Leaving An Expensive Paper Trail

, , , , , , | Learning | October 1, 2018

Like many people, I do not look back on my high school years fondly, and have wanted nothing to do with that place since graduating. One day, I get a letter from them in the mail. I figure it’s a donation request, and I have no intention of ever donating to them, but I decide to read it anyway.

Sure enough, the letter is a proclamation that donations are needed now more than ever. This isn’t surprising, since I have heard that the school has been all but bankrupt for the past few years and is in danger of closing. What is surprising, though, is something that I realize after I’m done reading. The letter — which cites rising costs of educational materials as a major reason for their needing donations — is two pages long, and printed single-sided on two sheets of paper.

I chuckle at the irony, and then throw the letter in the trash.

Loony Over A Toonie, Part 6

, , , , | Right | October 1, 2018

(I live in Canada. I have just finished ringing in a customer and am returning her change. Among the coins is a “toonie,” a Canadian $2 coin.)

Me: “There you go, ma’am. Enjoy the rest of your day!”

Customer: *holding up toonie* “Um, what is this?”

Me: “That’s a two dollar coin, ma’am.”

Customer: “But what am I supposed to do with it?”

Me: “Well, it’s legal tender in all of Canada. So, er, buy stuff with it?”

(The customer is now visibly agitated.)

Customer: “Well, I’m leaving tomorrow!”

Me: *becomes forcefully polite* “Oh, how are you getting home? By airplane?”

Customer: “Yes!”

Me: “Well, then, you can buy yourself a coffee at the airport! Have a nice day!”

(We frequently get customers who are confused by Canadian currency. They either demand to be given American change, or assume the currency is actually some sort of token that’s only valid on the boardwalk.)

Related:
Loonie Over A Toonie, Part 5
Loonie Over A Toonie, Part 4
Loonie Over A Toonie, Part 3

Short-Changed By Mismanagement

, , , , , | Working | September 26, 2018

(I am a bright-eyed new cashier at 18, working at a large supermarket for the summer before my first year of college. After a few days of training, I am released to my own register. My manager comes over to tell me to turn off my light and go to break after the line is gone, so I do. As I am leaving my register, a man comes up.)

Customer: “Hey! You! You open?”

Me: “Oh, I’m sorry, sir. I’m actually going on break.”

Customer: “I only have a few things. Please? I’m in a hurry.”

(He puts his items on my register.)

Me: *not wanting a customer complaint* “Uh. Well. My manager told me to go to break.”

Customer: “Five minutes. That’s all it’s going to take.”

Me: “Okay” *rings him out* “Your total is $19.”

Customer: “All I have is a $50.”

Me: “Okay.”

(I hold the money up to the light, then use the counterfeit pen.)

Customer: “You think I have fake money?”

Me: “We’re supposed to check all bills $20 and larger.”

Customer: “I’ve never seen anyone do that.”

Me: “Well, they should be. But you pass! Your change is $31.”

(My manager approaches.)

Manager #1: “[My Name]! You were supposed to go on break.”

Me: “Oh, I know. This gentleman just—”

Customer: “She shorted me!”

(We both turn to look at him, now red in the face.)

Me: “What? No, I just counted your change back: $31 out of $50.”

Customer: “You’re calling me a liar?”

Me: “No! I just… I counted it… I…” *flustered sputtering*

Customer: “I only see $11. You owe me $20!”

Me: “I just counted it out to you. Did it drop on the floor?”

Manager #1: “[My Name], you need to be more careful with your change!”

(My manager then opens my drawer and hands the man $20.)

Manager #1: “Now, go on your break!”

(The next day I come to work and another manager calls me into the office.)

Manager #2: “[My Name], was yesterday your first day on the register?”

Me: “Um, well, by myself, yes.”

Manager #2: “You know we count drawers each night, right?”

Me: “Yes.” *I can feel my face growing hot* “Why?”

Manager #2: “Last night your drawer came up $20 short. That’s a write-up.”

Me: “It wasn’t my fault.”

Manager #2: “How’s that?”

(I tell him the story, complete with counting back the man’s change and the other manager just opening the drawer and giving him the money without question.)

Manager #2: “So, [Manager #1] just handed over the money?”

Me: “Yes.”

Manager #2: “She should have counted the drawer right then and there.”

Me: “Well, I didn’t want to argue. I was trying to go on break. She was already coming back to tell me to go again, and I—”

Manager #2: “Okay, calm down. I’m going to hold on to this write-up. I’ll talk to [Manager #1] and check the tapes. If what you’re saying is true, I’ll shred this write-up and we’ll pretend this whole thing never happened. But if you’re lying, you might be terminated for false accusations and theft. Do you understand?”

Me: “Yes, sir.”

(I left the office, shaking. I never heard anything else about the incident, so I can only assume someone saw I was telling the truth. The first manager was very cold to me for the next few months until she was transferred to another department. That incident was years ago and I was very unprepared to handle it, but it did teach me an important life lesson!)


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Taken Aback By Going Back To You

, , , , , | Right | September 21, 2018

(I am at the tills and a customer approaches me with an item she wants to bring back. She also has a basket full of shopping.)

Me: “Okay, I have returned your item, so that’ll be £16.99 going back to you. Would you like me to put your shopping through the same transaction?”

Customer: “Yes, please!”

(I scan her shopping through.)

Customer: “And is that at zero now?”

Me: “No, there’s still £5.96 going back to you.”

Customer: “Okay. Let me go and find something else.”

(She leaves the till — bear in mind there is a queue building — and rushes to grab something from an aisle. A minute or so later she returns with a few items. I scan them through.)

Me: “That’s still £2.56 going back to you.”

Customer: “Really? I’ll find something else I might need.”

(Again she rushes off. She takes a little longer this time, and comes back with things from the very back of the shop.)

Customer: “Okay. What is it now?”

Me: “It’s 10p going back to you.”

Customer: “Ugh. What is there around here for 10p?”

Me: *with a deadpan expression* “Two carrier bags?”

(She actually bought the carrier bags so she didn’t have any money to go back to her. I have absolutely no idea why it was so important for the balance to level out at £0.00. Luckily I had patient customers who were as baffled and amused as I was!)

They Got The Drop On You

, , , , , | Right | September 20, 2018

(I am checking out a customer. I hand him a dollar in change and then lightly drop coins into his hand.)

Customer: *gives me a look* “You could have just handed me my change like I handed you the money, instead of just dropping it into my hand.”

(I think to myself… I did hand you the money, but it’s impossible to place a bunch of coins directly into your hand unless you want me to count them out one by one.)

Me: “I’m sorry; I meant no disrespect.”

Customer: “Yeah, you’re sorry, but you still did it, huh?*turns to his friend and my coworker* “Did you just see how she handed me my money? So disrespectful! I can’t believe how rude.”

(The man leaves.)

Coworker: *giggles* “Jeez. I saw the way you handed it to him; it was completely normal, and he just acted like you just kicked his puppy.”

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