Waiting For Them To Have A Half-Price Sale

, , , , , | | Right | May 10, 2019

I went into our local dollar store to get a few things. As I was browsing their gift wrap, a well-dressed man and woman walked past me. She was pushing a shopping cart loaded with stuff. She also wasn’t happy. She would stop to look at items, pick them up, turn them all over, and put them back down

And every time she did, she would look at the man with her and snap loudly at him, “Don’t they have anything cheaper?”

Poor man just looked embarrassed and ready to get out of there.

Really, lady? You’re in the dollar store. Everything is $1. How much cheaper do you want things to be?

The Morality Of Refunds

, , , , | Right | April 24, 2019

I’m the manager of a pet shop. This bloke comes in. Apparently, he’s a regular who buys lots of cat supplies — litter and food and toys and so on — and today he buys one of those self-assembly recreational climbing frames for cats sometime during the day. He brings it back sometime later and says it’s faulty, because some of the holes that should be in one of the platforms haven’t been drilled so he can’t thread the bolts through to secure the posts, or whatever.

The person on duty says to him to get another one off the shelf that he can swap with this one. But that was the only one, so he can’t replace it.

“Not to worry,” he says, “I’ll just pop up to the other branch.” This other branch is a few miles on the other side of town, and they’re bigger than our branch, so they’re more likely to have the same model in stock. And he leaves, gets in his car, and off he goes, leaving the old model with us.

He was quite right, by the way; we inspected it. He’s packed everything up in the box exactly as it came; just the bags holding the screws and things have been opened. He’s obviously got everything out and got so far putting it together, and then he’s taken it apart again and packed it up; we can tell by the scuff marks. And yes, there are holes missing in one of the platforms.

But he hasn’t got his money back at this time. He never even asked for it, just breezily left the thing here, happy as you like, and just went off.

Anyway, just as we’re about to close, we get a call from a woman who turns out to be his wife, asking if her husband can come round to get his money back. Seems he did go up to the other branch and got another climbing frame, same kind, and paid for it all over again.

He comes in the next day and says his wife tells him he may be able to get some of the money back for the one he brought back. But he can’t believe he can get all his money back. He seems to think it’s a point of morality, because he says he damaged the thing when he tried to put it up, and because he ripped open the bags, and because of the scuff-marks where he part-assembled it, it’s no longer as new, so he never dreamed he’d be able to get a refund for it. He gets quite upset about it, and at one stage he seems almost in tears at the thought that he may be causing the store to lose money, and surely it can’t be right that he should be able to sell something back to the store that he’s damaged, and it’s no longer worth as much as what he paid for it.

It takes me a good five minutes to explain to him how things work. In the end I have to say to him: look, I’m the manager of the store, and I have discretion in these matters, and I say to him, because you’re a regular customer, and because I value your custom, I’m going to do you a big favour, and I’m going to give you all your money back that you spent on this thing. He’s still not happy, but I manage to process the refund back onto his debit card, so at last, I can get the books to balance properly that week.

It’s A Karma Lottery

, , , , , , , | Right | April 23, 2019

A woman came in and asked for a $2 lottery ticket. Without thinking, I printed one that included a bonus lottery for an extra dollar bringing the cost to $3. I realized I made a mistake and asked her if she would still like to buy the ticket. She launched into a tirade about my incompetence, today’s society, lazy youth, etc., and stormed out of the store. A man standing behind her said, “I’ll take that,” put down $3, and walked out.

A few days later, that man walked into the store, checked his ticket, and found out that he’d won $250. That same day, the disgruntled woman came into the store, checked her ticket, saw that she’d won $10, and proceeded to tell me that I almost cost her $10 and that I should make more of an effort to listen and use my brain.

I just nodded and smiled.

Making That Mistake Ten-Fold

, , , , , , | Working | April 23, 2019

(On my way home from my usual late shift, I stop at a drive-thru to get something to eat before bed. Since not much is open, I end up at a chain known for a wide variety of options and late-night drive-thru. After ordering, my total comes up as $9.36, so I hand the young cashier a $20 bill and 36 cents in change. She hits a button on the register, looks confused, and then hands me back the 36 cents.)

Cashier: “I’m sorry, I hit the button for $20 and I don’t know how to fix it.”

(Since I know that these registers often have a button that saves time by inputting $20 and then confirming everything, I realize this is an easy mistake to make and keep my grumbling silent. I know that an easy fix for this is simply to give me back $11 without changing anything on the register itself, but some people don’t understand how the till accounting works and stick to the numbers on the screen religiously. It’ll leave me with a lot more change in my pocket when I’d rather have a $1 bill, but this isn’t the end of the world, so I let it slide. She then takes a bit longer than normal to count out all the change, and then hands me back 64 cents and two $10 bills. I look at the bills in bafflement for a minute before handing one of them back to her.)

Me: “Um… You gave me too much. Put this back in the drawer.”

(She then spent the next minute trying to figure out how to open the drawer to return the bill. My food was finished and I drove off before she figured it out. Thinking back on it, I regret not asking for the manager and explaining the situation to them. I didn’t want to get her in trouble, but she obviously needed more training or supervision, and I’m not sure how many other customers would’ve returned the bonus $10 she paid me.)

I’ll Call You Daddy For Twenty Bucks

, , , , , | Right | April 23, 2019

(I’m driving for Uber, taking a rider to a concert. He’s texting as I drive.)

Customer: “Hey, [My Name], we’re friends now, okay? I’m telling everyone that a friend is giving me a ride.”

Me: *playing along* “Okay, ‘friend,’ can I borrow twenty bucks?”

Customer: “If I give you money, you’re one of my kids.”

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