Five Pennies Away From Bankruptcy

, , , , | Right | December 4, 2018

(The UK has passed a law requiring customers to pay for plastic bags. They don’t have to pay for paper bags. Our store changed from paper to plastic about two months prior to this story.)

Me: “Would you like a bag for 5p?”

Customer: “I’ll take a paper one.”

Me: “I’m sorry, we actually only have plastic ones in now.”

(The customer looks suddenly furious.)

Customer: “I got one yesterday. I want a paper bag.”

(I know this is a lie because I worked all day yesterday, and I’ve not seen a paper bag since we changed to plastic.)

Me: “Unfortunately, we switched to plastic a few months ago. Would you like one for 5p?”

Customer: “This is ridiculous! I got one yesterday! I’m telling you I got one yesterday!”

Me: “Okay, I’m sorry, but—”

Customer: “I’m going to go on your website. I’m going to see why you don’t do paper anymore since I got one yesterday. I’m going to go on your website!”

(The customer continues on like this long enough for a queue to build up behind her. It’s been a long day and I’m tired, so I interrupt her repetitive rant.)

Me: “I’m sorry. I don’t have paper bags right now. You’re welcome to look behind the cash desk but I assure you, you won’t find any because we switched to plastic two months ago!”

Customer: “What’s your name?!”

Me: “My name is on your receipt and customer service’s number is below that. Have a nice day!”

(The customer storms off. We aren’t actually required to give our names to customers but I figured there was no harm in it. She’s going to ring customer services on an individual because my company doesn’t sell paper bags anymore, I doubt I’ll lose my job over this. She must be really short on cash if she can’t afford 5p.)

Ignorance Has No Expiry Date

, , , , | Right | December 4, 2018

Customer: “Excuse me, I see in your ad that you have this sale. I was wondering if I could use this coupon that expired only almost a week ago. Will that be all right?”

Me: “I’m sorry, but [Store] can no longer take any coupons past expiration date.”

Customer: “Oh? Well, that isn’t right. Are you sure?” *she then props herself against the counter and says this* “You know, I also work at [Store, but different location] and [Their Manager and Employees] took them all the time, and I know for a fact that you guys do so here also. Who is the boss tonight? Let me speak to them and I’ll show you.”

Me: “Yes, ma’am.”

(I find the store manager, tell him the situation, and he comes up after finishing helping another customer. When he walks up, she gives him a grand greeting and explains to him the situation. Though I had to help another customer and did not get to stay for the conversation, I did get to see her leaving the store saying:)

Customer: “Oh, well, I guess I’ll just have to try somewhere else that actually tries to make customers happy!”

(I ask my manager what he did.)

Store Manager: “I know her from another store location, but it’s good you stood by our policies. When I mentioned to her about which stores are on the naughty list for accepting bad coupons and giving unnecessary store credit, of which her store was in second place, I asked her how she was dealing with that. She said never mind, and left! If we allowed it, who knows how many more customers would have come expecting this if they heard they could pull that stuff here!”

(Moral of the story: you are not there to sacrifice values and bend rules to give someone an ego boost or sense of entitlement. Stick to what you know, and keep the truth because anything can happen in retail.)

For My Money, They Won’t Be Coming Back

, , , , , | Related | December 3, 2018

(My boyfriend and I are in Ontario to see his family and also to go to a concert. I generally get along very well with his relatives, but his grandparents can be a bit… brash. They don’t have much of a filter and always have to say their opinion. Most of the time they mean well; they’re nice people. But sometimes it comes off as a “holier-than-thou” attitude. This is one instance where I wish I’d spoken up for myself. For context, my boyfriend and I paid for everything for this trip, as we’re in our 20s and have relatively good jobs; we’re also in college, so we’ve been saving for this trip for a while. Our parents did not pay for our flights, concert tickets, gas, or any expenses, nor did we expect them to. We are driving back to the airport with his grandmother.)

Grandmother: “It was so nice to have you two down here; you should come back more often! We’d love to see you more!”

Me: “We’ll definitely try to come back soon, maybe next year after we graduate.”

Boyfriend: “Yeah, this trip was expensive, but it’s nice to have a break from school. I wish we could travel all the time, but we’ll probably have to wait until we get jobs in our field.”

Grandmother: “Yes, that would be a good idea. Both of you will get good jobs, and then you won’t have to use mommy and daddy’s money!”

Me: *speechless*

(She said it so casually, as if she knew this for a fact. I was extremely angry. I held my tongue, and we both gave curt goodbyes at the airport. As soon as she left, my boyfriend turned to me and said, “We’re not coming back to see her if that’s what she thinks of us.” I agreed. I told my parents when we got back home and they were annoyed, too, but more amused at the fact they actually thought our parents paid for all our things while we are more than capable of taking care of ourselves. Needless to say, we don’t talk to my boyfriend’s grandparents that much, and we don’t plan to waste OUR money going to see them again.)

Helping Out All Two And A Half Of You

, , , , | Hopeless | November 30, 2018

(This happened years ago, way before ATMs had cardless cash. When I am five-and-a-half-months pregnant with our first child, my husband is transferred through work to a different state, away from all our friends and family. I’m not coping very well with the move. The Friday before he starts at the office, he takes me to the city sightseeing, to try to cheer me up. Before heading home, we go to an ATM to get money out. The ATM takes my husband’s card before showing an “out of order” message. I start to cry, knowing that we have little petrol in the car and not a lot of food at home, and that the bank will not be open until the Monday.)

Husband: *hugging me* “Hey, it’s okay. We have enough petrol to get home and me to work. There’s a [Bank] near the office; I’ll go there on my lunch, then get petrol. We have enough canned food until then; it won’t be gourmet, but it’s food. We’ll be okay!”

Me: *still crying* “I know, sorry. It’s these stupid hormones.”

(A gentleman in a suit, who has been waiting for a bus nearby, interrupts us.)

Gentleman: “Excuse me. I don’t mean to be rude, but I just saw what happened and overheard your conversation. Please take this.” *hands my husband $50*

Husband: “Thank you, anyway, sir, but we can’t accept this. We’ll be okay.”

Gentleman: “Please take it. Call it my good deed for the day. I can see your wife is pregnant, and the last thing she needs to be doing is worrying about running out of petrol or not eating properly. Pass it on to someone in need when you can.”

Me: “Thank you so much. We’ve moved from [City] for his work and don’t have anyone here. You don’t understand how much this means to me.”

Gentleman: “Glad I could help. Keep your chin up. Things will get better.”

Husband: “Thank you so much. Do you have a business card? I’d like to repay you.”

Gentleman: “Don’t worry about it; just pay it forward when you can. If you ever get into trouble again, go to [Church in the city] and ask for [Pastor]. He’ll help you.”

(The gentleman’s bus came at that point. He shook both our hands before leaving. His generosity meant we had good, healthy food and enough petrol for the weekend. We never did have to go to the church for help, and we never saw him again. Years later, I still tear up at his kindness.)

Why Count Coins When You Can Just Stuff Them Into Jars And Guess?

, , , , , | Right | November 30, 2018

(I work at a bank. A different branch has a coin counter for its account holders. We are a very small location without a coin counter, located in a mall. Policy says we aren’t allowed to accept loose change over $10 — only rolled coins — and we have a sign up saying this. A customer enters the store with his daughter, carrying a large pickle jar full of coins, and asks for it to be exchanged for paper money. When the teller explains policy, he asks to speak to me.)

Me: “I’m sorry, but we just aren’t allowed to take large volumes of coins. There is a coin counter at [Nearby Branch], or if you give me your account information I can give you free coin rolls.”

Customer: “I don’t have an account.”

Me: “Then I’m afraid you’ll have to purchase coin rolls. They sell them at the dollar store.”

Customer: “Why don’t you just count the f****** coins and do your job?”

Me: “That’s hours of work we just won’t do for someone who isn’t an account holder. I know there’s a [Coin-Counting Machine] at the local grocery store.”

Customer: “I’m not paying a fee to get this changed to folding money! So what? My money just isn’t good here?”

Me: “You’re not purchasing anything, and I’m not obligated to do a tender exchange for someone who isn’t a customer. You can visit [Branch] and see if they will let you use their coin counter.”

Daughter: “You don’t need a coin counter; just weigh the coins.”

Me: “It doesn’t work that way.”

Daughter: “Yeah, if you weigh the coins, you can tell how much is in it.”

Me: “No. Coins weigh different amounts, so you can’t tell by weighing a mixed jar how much value it has.”

Daughter: “Yeah! I Googled it, just right now. Five pounds of coins is like, forty dollars. You should give me eighty dollars for this.”

(She has been standing there the whole time, and in no way has Googled anything.)

Me: “No. It really doesn’t work that way.”

Customer: “Fine! I don’t need this bulls***!”

(He slammed the jar onto the counter and stormed off. We left it there for an hour, then turned it over to mall security. After ninety days, they declared it abandoned, and a security guard went through the jar. Mixed in with the coins were lead slugs. Despite this, when he actually rolled the coins, they amounted to about $170. They donated this to the same charity that coins in the fountain go to. All we can figure is it was a ridiculously poorly thought-out scam.)

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