Entitled: The TV Show

, , , | Right | September 3, 2018

(I work in the electronics department. Most of our customers are not too terrible, but being a rural town has its “quirks.” As such, we have more employees that can be just as abrasive when needed. I just get to the sales floor and start doing some chatting with my colleague, when a husband and wife walk up to the counter and this happens.)

Me: “Hello, can we help you find anything today?”

Husband: “You sure as h*** can!” *points at a TV display on a main aisle* “You see them 55″ TVs? I bought one of them f****** things a week ago for [price] WITH tax!”

Me: *bobbing my head, being understanding* “Okay, and was something wrong with it? If there was we—”

(The customer’s wife pipes up.)

Wife: “Nah, nothin’ like that. WE bought it for [price]! Not THAT price!”

Husband: “Yeah, now how’s come them TV’s are [price]?! If I knew that they would be this low I woulda f****** waited!”

(Confused, I look between the two customers.)

Me: “Well, that is unfortun—”

Husband: “We want one of them reimbursements! It ain’t fair that we bought our TV, and it changed price a week later!” *at this point they both are raising their voices*

(My brain has shut off as I look dumbfounded. Both my colleague and I look at each other completely at a loss for what to do, having never been trained for what entails a reimbursement.)

Me: “All right, give me one moment.” *I call over the walkie for management and then wait*

(The husband starts ranting about how unfair it is that there was a price change.)

Husband: “We are f****** ENTITLED to a reimbursement! I can’t believe how you guys could sell us that TV without telling us that the price would change! I mean, I understand you gotta sell this s***, but this just ain’t fair.”

Me: “Yes, well, I apologize, but I have no power over that. I also want to make sure that we can make the reimbursement. We don’t normally do that kind of thing and if it had been a week ago, I’m not too certain what the cut-off is. That seems more than likely up to manager’s discretion.”

(I have lost that “Peppy Happy voice” and drop to a more “steel, serious voice”, but manage to keep the smiles, as he curses more and rants about us not being “fair” and them being “entitled.”)

Manager: *walks up in full manager-mode* “What can I do for you all?”

(We explain the situation and she gives the go ahead for the reimbursement and notifies customer service, then the couple leaves.)

Me: *I shake my head, still annoyed* “I’m pretty certain that those TV’s have been on sale for more than a week, [Manager].”

Manager: “I wouldn’t doubt you guys, but hey, maybe the receipt will do something.”

Should Have Taken A Detective Elective

, , , , , | Related | August 31, 2018

(It is when when Facebook is in its infancy. While my siblings and I each have created our own pages, our parents have not. My younger brother has recently moved six hours away from our parents to attend college out of state in Ohio. He posts pictures of his college life, one of which is of an attractive girl sitting on his bed with a textbook in her lap. I look at the picture and quickly spot a few “interesting” things. Based on what I see, I form what I believe to be a logical conclusion, one that I know our parents would jump to if they saw the same photo. I decide I’ll try to save my brother a headache and give him a call to see if I came to the right conclusion. I give him a call and quickly bring up the subject of the photos, commenting on how nice they look. My brother quickly catches on.)

Brother: “You want to know who the girl in the photo is and if I’m dating her.”

Me: “I won’t deny my curiosity about the girl in the photo, but I’m honestly more interested in how you’re doing.”

Brother: *sighs* “She’s a friend I’ve made recently. My roommate and I are in the same psychology class, we formed a study group, she’s part of the study group, and now we’re all friends. Just friends.”

(We continue to talk about this group of friends he has made. He states they’re all from different parts of Ohio, that he’s the only one in the group not from there, they’re all majoring in something different, etc. At the end of it all, I’m glad to hear he is doing well, but he still hasn’t addressed the reason why I called. I continue to play along and get as much information I can get him to divulge.)

Brother: “So… are we done?”

Me: “Not quite. I know that you’re not telling the whole truth about the girl in the photo. So I want you to tell me the whole truth about her, and in exchange, I’ll tell you why you should take that photo down before Mom and Dad see it.”

Brother: “I told you already; we’re just friends.”

Me: “Friends with benefits, possibly?”

Brother: “Uh…”

Me: “Look, I get it. Being away at college and living in a dorm allows you certain freedoms that you wouldn’t otherwise have living at home with Mom and Dad. I don’t care what, or who, you do, as long as it isn’t illegal, you keep your grades up, you’re not hurting yourself or anyone else, and you’re protecting yourself doing whatever it is. And I’m certainly not going to tell Mom and Dad, either; they don’t need to know. Just tell me the truth.”

Brother: *long pause* “Fine. I like her, and she likes me, but neither of us want to be in a serious relationship right now, so we hook up every now and again. What I want to know is, how did you figure that out by just looking at one photo of her?”

Me: “Easy. Clue #1: You’ve made a point to take and post a photo of this girl, and it isn’t a group setting or anything like that. That indicates to me she is someone special. And trust me, Mom will jump to that same conclusion. Clue #2: If you’re going to start posting your photos, figure out how to remove the time-stamp feature on your camera. The photo is time-stamped for Saturday at eight am. Way too early for a study session, if you ask me. Not to mention she looks like she just rolled out of bed. And finally, probably the biggest indicator, is Clue #3: You’ve freely admitted to me she is a local girl, so what reason could she have for wearing a t-shirt with your high school’s name on it? And don’t tell me there’s a high school with the same name in Ohio. Mom has washed that shirt plenty of times, and I’ve seen you wear it often enough to know that it belongs to you, because you can see the tear in the sleeve that yours has.”

(My brother was utterly baffled by this and immediately removed the photo from his page. A few days after that, our Mother called him to let him know she signed up for Facebook and wanted him to accept her friend request. He thanked me for helping him dodge a bullet from our ultra-conservative parents.)

Superman Required On Aisle Four…

, , , , | Right | August 30, 2018

(I am walking by a coworker who is checking out a lady, when…)

Coworker: “Hey, [My Name], she wants to know if this has been returned or not.”

Customer: “No, I know it has been returned; it has a piece of wrapping paper still taped to it. I just want to know if it’s okay.”

Me: “Certainly. All items are supposed to be checked before they are put back on the shelves, but we can open it up here for you to take a look at if you’d like.”

Customer: “No, I don’t want to open it. It’s a wedding gift. I just want to know if it’s okay!”

Me: “Well, the only way to really check is by opening it.”

Customer: “No! I already told you it’s a gift. I just need to know it’s okay!”

Me: “Ma’am, I can’t really just look at it and know if it’s okay. I can’t see through the box.”

Customer: “Don’t talk to me like I’m stupid! I know you can’t see through the box, but I need to know it’s okay! It’s a wedding gift!”

Me: “I don’t really know what else to do for you.”

(I walked away, sorry that I forgot my x-ray goggles at home that morning.)

Unfiltered Story #119061

, , | Unfiltered | August 29, 2018

I work at a movie and music store. We get new releases sometimes up to three weeks before they come out.
I had a customer call to ask about a tv show.
Me: “thank you for calling (store) my name is (name), how may I help you?”
Customer: “I was calling to see if you have Downton Abbey season 5.”
Me: “okay sir, let me look that up for you” …. “Looks like we have one on bluray”
(Mind you on our inventory when you look something up it just shows on hand count and normal price before sale, one you double click on it you can see the sale price and release date.)
Me: “oh sir, I’m sorry but rusty actually doesn’t come out until Tuesday.”
Customer: “but I thought you said you have it”
Me “sir I apologize we do have the one, but it doesn’t come out until Tuesday.”
Customer “so can I buy it?”
Me “no sir it is not available”
Customer “why not”
Me “it comes it Tuesday”
Customer “can you put it on hold for me”
Me “no sir I can’t. It’s a new release and we do not put those on hold, you can come in and reserve a copy if you would like”
Customer “I’ve put stuff on hold before”
Me “we can put older titles on hold but not new releases and not before it’s released. You can reserve a copy for $5”
Customer “so let me clarify….”
At this point I start hitting my head against the counter.
Customer: “you have it but I can’t buy it, you can’t hold it, but I can reserve it.”
Me “yes sir, again I apologize that I told you that we have it in stock.”
Customer “so can you reserve it for me?”
Me “sir you have to come in to that like I’ve said already”
Customer “oh……Okay”
And he hangs up with no other words. My head hurt from banging it against the counter by time the call ended.

Some Pathetically Idiotic Understanding

, , , , | Healthy | August 26, 2018

(I am sitting in the waiting room, hoping my ankle isn’t broken, when I overhear this:)

Mom: *to dad, dragging her five-year-old girl behind her* “Yeah, the doctor said it was just idiot pathetic vomiting. We have to come in if she tries it again.”

(It took me a while to figure out this lady was trying to pronounce, “idiopathic,” meaning, “of unknown cause.” That poor kid!)

Page 4/25First...23456...Last