This One Is A Bad Egg, Part 2

, , , | Right | August 22, 2020

I work on the drive-thru and it’s a few seconds before I go on break.

Me: “Hi. How are you today?”

Customer: “YES, HELLO! Can you hear me?!”

Me: “Yes, I can. What can I get for you today, ma’am?”

Customer: “Yes, I’d like a bean taco, no meat. Okay? And a side of rice!”

Me: “All right, sub beans for beef and a side of rice. Anything else?”

Customer: “Does your rice have eggs in it?”

Me: “No, ma’am.”

Customer: “Are you sure? If it does and I eat it, I’ll die!”

I am thinking, “Then why are you here? If you don’t know, don’t come here to eat.”

Me: “I’m sure, ma’am, is everyth—”

Customer: *Cuts me off* “If there are eggs, I’ll die, and I’ll sue you!”

I’m thinking, “How the h*** can you sue me if you’re dead?”

Me: “There are no eggs, ma’am. Please pull forward to the second window.”

This One Is A Bad Egg

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Unfiltered Story #205759

, , | Unfiltered | August 21, 2020

(It’s early morning, about 7:30 and I’ve only been at work a short time. I’m at the register. An older lady comes in with a gallon of milk that is 3/4 of the way gone and comes to the register)

Me: Good Morning, How can I help you?
Customer: I’d like to return this gallon of milk, it tasted sour when I first got it and it’s only gotten worse.
Me: *slightly puzzled* Okay let me call my manager up here
(I page my manager and he comes up and the lady explains the situation to him)
Manager: Okay, well the best I can do is give you a new half gallon, is that okay?
Customer: *getting rude* but I bought a full gallon
Manager: Yes but its half gone
Customer: Well [Competitor #1] would give me a new gallon.
Manager: Well as I said, I can give you a half gallon if you’d like.
Customer: *being very rude* Fine but this is bad customer service. You know [Competitor #2] would give me my money back AND replace it. I had to dump out my coffee this morning because your milk was bad.
(As she’s saying this my manager walks to the cooler and brings her a half gallon)
Customer: I guess I’ll just have to start buying my milk elsewhere, this is ridiculous!
(She takes the half gallon and walks out)
Me: Have a good day ma’am.
(My manager takes the bad milk to the back and comes back up front)
Manager: Would you talk to someone like that?
Me: No, never, I guess some people just aren’t happy with anything.

When The Greeting Is Grating

, , , | Right | August 20, 2020

I work in a fast food restaurant where our policy is to greet each guest as they come through the door and generally be as polite, friendly, and accommodating as possible. A customer enters the store with her husband.

Me: “Hello!”

Coworker #1: “Hi! Welcome to [Restaurant].”

Coworker #2: “Hi!”

Me: “How are you folks tonight?”

Customer: “We’re fine, thanks.”

Me: “What can I get for you?”

Customer: “I’d like a cheeseburger basket.”

Me: “And what side would you like with that?”

I continue taking the customer’s order, as well as her husband’s. I am about to finish the order when I notice that I forgot to ask what the customer would like on her cheeseburger. Since all of our non-specialty burgers come plain, this is somewhat important.

Me: “I’m so sorry, I forgot to ask: what condiments would you like on your cheeseburger? They come plain and I wouldn’t want you to get a plain burger if you didn’t want one.”

Customer: “I’d like, ketchup, mustard, lettuce, onion, and pickle.”

Me: “All right! Can I get you anything else tonight?”

Customer: “No.”

Me: “Will you be dining with us tonight?”

Customer: “Yes.”

Me: “All righty! That will be [price].”

The customer hands me her card.

Me: “Did you need a receipt tonight?”

Customer: “No, thank you. You guys are all way too polite.”

Me: *Nervous laugh* “Feel free to take this number to your table and we’ll bring your food right out to you. Enjoy!”

The customer leaves the counter and walks out of earshot.

Manager: “Well, then, I guess next time we’ll have to remember to be rude to her!”

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Older Than Twenty

, , , , , | Right | August 20, 2020

I’m working at the cash register at a fast-food restaurant. We cater to older guests and it is not unusual to see several retired people on any night. There is also a fall festival going on celebrating the cider mills in the area and the 100th year. Part of this festival is a walking and biking trail through several orchards; the participants all get shirts.

Me: “Hello! Wow, that’s the second time I’ve seen someone in a shirt like that today. What is it from?”

Customer: “Oh! It’s from [Festival]. We did fifty miles today!”

Customer’s Husband: “Yeah, so we’re really hungry but we’re not sure what to get.”

Me: “Wow, that’s awesome! If you’re really hungry, I would recommend one of our dinners. They don’t come with a drink, but they have larger portions and your choice of two sides. If you’re more interested in a burger, our Deluxe is another popular option.”

The customer and her husband order and decide to eat in the dining room.

Me: “All right! That will be [price].”

The customer hands me a $20 bill. I look at the bill; something doesn’t seem right.

Me: “Wow! This bill seems off.”

I look into my drawer at the other twenties.

Customer: “Well, it’s not counterfeit.”

Me: “Oh, no, I realized what it is; this is one of the old twenties. Look, right here; it’s from 1985! Your bill is older than I am!”

Customer: “Wow! Well, would you look at that? I only got it yesterday!”

Me: “Y’know, it may not seem like much, but this is the most interesting thing that has happened tonight. Here is your change. Enjoy your meal.”

Customer: “I’m glad we could make your day a little better!”

This story is part of our feel-good roundup for August 2020!

Read the next feel-good story here!

Read the feel-good August 2020 roundup!

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Hitting The Cap Of Stupidity

, , , , | Related | August 20, 2020

My father has the rare talent of being intelligent while also occasionally being as dense as a concrete pole, which has lent itself to a number of frustrating yet amusing situations.

I’m fifteen or sixteen and need him to sign a driving log for me to work towards my driver’s license, which requires an initial by a parent. I’ve filled out the rest of the necessary information, so I hand him the pen and form. He takes the pen and goes to initial the form but no ink comes out. He stares at it for a moment, unsure of why it’s not working.

Me: “You have to take the cap off, Dad.”

The driving log form was initialed. Eventually.

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