Minimum Balance For Maximum Charge

, , , , | Working | September 23, 2017

I used to work at a bank as a teller, then in their main offices. During this time I did not do my personal banking with them. While I was working there, they started an initiative to get all the employees to move their accounts from their old banks to them. As a reward, they would “be able to expedite the processing of paychecks,” so we would get paid a whopping one day earlier.

The only problem was, this same bank severely underpaid its staff and, because this particular bank was made for higher-end customers, the employees would never be able to meet the minimum-balance requirements. Sadly, not every employee saw through this obvious trap, and they were hit with a lot of minimum balance charges.

This was only one of many ways in which this particular business tried to screw over its own employees.

Remember, if you work for a larger company, always take what they tell you with a grain of salt. Their priority is money, nothing else.

Provide Assurance Before Insurance

, , , , , | Working | September 22, 2017

It was near month end when a lot of car insurances were coming due. Near closing time, a young man came in with that tell-tale look of desperation and panic that just told us something was up.

He came to the counter and I was to serve him. He blurted out, “My insurance is due tonight, and I don’t have the right paperwork, and I don’t get paid until tomorrow, and I think I may owe money for some fines, and I don’t know what to do!!”

I calmly took his papers, looked at them and then to him, and said “Okay, first thing we do is PANIC!” I took a beat, held eye contact, then said, “Okay, good. Nailed it. Now we just need to figure out how to make this work for you.”

I don’t think he exhaled the whole time.

Doesn’t Understand How Money Works

, , , , , | Right | September 21, 2017

(I’m working the third shift. The phone rings and my coworker answers it. As I’m stocking items, my coworker waves me over to the counter and hands me the phone.)

Me: *thinking it is a family member* “Hello?”

Guest: “Hello?”

Me: “This is the gift shop. How can I help you?”

Guest: “Yes, I’m waiting in line to get food right now, but we were just in there about two hours ago. I had a comp from the Player’s Club I wanted to use, and then pay the difference off with my card, but when I checked my bank account, my card had been charged the full amount.”

Me: “Oh, I’m sorry to hear that! Are you still here? If so, you can come back and I can fix that up for you.”

Guest: “No, that won’t be possible. I’m about an hour away now. I’m in line for a buffet, but I don’t even know if we have enough to even get something to eat now.”

Me: *not sure what she wants me to do* “So, what are you asking for, ma’am?”

Guest: “Can I get a refund?”

Me: “Not without the card physically in my hands, ma’am. I can take your comp back to the Player’s Club so it won’t go to waste if you’d like?”

Guest: “That won’t help my bank account!”

Me: “No, but it’s still worth over $20 in points, and I’d hate for you to be out of those points.”

Guest: “Is there anyone else there I can talk to?”

Me: “I’m sorry. It’s just me and my coworker. If you don’t mind, I could consult with my managers to see if we can fix something for you?”

Guest: “Please do! We’re in line and I’m still on the phone with my bank trying to fix things.”

Me: “All right, and again, I’m sorry. I’ll call you back soon.” *we both hang up and I go to call my manager*

Coworker: *interrupts me from calling* “Hold on; let me tell you what happened. This lady had a big family, and they just started piling stuff on the counter. They didn’t tell me they had a comp and I rung up the sale and cashed them out, okay? After they left, I found their comp folded up on the edge of the counter!”

Me: “Let me call [Manager] first and see what she says.”

(I call and she confirms what I already suspected; I can’t do a refund without the card physically present. But then, she caves in and says she will let me do the transaction over the phone, which is against policy. Of course, it will take a few business days for the money to go back into the guest’s account, so it won’t help her immediately, but she will definitely be getting the money back. I call the woman back.)

Me: “I spoke with my manager, and she said if you feel comfortable giving me your card number, I can redo the transaction over the phone, correcting it for you.”

Guest: “Oh, well, my bank is taking care of it for me.”

Me: *confused* “Your bank is taking care of it?”

Guest: “I think so.”

Me: “So, you’re sure your bank will reimburse you this money?”

Guest: “Yes.”

Me: “So, you don’t want the refund?”

Guest: “No. Well, the bank is taking care of it. I mean, I could still give you my number I guess, but everything should be fine now.”

Me: “If you say so, ma’am. I’m glad we could settle things for you.”

Guest: “Thank you!” *hangs up*

(I immediately run the forgotten comp slip back to the Player’s Club to be deposited back into the guest’s account, then jump back on the phone with my boss, relaying everything the guest told me.)

Manager: “…she what?!”

Me: “Yeah, she kept saying her bank was going to fix it. But the only way I could think of the bank fixing it is…”

Manager: “She’s trying to dispute the charge! Do you still have her number?”

Me: “Yep, right here.”

Manager: “Save it; I’ll call her in the morning.”

Me: “Careful, she’s f***ing nuts.”

Manager: “She must be!”

Me: *looks to my coworker* “She doesn’t want the refund, but she calls complaining she needs the refund that can’t help her out today anyway, gambles away her money, and says her family doesn’t have nearly enough to eat on.”

Coworker: “Then why the hell did they come to the casino in the first place?!”

Pray They Have The Ability To Change

, , , , , , | Working | September 21, 2017

(I am a supervisor. My employee at the attraction booth is relatively new, but by 2 pm, I’ve been called to assist him six times, once every 30 minutes or so. I end up going to his registrar to troubleshoot a nearby computer and observe the following:)

Guest: “Oh, my change is $0.85? Can I give you a quarter and you give me $0.10 back?”

Employee: “Uh…” *looks to me for assistance*

Me: “Yeah, go ahead, [Employee]; just give them a dime back.”

(He processes the change and opens his drawer. He deposits the quarter, but then stops.)

Customer: *catching on that he is rather slow on the draw* “I just need a dime, dear.”

(Because of regulations, I can’t reach into his change drawer, so I can only give him verbal directions.)

Me: “It’s all right; she just needs a dime.”

(His hand hovers over the coin slots; he looks extremely confused.)

Customer: “Just a dime.”

(He hesitantly reaches for the nickles.)

Me: “No, a dime.”

(He moves his hand down into the pile of five cent pieces, then looks to me for assurance.)

Me: “Not a nickel, a dime.”

(He picks up a nickel, and shows it to me.)

Me: “That’s a nickel; you need a dime.”

(He hands the nickel to the customer, who is trying her best to hold in laughter.)

Me: “Okay, fine; just give her another nickel.”

(He reaches for the dimes this time.)

Me: “No, see she needs another nickel like the one you gave her.”

(He picks up a dime and hands it to her.)

Guest: *stifling laughter* “And I owe you this dear.” *she hands him back his nickel*

Employee: *with the greatest look of confusion upon his face* “Uh, all right, I guess…”

(The guest leaves and [Employee] looks at me.)

Employee: “Hey, [My Name], do you think I’ll be off in my drawer? She gave me her change back.”

(Later that day I went to my manager and told her to either retrain him or never give him another register shift. He was nearly $40 off that day.)

The Card Reader Is Antique

, , , , | Working | September 21, 2017

(I’m visiting my sister in Idaho, and she takes me to what’s essentially an antiques flea market – a long building crammed with rows and rows of assorted antiques, separated into booths. It looks like a very established place [and I know my sister has been going there for years], but when I go up to the checkout with a $3 trinket, this happens:)

Me: “Just this, please.”

Cashier: “Okay. And how will you be paying?”

Me: “Debit.” *I get out my debit card, and the cashier’s eyes go wide*

Cashier: “Oh, please don’t. You don’t have cash? Or a check?” *she hesitantly pulls out a tiny, outdated-looking card-reader, not quite bringing it out, like she’s praying I’ll change my mind*

Me: “Uh… I have a $50 that I haven’t been able to break yet. I don’t want to clear out your register.”

Cashier: *lighting up and throwing the card-reader back under the counter* “Cash is great! Please just break your $50. That’ll be best.”

Me: “Okay. That’s fine with me.”

Cashier: *counts out my change* “Would you like a receipt?”

Me: “No, that’s all right.”

Cashier: “Oh, it’s already printing. Here you go!”

(She hands me the receipt, which is a full 8.5 x 11 sheet of printer paper, with my tiny $3 purchase filling one line at the very top.)

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