A Bump In The Road Will Turn Into A Bigger Bump On The Runway
I am waiting at my gate in a very busy airport. I’m not sure about the details, but I think an earlier flight was canceled and this has resulted in an overbooking event for the flight I am currently witnessing boarding.
A gate attendant is talking to a young guy.
Gate Attendant: “I’m sorry, sir, but we need to reschedule your flight.”
Young Guy: “You’re bumping me? You can’t do that, I’m—”
Gate Attendant: *Cutting him off* “Sir, I know it’s frustrating, but due to unforeseen circumstances today, we have had to make a lot of rearrangements for a lot of passengers. It is now impossible to get you on this flight.”
Young Guy: “I understand, but I—”
Gate Attendant: *Cutting him off, again* “Sir! Please, I understand, but there is nothing I can do. Please stand aside while we sort out your travel arrangements.”
I see the young guy stand aside and start rustling through his backpack while I see this gate attendant start arranging luggage transfers, figuring out who will fly where, and getting him on another flight, as well as getting another family set up. The young guy tries to get her attention again while she is doing all this, but she continues to hold up her finger and tell him to wait.
When she finally stops, he hands her some paperwork that he has taken from his bag.
Gate Attendant: “Sir, please understand—”
Young Guy: “No, you please understand! You can’t bump me because I’m military and traveling under orders.”
I’ve never served, but apparently, they legally can’t bump you if you’re traveling under orders.
Her shoulders sagged, and she got on the radio and started undoing all she’d been doing and arranging everything to get him back on that flight.