The Marketing Reality Distortion Field

, , , | Right | January 15, 2008

Me: “…so if you cancel your other company’s long-distance plan which costs you $10/month, and take ours that’s $8/month, you’ll save $2/month.”

Customer: “Look I called up to save money, and you’re gonna increase my bill?”

Me: “Well, yes, but overall you’ll save…”

Customer: “Look I’ve studied marketing, and you’re not doing this right.”

Me: “Look… I study math.”

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Sue Happy

, , | Right | January 10, 2008

Customer: “Yes, I’m calling to complain. Your store has false advertising. You say you have the cheapest [item] prices in town, and I just came from a store that is selling them cheaper.”

Me: “Really? Well let me call, and you can call back in five minutes, okay?”

(I call the store and soon she calls back.)

Customer: “Well?”

Me: “You are correct, We sell for $5.00 and they’re selling for $4.81.”

Customer: “Like I said, false advertisement. I could sue.”

Me: “It’s a $0.19 difference.”

Customer: “With four of those, that would be a dollar!”

Me: “Correction, that would be $0.76. Would you like to sue me for that complete bill or should be round it up to a whole dollar?”

Customer: “I will never shop with you again!”

Me: “There will never be a need.”

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Math Is Your Friend

, , , , | Right | January 9, 2008

(Customer approaches cash desk with two t-shirts with a price tag of $14.99 each. I scan the t-shirts.)

Me: “Oh, they scan at $7.99 each.”

Customer: “The sign on the table where I found them says that they’re 2 for $20.00.”

Me: “I know, but they scan at $7.99.”

Customer: “…but the sign says 2 for $20.00.”

Me: “I know, but head office must have changed the sale and updated the computer before we had a chance to change the sign. So you can buy the shirts for $7.99 each.”

Customer: “I don’t care what price comes up in the computer. The sign says 2 for $20.00 so you have to sell them to me at that price!”

Me: “Okay.”

(I override the $7.99 price in the computer and change it to $10.00. The customer pays two dollars more per shirt than he has to and smugly goes on his way.)

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It’s All About The Babies

, , , | Right | December 28, 2007

Me: “…ma’am, I’m sorry, but unless you had insurance during that time, you will have to pay for the insurance we purchased for you.”

Customer: “I don’t understand why you people are demanding we PAY for this s***! And the electric company wants money, too! How am I supposed to take care of my babies when all of you are demanding money for stuff?! WHAT ABOUT THE BABIES?”

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Sticking To Your Guns

, , , | Right | December 25, 2007

*customer hands over a tree skirt for her Christmas tree*

Customer: “That’s all! And I have a coupon…”

Me: “I’m sorry, ma’am, but it appears that the tree skirt is already on sale, so you can’t use the coupon.”

Customer: “Really? It doesn’t say anywhere that it’s on sale.”

Me: “Well, the ad that the coupon comes in also says that ‘All Christmas decorations’ are on sale for 30% off. Your coupon is for 40% off, so its not that big of a difference. It says on the coupon that you cannot use it on sale items…”

Customer: “Can’t you just give me the regular price and discount it with the coupon?”

Me: “Ma’am, you’re only losing out on… six dollars. I really don’t want to lose my job over your six dollars.”

Customer: “I BELIEVE I’M BEING CHEATED! I’M NEVER SHOPPING AT THIS ESTABLISHMENT AGAIN!”

(The customer came back two hours later to buy the exact same tree skirt.)

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