Loan Me A Bone Here

, , , , , , , | Working | February 13, 2018

(I have gone online to set up a payment plan for my student loans, only to find out they want a minimum payment of $400 a month. Since this is well out of my price range, I decide to call them directly.)

Me: “Yeah, I went online to set up the payment plan, but $400 a month isn’t going to work for me. We are a single-income family, with two children. Is there any way I can pay less?”

Customer Service: “I completely understand. Let me see what I can do for you.”

(They put me on hold for a couple of minutes.)

Customer Service: “Okay, here’s what we can do. If you can send us a one-time payment for $20,000, we’ll consider your entire balance paid off.”

Me: “Yeah, that’s not going to happen.”

(He ended up giving me the phone number of a different department where they could work with me regarding my payment. But I just couldn’t figure out the logic of, “She can’t afford $400 a month, so obviously she must be able to pay us $20,000.”)

You’re About To Get Sides-Eye

, , , , , | Right | February 12, 2018

(I’m cleaning up around the cashier station while the following transaction takes place with my coworker. Our premium sides — baked potatoes, loaded baked potatoes, side salads, and mac and cheese — are either 29 or 99 cents extra. A customer orders a meal that comes with two sides.)

Coworker: “Your sides, ma’am?”

Customer: “I’ll have green beans and a baked potato.”

Coworker: “The baked potato will be 29 cents extra; is that okay?”

Customer: “Since when?! I always come here, and I’m always allowed to switch out the fries with a baked potato, because I don’t want fries!”

Coworker: “Since forever, ma’am. You’re allowed to choose any two sides you want, but our premium sides have always been 29 cents extra.”

Customer: “This is ridiculous, because whenever I come here I always get a baked potato in place of fries, and they never charge me for it! Get me your manager, now!”

(My coworker calls our manager to come up. Keep in mind that whenever someone asks for a premium side and it is rung up, it automatically charges 29 cents to the bill.)

Manager: “Hello, ma’am. What seems to be the problem?”

Customer: “Your employee is trying to charge me for something I have never paid for. I always get a baked potato in place of fries and have never been charged for it. This must be new or something.”

Manager: “Ma’am, we have always charged extra for premium sides. That is nothing new.”

Customer: “Well, I’ve been coming here for 15 years, and I can assure you I’ve never paid extra for anything.”

Manager: “I’ve been working here for a little over a year now, and we’ve charged extra for those sides since before I was even here.”

Customer: “I want the number to corporate to complain, because this is ridiculous. I’m never coming here again, because you’re trying to cheat me out of my money.”

Manager: “Of course. Go ahead. I’ll write it down for you.”

(My manager writes it down and hands it to the customer, who then proceeds to call corporate right there at the counter. On her way out, she stops by me while I’m sweeping.)

Customer: “You! You took my order before, and you never charged me extra for it.”

(She finally walked out, and my manager asked what she said to me. I told her and went back to working. The customer was on the phone in her car for 30 minutes after she walked out. Just sitting in the parking lot. Who gets mad over 29 cents?)

Doesn’t Have Hundred-Percent Comprehension

, , , , , | Right | February 2, 2018

(I have just started my shift and I only have $100 in my till, as per policy.)

Customer: “I would like change for a hundred.”

Me: “I’m sorry, but I don’t have enough change at this time.”

Customer: “Then I would like an iced coffee with cream and sugar, please.”

Me: “Okay, the total will be [less than a five].”

Customer: “Well, here is my hundred.”

Me: “I’m sorry. I don’t have change for a hundred.”

(He continued to stand there staring blankly at me for a few minutes, holding up the next customers I was trying to serve, before walking out in a huff.)

In A Rush To Make A Fool Of Himself

, , , , | Friendly | February 1, 2018

(I am standing in line at a fast food place that recently started taking contactless payment. My student card, thanks to my university’s contacts, is able to make such payments, so I usually have it on me. Suddenly, a well-dressed man cuts in front of me just before I can make my order at the cashier. Being a quiet person, I simply wave off the cashier who wants to serve me first instead of the man. There is no one else behind me, because it is after the lunch rush. The man, without an apology, rattles off his order and makes sure to mention that he is “in a rush.” Yet, when it comes time to pay, he discovers that he does not have enough paper and metal currency to pay for his meal upgrades. Irritated and mildly ashamed, he steps to the waiting line next to him. I step up to the cashier.)

Me: “Afternoon! I would like set six, no upsize.”

Cashier: “That will be $7.99, miss.”

Me: *holds up student card*

(To the man’s surprise, I only had to pay with a tap of my card, and quickly joined him. He kept his head down as I waited patiently behind him, noticing how the cashier had a big smile and was trying to hide her amusement. The man’s order came, and he quickly rushed out of the restaurant, forgetting his fries and sauces. Since he didn’t come back by the time my order arrived, the cashier placed my order on his tray, with a meal coupon tucked under my burger. Hope he reached his work on time.)

No Penny Is Worth These Thoughts

, , , , , | Right | January 31, 2018

(In Canada we recently got rid of the penny. We round up or down for cash transactions. A customer comes up and orders a medium coffee refill and a muffin.)

Me: *$2.86 shows up on screen* “That’ll be $2.85.”

Customer: “It’s normally $2.75.”

Me: “You asked for a medium refill, correct?”

Customer: “Yes, it’s $2.75.”

Me: “Well, on my till it’s coming up as $2.85, and as far as I’m aware, that’s the price it’s always been.”

Customer: “I ALWAYS PAY $2.75!”

(Not wanting to argue, I charge her for a small refill, thus making her total $2.76.)

Me: “That’ll be $2.75.”

Customer: “IT’S NORMALLY $2.75!”

Me: “Yes.”


Me: *stunned silence*

Customer: “FINE!” *throws cash at me and runs away*

Me: *to my coworker* “Did that lady just get angry over a penny she wasn’t even being charged for?”

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