One of the amenities that come with our gym’s higher membership tier is tanning. The only requirement to use that besides having that membership type is showing us your eye protection. I’ve gotten so used to people getting annoyed that they have to show it or saying that’s none of our business that I’ll usually preface my asking to see it with, “Whether you use it is up to you, but by law, we have to see that you have it.” Usually, that’s enough to calm people down because we could literally lose our jobs if someone goes blind and sues us, but some people don’t really care about either our jobs or their eyesight.
Member: “I’d like to tan, please.”
Me: “Sure thing!”
I look in the notes and see that he has been made aware in the past of the eye protection policy.
Me: “Awesome, and I just need to see your eye protection.”
Member: “I have it.”
Me: “Okay, I just need to see it.”
He begins digging in his bag. After the first thirty seconds, I start to feel bad for him, until I remember the note. He probably digs in his bag for two full minutes before giving up. Usually, at this point, if someone legitimately thought they had the eye protection, they’ll say something along the lines of, “That’s so weird. I swore I had it! Can I buy some disposable ones?” But he does not. He just zips up his bag and looks at me, which tells me he knew all along that he didn’t have them and didn’t want to admit it.
Me: “Want some [disposable eye protection]?”
Member: *Mutters* “Whatever.”
After giving him a pair and watching him head toward tanning, I turn to my manager on duty who’s been watching with amusement.
Me: “If he hadn’t lied to me, I’d have happily saved him the time and just given him the disposable ones!”