Taxed Ten Cents Too Much

, , , , | Right | June 19, 2017

Me: “Okay, your total is [total].”

Customer: “I have this five dollar off coupon.”

Me: “Oh, sorry, as it says on the coupon, the five dollars off are only for purchases of $25.00 or above, excluding tax.”

Customer: “But I have $25.00.”

Me: “Yes, but that’s including the tax. Your total before tax is $24.90 which is what the coupon counts. You can grab a candy or something to make it enough.”

(The lady stands there for ages angrily reading all the exclusions on the coupon.)

Me: “Uh… so did you want to grab a candy or…?”

Customer: “IT DOESN’T SAY THAT ABOUT THE TAX ON THIS COUPON!”

Me: “It’s a law that coupons can’t be used on tax, not store policy, so they wouldn’t write it on the coupon—”

Customer: “IT DOESN’T SAY THAT ABOUT THE TAX ON THIS COUPON. I’M CALLING THE BETTER BUSINESS BUREAU.”

(She then throws the coupon and storms out, leaving her purchases. All right, lady. If they printed every single consumer and business law on a coupon, it would go out the door!)

This Is Ending ‘Up’ Badly

, , , , , | Right | June 18, 2017

(I’m working in a small thrift store where we sell items for generally pretty cheap when a middle-aged man walks in and starts shopping.)

Customer: *puts a jacket on the counter* “I need you to check the price of this now.”

Me: *after scanning the item* “Okay, sir, this jacket comes up to 19.99.”

Customer: “19.99? The rack says 3.99, though.”

Me: “It’s a 3.99 and up rack so the prices could vary.”

Customer: “It says 3.99, though.”

Me: “It’s a 3.99 and up rack, sir.”

Customer: *walks over and grabs five more identical jackets* “Price check these.”

Me: “These are all of the same jacket they’ll all be the same price.”

Customer: “But it says 3.99.”

Me: “It’s an ‘and-up’ rack; the prices vary.”

Customer: “So it’s now 3.99?”

Me: “No, sir.”

Customer: “Hmm, okay…” *dumps everything on the counter and walks out*

Third-Party Pooper

, , , , | Right | June 16, 2017

(I am working at my store on Black Friday and it has been extremely busy throughout my entire shift. It is so busy that I can’t get anyone to cover me for my lunch and just as I am about to clock out for the day, a man and a small child come to my register. He silently puts a popular MP3 player, that recently just came out, on the counter and I scan it. He is quiet for the whole transaction until he sees the total price.)

Customer: “No, that’s not right. You do price matching. This [MP3 Player] is 99.99 on Amazon. I want that price.”

Me: “I will be happy to help you, sir, just let me pull the [MP3 Player] up on Amazon to double check.”

Customer: “Can’t you just give me the price?”

Me: “I’m sorry, but since it’s on Amazon I have to double check to make sure the price is not from a third party seller.”

(Throughout the whole time I am pulling up Amazon on the computer, the customer does nothing complain about the horrible service he is receiving and how ridiculous it is to check to see if he was telling the truth. I pull up the MP3 player and see that the one he is talking about is indeed from a third party seller. When I show him this, he completely flips out and complains about how we are scamming him out of his money.)

Me: “I am so sorry, sir, but that is our policy. Unfortunately, we can only price match items if they are sold and shipped from Amazon. Would you still like to buy the [MP3 Player]?”

Customer: “No, I don’t, and thanks for ruining my kid’s Christmas.”

Me: “Okay, sir, I am so sorry about that. I hope you have a great rest of your day and a wonderful holiday season.”

(The customer is turning around to walk out the door and when I say that. He abruptly turns around and glares at me.)

Customer: “GET ME YOUR MANAGER, NOW!”

(I called my manager and when he arrived, the customer told him how I was treating him rudely throughout the whole transaction, refused him service, and told him how I made his son upset and was ruining his Christmas. When my manager asked me if what he was saying was true, I said no and told him the situation and even brought up the webpage to show him I was just following the store policy. The customer started yelling that I was lying. To my surprise, my manager gave him a gift card as a way to say sorry and pulled me to his office. When I tried explaining that he wanted me to take more than 80% off the MP3 player to price match the third party seller, he didn’t believe me and told me he was going to let me go. Looking back, I realize that it was their loss because I was only doing what they were telling me to do and I am now working at an office job that treats their employees a lot better than that store I used to work at.)

If I Had A Dollar For Every Lie

, , , , | Right | June 16, 2017

(I work as a cashier at a non-profit thrift store. A customer comes up to my till full of what appears to be yarn and a few other crafting items.)

Customer: “This is all 50 and 25 cent stuff. Can I just tell you how many are 50 and how many are 25 so you don’t have to go through everything?”

Me: *a bit suspicious* “No, ma’am, I’ll need to go through it all. Just to be sure.

Customer: “But it’ll be so much faster this way.”

Me: “I insist, ma’am.”

(She argues for a little bit more but relents. Sure enough, the first layer of items are just balls of yarn priced 25 and 50 cents. But after that, there are a whole bunch of fabric bolts ranging from $1 to $2. As I’m going through her purchase, I’m politely mentioning the price of each item, as she just stares at me being completely silent. After she pays…)

Customer: “You should learn to be more trusting of others.”

Me: *stunned* “Umm… Thank you, ma’am. Have a wonderful day!”

In The Name Of Fraud

, , , , , | Right | June 15, 2017

(I work behind the service desk of a grocery store that offers Western Union. For fraud protection, the max amount of money you can send to someone without requiring ID (but must require a test question) is $299.00. For the past few months, a gentleman going by the name Willis would stop in to send money to the same two people every day. He claims that both of those people do not have ID and will send the max amount. After a week of this, I sense something odd going on so I talk to my manager. She waves it off and tells me to keep sending the money. This goes on for a few months until I’m sent to a different store for some training. As I’m closing up the desk at the store I’m training at, I’m sorting through some Western Unions and notice very familiar handwriting along with a very familiar address… The only problem is that the sender is going by the name ‘Thompson.’ The next day I’m back at my old store and Willis/Thompson walks up to send more money.)

Me: “I’m sorry but I can’t send money today.”

Customer: “Why not? You had no problem before.”

Me: “Because I can’t tell if you’re Willis today or Thompson. Which is it?”

(The customer hurried out of the store. It’s been three months and I haven’t seen the man return.)

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