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Better Than Nothing, But Only Barely

, , , , , , , | Working | June 16, 2022

I order food from a well-known delivery service. The food is outside, and the guy calls us to ask where our house is because it’s hard to find and their GPS map always places us further up our road than we are. It’s easier for me to go outside and get it from them rather than explain how to find our house. So I go, grab the bag, and thank the guy.

As I’m walking back to the house in the dark, it strikes me that this seems like a lot more food than we ordered. I get inside and look at the receipt stapled to the bag and, sure enough, our £23 order is missing and this is someone else’s £35 order. I call the guy, who tells us he can’t do anything because he’s just a delivery guy for a third-party company and to contact the delivery company helpline. Fair enough. I hop on the chat.

Me: “Hi, I received an order, but it’s entirely wrong. I ordered a meal with specific dietary requirements so I cannot eat any of it. Can I get a refund, please?”

I send this with proof of my actual order and what I received.

My family eats the food we got because at least they get dinner that way. I end up making something anyway because I can’t eat any of what I got.

Eight entire hours pass by before customer support… refunds me £1.64.

At first, I think maybe they misunderstood because some of the items we ordered did happen to be in the order we got, but neither the chicken nor the burger we actually got was this price. Literally nothing I ordered was £1.64 — not even the tip we left the delivery guy, delivery charge, or service fee was £1.64 — and I still have no idea where they got this value from.

Me: “Hi. Why was I only refunded £1.64 for a £20+ order I never got?”

Several more hours pass by. It is now about midday the next day.

Customer Support: “Your refund of £1.64 is already being processed; it will appear in two to three business days.”

Me: “Yes, thank you, but that isn’t my problem. None of what I ordered was £1.64. None of the charges were £1.64. I’m confused about why the value I’m being refunded isn’t the value of my entire order I never got.”

Customer Support: “Your refund of £1.64 is being processed. I’m closing the claim.”

Cue me opening a third claim, mainly out of principle now.

I reexplain the ordeal AGAIN.

Me: “Please, can I just be refunded?”

Another probably about four or five hours passed by, and I went to check the logs with no update. At this point, it had been like two days, and I’d given up getting my money back.

I was sitting there wondering if the family that ordered £35 of stuff that we got had gotten their refund, and I saw they had refunded me the entire amount a few minutes prior. I guess they decided it would be nicer if it was a surprise because no one replied to my customer support chat.

If You Can’t Please Anybody, Please Nobody

, , , | Right | June 16, 2022

I work in a store where we sell handmade items from Africa — furniture, decorative items, porcelain, lamps, etc. The owners themselves go to Africa to buy products for the store and see the working conditions and such. It is very poor where they buy from, and they have happily seen how they and others with similar initiatives have been able to create more work for people.

I repeatedly have people complain that the prices are too expensive, and I have to explain that the products are handmade and shipped from southern Africa and that both the store and those making the products need to make a living. Some people want to get extra good prices if they buy two plates, for example, to which I know the answer is no. If they are to make a really big order, we can ask the owners, but that is significantly more than a few plates.

However, sometimes there comes a customer who complains that the prices are too low, that we can’t possibly pay them enough in Africa, and that we are using them, to which I have to explain that the owners themselves go down to see that everything is handled properly and that I have been along for one of those trips myself. It is true they are not paid as much as people are here, but it is a good salary for where they live and they are very happy being able to get a job.

Having these discussions over and over can make the head spin, especially as I try to make it so the customers are all feeling heard and try to take their opinions as valid points, even though I’ve heard them a hundred times over.

At one time, we had these handmade baskets that were made by women who were able to make them while caring for their families at home, which is important in their culture. It gave them the opportunity to get a salary while caring for their children. Together with that, we had a few pictures the owners had taken when visiting them. In a few cases, the children of these women also helped, wanting to do what their moms were doing. This, of course, caused a customer to accuse us of using child labor.

Customer #1: “This is horrible! It is child labor! I will never shop here again!”

Me: “I’m sorry to hear that. It is actually the women who do the work, but sometimes their children want to help, too. The owners visited them themselves and saw no signs of the children being forced to do it.”

Customer #1: “And these prices, they are far too low. Are you even paying them enough?”

I am just about to get into that when another customer interrupts us, showing me a bowl.

Customer #2: “This is really too expensive for a bowl. How can you take such high prices for this?”

Customer #1: “What? No, that is way too low a price. Don’t you care for the people making these things? It should cost a lot more!”

Customer #2: “Are you kidding me? No one can afford this!”

I tried to interrupt, but at this point, they were ignoring me, and since they were still keeping a civil tone, I actually let them have their discussion, excusing myself as customers were waiting to pay for their purchases. They continued for a while before they broke off. I thought for sure they would both leave, but they actually both made purchases in the end.

It was a very weird, yet satisfying day for me.

This Experience Changes People

, , , , , | Right | June 16, 2022

I am working the cash registers one day. It is quite a hectic one, but manageable. In comes a family.

Their purchase is slightly above 100€. I tell them the price and the father/husband… puts a plastic bag full of coins on the counter. “That’s 80€,” he says.

Obviously, I have to check that, so I begin counting, making stacks of coins worth 10€. Fortunately, it is 2€, 1€, and 50c pieces so not a complete pain in the a** to count. After a few minutes, I confirm that there are indeed 80€. Meanwhile, he adds a few more coins and a 5€ note, so now the amount is enough.

I have just spent what feels like ten minutes counting coins, while there were around five other guys waiting to pay for their stuff. I look up to the guy to hand him his receipt and what do I see in his hand? A 100€ NOTE!

Thankfully, the other customers have a good laugh and tell me that they are going to pay by card or have the amount in reasonable quantities of coins.

Pretty much everyone I’ve told this story to told me that I could’ve/should’ve refused to take the coins, but I don’t know if I was actually allowed to do that. Also, my register was now full of coins when I was previously on the verge of opening a new coin roll, so I guess I have to thank that guy.

Here’s A Tip: Earn Your Own Tips!

, , , , | Working | CREDIT: sjork | June 15, 2022

I worked at the counter at a little pizza spot. It was my first real restaurant job outside of fast food, and the idea of making tips had me absolutely hooked. On weekdays, it would just be me, so everything I made would go to me. On weekends, there would usually be two of us and we’d split the money fifty-fifty. We’d also split the tips on the online orders, but people usually didn’t tip online — or in person, really, if it was for takeout. No big deal.

A few months went by and we got a new manager. The dude seemed super nice, but I noticed he’d be shuffling through the tip jar around close when I wasn’t around, but I didn’t think much of it. Maybe he was just getting change for the drawer?

A few days later, a server came up to me while I was cleaning the bathrooms.

Server: “I just saw [Manager] taking money from the tip jar and pocketing it.”

After that, I started counting the money in the jar precisely at close and well within eyesight of the new manager. He no longer took money from my jar.

Unfortunately, he weaseled a way of changing the rules with the owner so that managers get an equal share of the online tips. I was making roughly $8 an hour and he had a salary with benefits. I left shortly after.

This Story Goes From Zero To Hundred

, , , , , , | Right Working | June 14, 2022

I’m working in the drive-thru. I take an order and the car pulls to the window to pay. I do my usual spiel and the driver goes to pass me a folded-up bill.

I reach out, but just as I’m about to grab it, I realize that it’s a $100 bill which we don’t accept.

Me: *Pulling my hand back* “Oh, I’m sorry, but we don’t—”

The customer, thinking I was holding the bill, lets go, sending it off in the wind.

I have never moved so fast in my life. I practically vault the counter and go Juggernaut through the front door to chase after the money. Thankfully, it doesn’t get far. Thoroughly out of breath, I run inside and hand it back to the customer.

Me: *Panting* “I’m sorry… We… don’t take $100… bills… Do you… have… another way… to pay?”