How To Deal With People Who Want Deals

, , , , | Right | May 29, 2017

(I work at the jewelry counter. A man approaches with an ad.)

Customer: *points at some opal jewelry in the ad* “Where are these?”

Me: *walks him over* “They are right here. It looks like we only have the ring and earrings. The necklace has been sold. We do have a similar, slightly cheaper opal with necklace and earrings though right here.”

Customer: *points to the ones in the ad again* “Where are these ones?”

Me: “Right here, sir.”

Customer: “And how much would they be for both pieces?”

Me: “It would be $210 plus tax for the both of them?”

Customer: “Okay, make me a deal.”

Me: “Um… it’s $210 plus tax.”

Customer: “No, I mean, what can you do for me? I want a deal.”

Me: “I’m sorry, sir. They’re already 60% off. They are $210 plus tax.”

Customer: “Call over a manager. I want you to make me a deal. You say $200 even and I’ll take both.”

Me: “I’m sorry, sir, but the price is firm. There are no more discounts.”

Customer: “Make it $200 even and you got a deal. [Company] needs to empower its employees to make deals.”

Me: “I’m sorry. The price is firm. I don’t know any retail environment that we can negotiate. I’ve worked retail for six years now.”

Customer: “Well, I’ve been doing this for 50 years.”

Me: “I’m sorry, sir. The price is $210 plus tax.”

Customer: “Ok, I’ll take the earrings. You just lost a sale.”

(I rang him up and he left. I’m really curious what stores he goes to that he can get away with that. If it was marked wrong or there was any good reason he should get a discount, I could have easily adjusted for him. It may have only been a small difference, but it’s the principal. You’re already getting a good deal. Take it and be happy. No need to be difficult and demand more than anyone else.)

Eliminate The Checking Process

, , | NY, USA | Working | April 9, 2017

Back in the 1970s, I remember reading a catalog from an electronics company. On the last page, next to the order form, they had this note:

“Make ordering easy! Just send us a signed check made out to us. Don’t fill in the amount. Let us add it all up, including shipping, and calculate the total, then we’ll write it on your check for you.”

My thought was, “yeah, it will also eliminate that unsightly balance in my checking account.”

The Devil’s Discount

, , | IN, USA | Right | March 16, 2017

The store I work at does electronic coupons tied to people’s membership cards. I have a couple come through to buy a bunch of stuff. The total is $66.60. They aren’t really happy with that so they decide to buy a fountain drink for $0.90. No problem; scan it, and total again.

They have a coupon for a free drink. Total is still $66.60.

Thankfully they were ultimately amused rather than angry.

Not Allergic To Kindness

, , | MN, USA | Hopeless | March 8, 2017

I’m having an allergic reaction that the day after this throws me in the hospital. I’m already having a horrible week. My tire on my car was ice picked, and I don’t have the money to fix it/get a new one. I have one dollar to my name, and I go to the store to get knockoff Benadryl to slow down my reaction. When I get there, to my dismay, the medicine has gone up to $1.87. I literally only have a dollar to my name.

I started crying, and a worker walked by. She asked what was wrong, and I told her everything. She pulled out five dollars and grabbed a box of regular Benadryl. She handed them to me and told me that while life can be awful, it does get better. Two weeks later, I’m better. To the woman that helped me when I was down, thank you. You’re amazing.

A Typ000

, , | NJ, USA | Working | February 21, 2017

I work as a check processor for a bank. My job is to look at a picture of a check that someone has taken for mobile deposit, and input the amount to make sure it is correct. You have to input the amount without a decimal, so a $200.00 check is input as 20000. This is all I do, all day, and I am pressured all the time to go faster and faster.

The president of the bank, who usually stays up on the “executive floor,” will sometimes grace us with his presence and pretend to talk to us. He always calls you “buddy” or “friend,” before asking how your day is and immediately walking away while you answer.

One day, I miss-type a check for $200,000.00 and type 20,000,000.00. Luckily the client called and let us know he suddenly had all this money, and the president came down angrily yelling for “Dale” – not my name. Upon hearing that we didn’t have a Dale he just looked at us all and said, “Don’t let it happen again.” I’ve never been so happy to have a boss not even think enough of me to remember my name…

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