Will Weather Through That Bad Grade

, , , , , , | Learning | November 3, 2017

(I am a graduate student at [University #1]. As part of my graduate coursework, I have to take a departmental seminar on how to make presentations of your research. I choose to present about a project I did as an undergraduate at [University #2]. For the project, I collected storm water runoff from roads, so I could only collect water when it was raining exceptionally hard. Because of this, I was only able to collect water on three days. I know that the project isn’t perfect, since I only had one summer to do it and $500 to spend on it. For reference, most graduate projects get tens of thousands of dollars in funding. But it is all I have to present on, because my graduate work isn’t done yet. It’s useful to note that the professor who moderates the presentation class has a reputation for being unreasonable and a bit of a show-off, and I don’t stand for it. At the end of my presentation, he goes on a rant that culminates in this exchange.)

Professor: “I just can’t believe you thought this was science. I mean, I’ve never seen a study with only three data points. Why didn’t you collect more data?”

Me: “Sorry, but the magic weather machine that makes it rain was booked up by a different department for the summer.”

(I got a C.)

That’s Not A Cherry You Want To Pop

, , , , , | Working | October 27, 2017

(I go to a local ice cream fast food place that offers patrons two toppings on all the sundaes. I am only in the mood for one flavor. The following exchange takes place.)

Me: “Hi, I’d like a one-scoop mint sundae with vanilla ice cream, please.”

Cashier: “What do you want for your other topping?”

Me: “No other topping. Just mint.”

Cashier: “We can only do one serving of topping and cannot give you a double.”

Me: “That’s fine. I only want one serving of mint on the sundae.”

Cashier: “We cannot lower the price because you only want one topping.”

Me: “I didn’t expect you to.”

(At this point, the cashier calls a manager over, claiming I am demanding overrides to give me double mint topping and reduce the cost of the sundae.)

Manager: “I’m sorry; we cannot do this.”

Me: “That’s fine. I didn’t want double mint topping, nor did I ask for a reduction in price, because I only wanted one flavor.

Manager: “We still cannot give you a discount.”

Me: “I never asked for one.”

Manager: *deer in headlights look*

Me: “Does a cherry count as a topping?”

Manager: “Yes.”

Me: “Okay, I would like a mint sundae, with the cherry on the side.”

Manager: “That wasn’t so hard now was it? Your total is $2.50.”

(When I got my order, I left the cherry, which they did put on the side in a little cup, at the counter. The manager followed me out of the store, telling me that I forgot my cherry.)

Call Back Attack, Part 2

, , , , , | Right | October 26, 2017

(I am going through open case tickets. I find one that has a phone number to a direct line for the client. This isn’t unusual, but it’s not generally a common practice we use since we’re supposed to only call store locations unless told by the store manager, store owner, or our own supervisor. I dial the phone number in the case notes, since it says to call the store manager at the number provided. This all takes place before my work starts recording calls.)

Me: “Hi, my name is [My Name] and I’m calling from [Company]. I’m calling to follow up on the case here about [problem]. I see that the last notes in the case—”

Woman: *cuts me off* “I don’t know why you keep calling me! I told the last guy from your company that called that I don’t work at no [Company] and that I don’t wanna be bothered anymore! I’m out with my kid walking and you call me about some f****** issue for [Company] that I don’t work at! I told you before to stop calling my cell!”

Me: “I apologize for the inconvenience we’ve caused you. I’m making notes in the case to not call the number listed so we no longer make this mistake. I hope you have a good day.”

(I hang up and go about my job. A few minutes go by and I look at the incoming calls in the queue; I see the same phone number come up that I just got off of with the angry lady. I wait for the call to come up and I answer it. Sure enough, it’s the same lady.)

Me: “Thanks for calling [Company]. My name is [My Name]. Do you have an existing case number to reference?”

Woman: “I don’t know who I just got off the phone with at your d*** company, but you f****** r*****s keep calling my God-d*** cell phone! I’m tired of being harassed by you stupid f*****s!”

Me: “I do apologize for the problems this has caused you, and I see there are notes in the case that mention to never use the phone number we have written down.”

Woman: “I don’t give a f*** what your notes say! You need to stop calling me. I don’t work at [Company] and I’m tired of you a**holes calling me while I’m out with my daughter!”

Me: “It’s noted in the case to not call your number again.”

Woman: “F*** you and your God-d*** company! Don’t you be calling my phone no more!”

Me: *knowing phone calls aren’t recorded* “Ma’am, it’s noted here to not call you anymore and you calling us back after we initially spoke to you, only to berate us, is uncalled for. Quite frankly, you don’t need to be a f****** b**** about it now.”

Woman: *gasps* “Uh… uh…” *gasps again, hangs up, and never calls back*

Your Insurance Has Been Terminated

, , , , , | Working | October 23, 2017

(I’ve been diagnosed with endometriosis, and I’m referred to a specialist for a consult to do a hysterectomy. It’s a very painful condition where the lining of the uterus grows outside of the uterus. My appointment is made on a Friday, and it is set for a Wednesday. Wednesday morning, I call to try and reschedule due to a snowstorm, but I’m told that I have to wait for three weeks to get another appointment. I drive the 45 miles in a snowstorm, losing control of my car once and almost getting hit by another car. My appointment is set for 9:20 in the morning, and I manage to get there at 9:00. Right as I pull in, I get a call.)

Worker: “Hi, is this [My Name]?”

Me: “Yes.”

Worker: “Hi! This is [Name] with the clinic. We did some digging, and we can’t take your insurance.”

Me: “Excuse me?”

Worker: “I’m very sorry, but we do have other resources for you if you would like.”

Me: “Well, I would like them, but first I need to speak to your supervisor.”

Worker: “Why?”

Me: “This appointment was made Friday. If my insurance wasn’t accepted, why didn’t I get a call Friday night, at any point on Monday, yesterday, or today when I tried to reschedule the appointment? Instead I get to your location, after I almost get into two accidents, just to be told that I can’t be seen today? I need to speak to a supervisor.”

Worker: “Ma’am, I need you to remain calm; otherwise, I will be forced to terminate the call.”

Me: “Ma’am, I’m very calm. But I need to speak to your supervisor.”

Worker: “I’m sorry, but I’m forced to terminate this call.” *hangs up on me*

(At this point, I’m livid. I call back and ask to speak to a supervisor. After being transferred three different times, I’m transferred to the right woman. I explain to her the entire situation and she is silent the entire time. When I finish:)

Supervisor: “Miss, I am so sorry. I will find you a clinic that will take your insurance, and I will pull strings to get you in as soon as possible. You should have been notified right away that you would not be able to be seen, and this is incredibly unprofessional.”

(The supervisor did help me get my appointment, so hopefully, soon I will be able to get the hysterectomy that I need.)

Bussing Bus Tables

, , , , | Right | October 18, 2017

(I’m working at a popular sandwich shop in a college town. I’m closing with two other employees the night of my college’s big winter formal dance. We close at 10:00 pm and we’re all hoping to get out early in order to make the dance. Unfortunately, it’s been a busy night, so come 9:50 pm, we’re only just starting closing procedures. I’m putting chairs on the tables in the dining room when a customer comes through the door looking frantic.)

Customer: “Are you all still open? Can we still order?”

Manager: “Sure, we’ve still got the food out and we’re open for another ten.”

Customer: “Great, thank you so much!”

(He ran out of the restaurant… which is when I noticed the bus. He came back in with about 30 people in tow: a junior varsity and a varsity volleyball team and all of their chaperones. They not only ordered 30-plus sandwiches and beverages, they also went to the dining room and pulled down the chairs I put up, since they planned on eating in. The manager said nothing since we all knew our boss would throw a fit if we did anything to lose the customers. It took 30 minutes for everyone to get their food. I began cleaning up around the crowd, hoping this would signal that we were closed and they needed to hurry up and leave. It didn’t. We didn’t get them out until 11:00 pm, which was when we could finally start closing the front of house. Nobody thanked us as they left, and our tip jar, which we’d divided earlier before the group walked in, was still completely empty. The only good thing to come out of the night was our manager pouring us all a few pints of beer to try to make closing more tolerable — and my friends all waiting for me before heading to the dance.)

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