Customer: “Yes, I wanted to take advantage of your price match policy on this refrigerator.”
(He hands me a copy of a competitor’s ad with said refrigerator.)
Me: “Okay, do you have your receipt?”
Customer: “No.”
Me: “That’s okay; I can look it up.”
(After utilizing several different ways to look up a receipt, I still haven’t found one.)
Me: “Ma’am, I’m having a hard time finding your receipt and without that, I can’t give you your money.”
Customer: “I haven’t bought the refrigerator from you.”
Me: “Oh! Okay, so you want to purchase it and match the price?”
Customer: “No! I purchased the refrigerator from [Competitor] and you have it cheaper, so I want you guys to pay me the difference.”
Me: “So, let me get this straight. You bought a refrigerator from [Competitor] and we have it cheaper here, so you want me to give you money for a fridge that you didn’t purchase from here, and have no intentions of purchasing from here?”
Customer: “Right! Your price match plus guarantee!”
Me: “Ma’am, in order for us to give you the difference, you would have had to purchase the item from our store.”
Customer: “That’s false advertising! You have to give me the money! I’m going to sue!”
Me: “Ma’am, unfortunately, we can’t just give you money for something you didn’t purchase from us.”
Customer: “Why not?”
Me: “Well, we wouldn’t make any money then and the company would go out of business.”
Customer: “Like that’s my fault!” *storms out of store*
This story is part of the American States roundup!
