Throwing Change Brings About Change

, , , , , | Right | August 8, 2017

(I work morning shifts at a very popular fast food restaurant. As usual, our drive-thru is pretty backed up, and it takes a couple minutes for cars to reach the first window. This exchange happens during our rush, at about eight am.)

Me: “Ok, so your total will be [amount].”

Driver: “Well, here you go.” *hands me three handfuls of change* “You have your work cut out for you!”

Me: “No worries!”

(I start counting the change. He tries to pull forward.)

Me: “Excuse me, but I have to keep you here until I finish counting, to make sure that it’s all here.”

Driver: *condescendingly* “Good luck stopping me.”

(He tries to “poke fun” by pretending to start pulling forward. This happens so often, I don’t even react, because the minute they pull away I can radio the front and tell them not to give him his food until I’m done.)

Me: “So, it looks like you’re actually missing a dollar.”

Driver: “Are you sure?”

Me: “Yes.” *I then make a point of counting his payment again, out loud, showing that he’s a dollar short*

(He mutters a bit and digs around again, with some help from his passenger.)

Driver: “Here. Here’s your f****** money!”

(He then proceeds to throw about $1.16 at me, all in change. Most of it hits m in my face, shoulder, and chest. Luckily I am wearing glasses, so none hits me in the eyes. As it falls to the ground around me, he speeds to the next window.)

Me: “…and you have a nice day, sir.”

(Luckily, a coworker was there and saw the whole thing, so she went and told my manager. My manager parked him, saying that they were waiting on his food. She came out to his car five minutes later with his total payment refunded onto a gift card, and told him that he wouldn’t be getting his food there that day, or ever again.)

This Is A Bad Sign(ature)

, , , | Right | August 6, 2017

(I’m taking the payment for a reservation a customer just made.)

Me: “Okay, I just need to get that three-digit code on the back of your credit card.”

Customer: “Where is that?”

Me: “There should be two sets of numbers after your signature. I need the second set of digits.”

Customer: “I didn’t sign my card. Where would it be, then?”

Loan Me A Helpful Answer

, , , , | Learning | August 2, 2017

(I’m getting ready for a semester abroad but haven’t received my loans yet. I’m only a couple weeks away from leaving and anxiously call my school’s financial department.)

Me: “Hi, I’m [My Name plus all my relevant information]. I’m supposed to be getting [Loan] for this upcoming semester and I thought I was supposed to get it already. Could you tell me when it’s supposed to come in?”

Rep: “Loans aren’t going to be distributed until [Date a week into my abroad semester].”

Me: “Yeah, here’s the thing. I’m doing a semester abroad and it needs to be paid in a week, plus I still need to get my ticket. I was told when I talked to your department months ago that I would receive it by now and it’s still not in. Why isn’t it coming in?”

Rep: “All financial aid isn’t going to be distributed until [Date].”

Me: “Except I was assured that I would have my money by now because I’m doing a semester abroad, and the semester in [City] starts before the semester here, which means I’m supposed to get my money earlier! That’s what I was told by the study abroad office AND the financial aid office.”

Rep: “Well, it’s not going to be sent out until [Date].”

(We go back and forth for a while.)

Rep: “Why don’t you just pay for it yourself and use the loan to pay yourself back?”

Me: “If I could pay for it out of pocket, I wouldn’t need a loan!”

(I hung up and called back after I cooled off. Thankfully, the second call connected me to someone who actually was able to help.)

You Can’t Put Music In A Box

, , , , , | Right | July 3, 2017

(We have a customer call from out of state wanting to order a guitar for his nephew.)

Caller: “I’m looking at your listing online for this guitar. I really like it and would like to buy it and have it shipped to my nephew in a different state. Is that okay?”

Me: “That’s no problem. We’d be happy to help you with that.”

Caller: “First I want to see pictures of the actual guitar, though.”

Me: “All the pictures you see on our website are pictures of this guitar.”

Caller: “No. I know the pictures are of that model, but I want to see pictures of the actual guitar.”

Me: “We take all the pictures on our website ourselves. These are not stock photos. They are pictures of the guitar hanging on the wall in our store right now.”

Caller: “Oh, okay… Wait. The guitar is hanging on the wall right now?”

Me: “Yes. All of our guitars hang on wall displays so they can be viewed by customers.”

Caller: “So this isn’t a brand new guitar like the website says?”

Me: “No, sir, it is brand new. We just received it from the manufacturer this year. It has not had an owner yet, and is definitely still brand new.”

Caller: “But it’s hanging on the wall! You took it out of the box!”

Me: “Sir, all guitar stores hang their guitars on the wall. Aside from a few child sized guitars and ukuleles we carry, our guitars do not come in boxes. They only arrive in shipping boxes, which we discard after opening. Many of them come with cases, but not boxes.”

Caller: “But you took the guitar out of the box! Now it’s not new! I demand a discount for the unboxed guitar.”

Me: “I think there has been some confusion. Guitars aren’t like blenders or microwaves. They don’t come with boxes. We don’t have floor models with extra boxed inventory in the back. Guitars are an entirely different product that has to be played, seen, heard, and held to help customers make a decision about whether or not to purchase it.”

Caller: “You took it out of the box, so it is not new. I will not pay new pricing for a guitar that has been played by other people.”

Me: “Sir, I am very sorry, but I do not know what else to tell you. I can sell you this guitar, but I cannot discount it, because it is new. Our dealer agreement with the manufacturing company says that we cannot discount this item for at least two years or we could lose our dealer license.”

Caller: “I don’t care. You will give me a discount.”

Me: “I’m sorry, sir, but I cannot. You can either buy this guitar full priced, plus pay for shipping for us to send it to your nephew, or you can try contacting the manufacturer. I have to warn you, though; this particular guitar is extremely popular, so it is currently back-ordered, and you could have to wait up to seven months to finally get it. But they will make you pay the exact same price we will.”

Caller: “Well, I’m sure they’d send me a real new guitar in it’s box.”

Me: “It will be sent to you in a shipping box.”

Caller: “What about its box?”

Me: “Again, sir, guitars do not come in boxes like appliances do.”

Caller: “Well, we’ll see about that. You just lost yourself a sale.” *click*

(Later that day we got another call.)

Caller #2: “Hi, my uncle called earlier today about a guitar for my birthday.”

Me: “Yes, he spoke to me. How can I help you?”

Caller #2: “Well, I just wanted to know why the guitar doesn’t come in a box.”

Me: “As I explained to your uncle, guitars do not come in boxes the way other products do. When we receive them, they come in a shipping box. If they have a case then they usually come inside the case inside the box.”

Caller #2: “So can we get a discount because you guys decided to take the guitar out of its box and put it on the wall?”

Me: “Not unless the guitar were dropped several times and the quality damaged.”

Caller #2: “Oh…”

Me: “I’m sorry. I know you are interested in this guitar, but because it is new and from a manufacturer that we deal for, we cannot discount this guitar AT ALL for two years unless it is accidentally damaged, is bought and returned, or if there is a manufacturer defect. None of which apply to this particular guitar.”

Caller #2: “Okay. Thanks anyway.”

(The original caller ended up attempting to purchase the guitar the next day through our website; however our online monitoring system ended up flagging the order for suspicious activity. Apparently this man had upset enough people to be put on a watch list for expensive transactions, as he often found a way to either have them unfairly discounted or would demand a refund for a faulty product that he would refuse to return. The second caller’s mother bought the guitar for her son for his birthday, but not before telling us how sorry she was for her brother’s behavior.)

Your Expectations Are Non-Cents

, , , | Right | July 2, 2017

(A customer comes in and roughly throws a rechargeable card on the desk.)

Customer: “Hey! Top-up!”

Me: “Okay, how much?”

Customer: “One hundred.”

(Then he slams a huge bag of coins on the desk, and throws all of the coins out of the bag.)

Me: “Wow, are you just trying to tell me you want to pay the money with all these cents?”

Customer: “Yes, and what’s the problem?”

Me: “Do you know you can only pay within 2 dollars in cents? That’s the law.”

Customer: “That’s the money. Are you just refusing to count the coins?”

Me: “Yes, I am.”

Customer: “I got all these coins from here, and you are now refusing to take these back? Are you f****** kidding me?”

Me: “No one tells you not to spend your coins every time you got them from the store or someplace else, right? Did I or someone give you that much in once? Huh?”

Customer: “I don’t f****** care. Count it or not?”

(I refused to count the coins, and the customer just kept stalking around the store until my partner came by to help him.)

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