Losing The Kids Stuff Makes Them Behave Like Children

, , , , , | Right | April 15, 2019

I am an 18-year-old, part-time sales assistant for a very high-end store that does women’s and children’s fashion and accessories. My branch specialises in female occasion wear; this includes for little girls from six months. Prices are steep. Our best sellers are the little girl items. They make up almost 70% of our profit, primarily because we’re the only store who actually do occasion kids’ clothing in the location. It’s gotten to the point where we’re asked to stock the boys clothes, too, which we feed back to our head office.

Head office decides to make a change. They decide to remove all kids’ clothing from our store. We argue about it, and they say they’ve looked at sales of the shops around us — the ones that don’t even stock kids’ clothing — and feel kids’ clothing won’t do well here despite the fact we’re always above target. We’re extremely angry about the decision, and our branch manager points out this fact, but they don’t listen and have it taken out.

Our customers are pretty upset by it, and we give them the customer complaint number and email as we literally have zero say. We advise that they’ll only change it back if customers complain, and that it must come from them via those contact details.

All customers so far have been fine with this and promise to call and email. One customer, an older lady, gasps when she goes to the previously-kids’ section, coming straight over to me to ask what happened. I explain and give her the complaint number and general spiel of what to do. She’s upset, and explains she was coming in to buy dresses for her granddaughters as they are being bridesmaids for their mum. Since she knows the exact sizes, style, and colour she needs, I tell her she can order them — a facility we have in the store — but the customer isn’t sure as the wedding is two weeks away. My branch manager overhears and says that she can put in a code to give the older lady same-day delivery for free. She is thrilled and goes with my branch manager, though she tells me she’ll make a complaint with the number I gave her while stating that the staff were super helpful.

I’m glad the issue is resolved, and I go back to what I was doing. A few minutes later, a different customer, a younger woman in her 30s, comes up and asks about the kids’ section. I explain the situation and she goes completely off on me, yelling at me, asking how dare I get rid of the kids’ stuff, and telling me that I must hate kids and that I’m discriminating against mothers. I keep trying to explain the procedure, but she won’t listen. She’s absolutely irate. I try to help but she just continues to scream at me.

Suddenly, “WHY DON’T YOU SHUT UP AND LISTEN?!” is yelled from across the store. It’s the previous customer. The younger woman splutters, but the older lady isn’t having any of it, telling the younger woman how she should mind her manners and how stupid she is if she thinks a sales assistant has any say in it. The younger woman looks abashed and quiets down, so I ask her if she needs kids’ items today or tomorrow. She says no, she just wanted to browse it; in fact, she doesn’t even have kids and admits she just is in a bad mood. The older lady scolds her again for causing such a ruckus for no reason, so the younger woman leaves.

I thank the older lady for helping out; she responds that she knew we couldn’t do anything to stop her. My store manager knocks 70% off her purchase, our maximum that can be authorised.

Eventually, our head office puts back the kids’ stuff, including boys’ stuff this time, claiming it was an “admin error.” That “admin error” lost us thousands and resulted in me getting screeched at by some woman who just wanted to make someone else’s day bad. On the plus side, the older lady regularly comes in for a chat and a browse.

If The Shoe Doesn’t Fit…

, , , , , | Right | December 17, 2017

(I work in a company that sells books, furniture, stationery, and other supplies to schools. The office I work in has several phones, but our direct numbers are not given out anywhere, and all calls come to us through the receptionist. One day, one of our phones starts ringing with the ringtone that means it’s an external call.)

Me: “Hello, this is [My Name] at [Company]. How can I help you?”

Caller: “Hi, I have a question about your footwear selection.”

Me: “I’m sorry; I think you have the wrong number.”

Caller: “The what?”

Me: “The wrong number. You’ve called the wrong place. We don’t sell footwear.”

Caller: “Well… What do you do?”

Me: “We sell supplies for schools, like books, classroom furniture, that sort of thing.”

Caller: “Do you sell school uniforms?”

Me: “No.”

Caller: “Shoes are part of uniforms, so you must sell footwear.”

Me: “We don’t sell uniforms.”

Caller: “Can you just check?”

Me: “Check what?”

Caller: “Can you just check with somebody else to make sure you don’t sell shoes? I just have a question about your sizing.”

Me: “I’m sorry; you have the wrong number. Please check the number for the company you wanted and try calling them again.”

(I hung up the phone, and relayed the story to my colleagues, who got a laugh out of it. Unfortunately, one of the other phones in the office started ringing, again with the external call ringtone, and we remembered that all the phones in our office, and the other large office on the same floor of the building, have consecutive numbers. The guy called eleven phones in our building to ask about shoe sizes before he either got the point, or reached the end of the phone number sequence!)

Unfiltered Story #98558

, | Unfiltered | October 24, 2017

I am an 18 year-old part time sales assistant for a very high end retail store, that does women’s and children’s fashion and accessories. My branch specialises in female occasionware – this includes for little girls from 6months. Prices are steep. Our best sellers are the little girl items. They make up almost 70% of our profit, primarily because we’re the only store who actually do occasion kids clothing in the location. It’s gotten to the point where we’re asked to stock the boys clothes too, which we feed back to our head office.

Head office do make a change. They decide to remove ALL kids clothing from our store. We argue about it, and they say they’ve looked at sales of the shops around us – the ones that don’t even stock kids clothing – and feel kids clothing won’t do well here despite the fact we’re always above target. We’re extremely angry about the decision, and our branch manager points out this fact but they don’t listen and have it taken out.

Our customers are pretty upset by it, and we give them the customer complaint number and email as we literally have zero say. We advise that they’ll only change it back if customer’s complain, that it must come from them via those contact details.

All customers so far have been fine with this and promise to call and email. One customer,an older lady, who came in gasped when she goes to the previously-kids section, coming straight over to me to ask what happened. I explain, give her the complaint number and general speel of what to do. She’s upset, and explains she was coming in to buy dresses for her granddaughters as they were being bridesmaids for their mum. Since she knew the exact sizes, style and colour she needed, I told her she could order them – a facility we have in store – bit the customer isn’t sure as the wedding is two weeks away. My branch manager overhears and states she can put in a code to give the older lady same day delivery for free. She is thrilled and goes with my branch manager, those tells me she’ll make a complaint with the number I gave her though state the staff were super helpful.

I’m glad the issue is resolved and go back to what I was doing.. A few minutes later, a different customer, a younger woman probably mid 30s, comes up and asks. I explain the situation and she goes completely off on me, yelling at me saying how dare I get rid of the kids stuff, that I must hate kids and that I’m discriminating against mothers. I keep trying to explain the procedure, but she won’t listen. She’s absolutely irate. I try to help but she just continues to scream at me.

Suddenly, “WHY DONT YOU SHUT UP AND LISTEN!” Is yelled from across the store. It’s the previous customer. The younger woman splutters, but the older lady isn’t having any of it, telling the younger woman how she should mind her manners and how stupid she is if she thinks a sales assistant has any say in it. The younger woman looks abashed and has quiets down, so I asked her if she needed kids items today or tomorrow. She said no, she just wanted to browse it – in fact she didn’t even have kids and admitted she just was in a bad mood. The older lady scolded her again for causing such a ruckus for no reason, so the younger woman leaves. I thank the older lady for her helping out, which she said she knew we couldn’t do anything to stop her. My store manager knocks 70% off her purchase – our maximum that can be authorised.

Eventually, our head office put back the kids stuff, including boys this time, in our store claiming it was an ‘admin error’. That ‘admin error’ lost us thousands and resulted in me getting screeched at by some woman who just wanted to make someone else’s day bad. On the plus side, the older lady regularly comes in for a chat and a browse.