!”

Me: “Yes, ma’am, but you need to make a payment in order to continue to use this card.”

Customer: “I thought this was all paid through advertisements! I don’t have to pay for this! You sent me the card!”

Me: “…”

This is not the first time this has happened to me. Nor will it be the last.

Related:
This Is Why We’re In A Recession, Part 93
This Is Why We’re In A Recession, Part 92
This Is Why We’re In A Recession, Part 91

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We Want Your Dough, Not Your Cheese

, , , , , | Right | June 16, 2020

The CanUsa games are in my city, which results in many American visitors. A man comes into our dollar store with his three children and they all get drinks and chocolate bars.

Me: “Your total is $5.10.”

Customer: “Visa.”

Me: “I’m sorry, sir, but we do not accept Visa, just cash or debit.”

The customer says nothing; he just opens his wallet and shows me his American money.

Me: “We can accept American bills.”

He pulls out six American ones and hands them to me and then stops, pulls one of the bills out, and pulls out a Philadelphia cream cheese packet.

Customer: “Can I pay you with this?”

Me: “I’m sorry?”

Customer: “Instead of the ten cents, can I pay you with this? It’s worth ten cents. I really don’t want the change.”

Me: “No, I’m sorry. I can only accept currency.”

Customer: “D***. You Canadians sure are hard bargainers!”

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