Need To Make Change… To The Cashier Staff

, , , , , | Working | January 27, 2019

(I am working late night overtime for inventory preparation after the store where I work closes. I volunteer to go on a food run to a nearby family-owned and -staffed burger restaurant that recently opened. None of the three of us working has been there but we’ve heard from others that their food is really good. The lobby has closed for the day but the drive-thru is still open, so I drive up to the order board and speaker. There are no other cars in the line, and no others pull into the drive-thru while I am there, so it is not busy.)

Cashier: “Please order when you’re ready.”

Me: “I have three orders that will be paid separately, please.”

Cashier: “But you are only one car.”

Me: “I’m ordering for three people, and each of us will be paying separately.”

Cashier: “I can’t do that! You’ll need to put it all on one order!”

Me: “So, can you put it in as if there are people ordering in three cars, like I was driving through three separate times?”

Cashier: “Oh, I guess I can do that.”

(I place the orders without incident and am given the totals for each, then pull forward to the window as instructed.)

Cashier: “Okay, the first order is [total].”

Me: *handing the cashier $20* “Okay, here’s the money for that order.”

(The cashier takes the money, puts in the till but doesn’t give me any change.)

Cashier: “Now, the second order is [total].”

Me: “You didn’t give me the change for the first order.”

Cashier: “Oh, I am going to pay for the second order with that.”

Me: “No, I have separate money for the second and third orders. I’ll need the change for the first, and the receipt, please.”

Cashier: “You said there were three of you, but I count only one person in the car. One. Only you. You gave me more than enough money to cover the second. I’m using that money, and I didn’t print a receipt. Okay, the second order is paid for. Now, for the third order, I’ll need you to pay some more. The total is [total], and the remaining amount is only [amount].”

Me: “Wait! I asked to pay each of these orders separately; I am buying food for myself and two other people, who are at my work waiting for their food! Please give me back the change for the first and I’ll give you money for the second. Then I’ll take care of the third order.”

Cashier: “But you already gave me too much money for the first order, and I’ve already used money from that for the second order. Now you only owe [amount] more.”

Me: *giving up, just trying to get the food to get back to work* “Okay, fine.” *hands her another $20.00*

Cashier: “Don’t you have anything smaller?”

Me: “I’ll need to make change for the other two people. Please just give me the change and the food.”

Cashier: “Fine, but you don’t have to be so snippy about it!”

(I jotted down the totals for each order on a napkin so we could figure out the change when I got back to the store, took the change and the food — which I carefully checked for accuracy — and left. It would probably HAVE been easier to have actually driven through and ordered three separate times. The food was really good, and the cashier was good with her math skills, because the final change was spot on, but not so much her understanding of “three separate orders.” The next week the restaurant was advertising to hire a cashier to work the late shift.)

Sick Over A Dollar

, , , , , | Right | January 27, 2019

(At our pharmacy, a particular woman has called in three times this week, asking about her prescription prices and wanting to switch stores, calling us terrible, saying we hate her because we overprice her meds, etc. I had the luck to deal with each phone call. Near closing time, I recognize her voice as I’m checking her out.)

Customer: “Why is my prescription $10? Last time it was $9.”

Me: “It looks like the type of discount card you have says you can only use it six times for this particular medication before it runs out.” *I point out where it’s written on the computer screen, even though I already told her this earlier when she called*

Customer: “Well… well, your $4 list says this should only be $4 for a month’s supply!”

Me: “If you look here, our state has a minimum price on this medication that we can’t go under. Without insurance, we have to charge $10.”

Customer: “You’re a bunch of liars. That’s false advertising. That doesn’t make sense.”

Me: “I’m sorry, I thought we had already talked about this over the phone. That’s something our store can’t change; it’s a state requirement.”

Customer: “You mean I could go to Jersey and get it cheaper?”

Me: “New Jersey’s not on the list, so it’s possible. I know you’ve switched a few of your prescriptions to other stores—“

Customer: “You guys are all snakes. This is ridiculous. It shouldn’t be $10.”

Me: “If you like, I can put the prescription back and you can try to get it filled somewhere else.”

Customer: “NO! I will DIE without my medication TONIGHT.” *this was not a drug that would harm you, even if you stopped taking it for over a week* “I need this NOW. Just give me it.”

Me: *quietly hands her the bag after she’s done throwing her change down on the counter at me*

Customer: “I hope you’re happy. I hope you know you’re scamming me and getting away with it. I could’ve needed that extra dollar. Karma will get you and you’re going to go to Hell.”

(The kicker is she called the next day and complained about me being a b**** and saying I was trying to withhold her medication. The lead pharmacist was on that night, and knew she was the irrational one.)

Gluten And Intelligence Free

, , , , | Right | January 27, 2019

(We sell mostly artistic chocolates, ice creams, and some French pastries. Our most successful of the last ones are the macarons; those are made of almond paste and for commercial reasons are said to be without any gluten (“gluten free”). A man in his forties enters the shop orders eight of them.)

Me: “So, everything is 17.95.”

Customer: “What?! Why should I pay?!”

Me: “Well, sir, this is how it’s supposed to work. Our product costs 17.95 for eight; I can’t do otherwise.”

Customer: “But it was written it will be free!”

Me: “Where did you see that?”

Customer: “Here! Just look, it’s on the wall.”

(I look and realize the man is talking about the large sign where it is printed “Gluten Free.”)

Me: “Uh, no, sir. These are called macarons, not ‘glutens.’”

Customer: *leaves without buying anything*

When It Comes To Stupid Decisions They Score A Ten

, , , , , | Right | January 26, 2019

(I was behind the register in the women’s clothing area of a department store. A woman walks up holding a blouse and, with an attitude, says:)

Customer: “This was on a rack with a sign that says it is 40% off. Is it 40% off?”

Me: “Let me see.”

(I take the blouse from her and scan the barcode on the tag.)

Me: *expecting her to be glad to hear the good news* “It says it’s 50% off.”

Customer: *annoyed* “But the sign says it’s 40% off.”

Me: “Well, the computer says it’s 50% off.”

(The customer throws the blouse on the counter next to the cash register, says angrily:)

Customer: “Well, I don’t want it, then!” *storms off*

Staring Can Be Caring

, , , , , , | Hopeless | January 25, 2019

Today I went to buy groceries at a health food store. Life has been difficult lately. There was fraud on my bank account and because of that, I was $200 overdrawn. I had been looking for work for a few months now; I had to leave my last job because management stole my tips and did not pay overtime.

So, here I was, with a $20 bill that was borrowed from a kind friend, trying to buy enough groceries for the week. As I explained to the cashier that I might not have enough for [item], I noticed a man in line at another register staring at me with a smile on his face. I am certain that I did not know him.

I was thankfully able to afford [item], but I did have to skip some purchases due to my limited budget. The strange man kept smiling at me and staring. I made the sign of the cross and say a quick prayer.

After paying, I sat down at one of the tables to drink a tea I had bought. The strange man approached me and I was a bit scared. He then handed me a ten dollar bill and said, “I hope this can help you.” I managed to thank him before he walked away. I also said, “I misunderstood your intentions towards me.”

And yes, I went back through the store to pick up a few additional items!

God bless you, Staring Stranger. I hope to one day pay for someone’s groceries as you have done for me.

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