Unfiltered Story #190554

, , , | Unfiltered | March 23, 2020

(I work cashier at a general store with anything you can think of being in stock, A woman walks in with a Keratin Cosmetic product that bills for over $56 USD. She immediately makes her own line and cuts in front of one customer, takes out the product and asks for a refund)

Me: “Ms. do you have the receipt?”

Her: [Stifled] “No I don’t but I would like a refund.”

Me: “Unfortunately, Ms if you do not have a receipt for the item I have to give it to you for 50% of the items value and on store credit.”

(Mind you, This is a corporate policy that I have no control over)

Her: [Outbursts enough for the people behind her to stare] “No but I come here all the time and I do it. They’ve let me do it before.”

Me: “I’m sorry Ms but it’s store policy.”

(She repeats the same thing four more times with my same answer, until I finally look over to my manager who is immediately to my right .)

Me: “Jane what is the procedure that we follow if the item does not have a receipt?”

(Jane literally explains the exact same thing over to this lady, who mind you, wants to return an item…that’s $56USD without a receipt expecting a full cash refund).

Her: “But I come here all the time!”

Jane: “I am sorry Ms. its store policy.”

(The woman then proceeds to storm out of the store).

Unfiltered Story #190092

, , , | Unfiltered | March 16, 2020

(I used to work the register at a camera store. We were located across the street from a video store. Stuff like this would happen every so often.)

Customer I’d like to return this movie.

Manager We’re a camera store.

Customer looks around at all the photographic and related merchandise.

Customer Oh.

Customer then walks out.

You Mean I Actually Have To… Parent?

, , , , , | Right | August 28, 2019

(A customer walks into our store who is obviously a tourist from Europe. She has three young girls with her, ages three to eight.)

Customer: “Where do you leave the children?”

Me: “What do you mean?”

Customer: *pointing at her daughters* “Them!

Me: “Oh, you mean like a daycare? We don’t do that here.”

Customer: “So, what do I do? Where do I leave them?”

Me: “I don’t know… They stay with you?”

Customer: “Ugh, this is so stupid. How am I supposed to shop?”

Me: “Sorry?”

(Under my breath, I ask, “Why would you bring them, then?”)

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The Easter Bunny Has Learned To Avoid Black Friday

, , , , , , | Right | April 21, 2019

(I work at a chocolate store and it is Easter time, the craziest time of the year, when customers are desperate to grab chocolate before somebody else does. I’ve seen a lot of arguments break out over chocolate eggs and whatnot, but never an incident like this before.)

Old Lady: *seems like a sweet little lady* “Hello, dear. I was wondering if you could show me where the chocolate bunnies are? I need one for my grandson.”

Me: “Of course, ma’am. I’d be more than happy to help.”

(I show her, and it looks like there’s only one more left on the shelf. She takes it and thanks me.)

Me: “Well, you’re in luck! That’s the last one. The registers are over here, ma’am, and thank you for shopping with us.”

(She is extremely polite throughout the whole exchange and goes on her way. Less than a minute later:)

Customer: “Do you have any chocolate bunnies? I really need one.”

Me: *cringes, knowing what’s going to happen* “Um, actually, that lady there just took the last one… so…”

(The customer immediately takes off, and I can see her yelling at the little old lady. The lady is calm, though, and when the other customer stops to catch her breath, the old lady pulls out A TASER and threatens her with it. She doesn’t get angry or anything. The customer pales and runs away, apologizing. This freaks me the h*** out. I don’t even know if tasers are legal here, or what. I walk over to her, praying.)

Me: “Uh… ma’am… I… your taser…” *sweating nervously*

Old Lady: *laughs* “Oh, sorry, dear. Did I scare you? It doesn’t work; there are no batteries in it. See?” *presses button, nothing happens* “I’ve been carrying it around since I went Black Friday shopping last year. Thank you again for your help!” *leaves*

(I don’t even want to know what happened last year on Black Friday.)

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Unfiltered Story #139481

, , , | Unfiltered | February 12, 2019

[I work at a store that is part of a national chain and so when customers call the store, they get an automated menu that not only tells them the store’s location but the store /hours/ as well before giving options to talk to different people in the store. There is NO WAY to avoid this automated message.]

Me: [answering the phone] Thank you for calling [Store] in [Location], where you can expect great things. This is [My Name] speaking, how may I help you?
Customer: Yeah what time do you close?