Cash Me If You Can
I’m a cashier in a grocery store that gets its fair share of scammers. Their latest innovation is the “cash card” strategy, where the scammer will say that their card has to be processed as cash, leaving their purchase verified and our drawers short. My managers instruct us to call them IMMEDIATELY the second we suspect someone is pulling this.
One morning, one such scammer comes through my lane with a few pieces of candy and two gift cards that total $900 altogether. I’ve been a cashier long enough that weird item combinations and high totals don’t faze me anymore, but then we start talking about payment.
Scammer: “Oh, it’s a cash card, go ahead and run it as cash.”
Me: “No problem. Just let me call my manager for a moment; these cards are still so new that the managers want to oversee these transactions.”
I then pick up the phone and punch in the extension for the manager, who is behind the customer service desk about twenty feet away. I see her pick up the phone and answer.
Me: *Perfectly calm.* “This is [My Name] at register seventeen; I have a cash card transaction.”
I use the exact same tone of voice I use for any other manager call, so I have the delight of watching the split second of calm before she suddenly processes my words and scrambles to get to my register.
The scammer realized the jig was up and left without a fight when my manager asked her to, and I got some heavy congratulations for catching her!
