They Are Not In Cruise Control
I’m on board a cruise ship, at the guest services desk. There’s a bit of a line as it’s the first day, and a lot of cruise virgins have questions.
Passenger: *Walking up to the counter, showing me a screen on a phone.* “I just found out there’s a Michelin-star restaurant in [City]!”
This confuses me for a moment, since that city isn’t one of the stops we’re making along the Mexican coast.
Me: “Are you asking if you’ll have time to get there from [Other City That Is One Of Our Stops]?”
Passenger: “No! I’m asking that we can make a stop there instead.”
Me: “Uh, I’m sorry, ma’am, but the itinerary is fixed.”
Passenger: “But it’s on the way!”
Me: “It’s not that easy. There are port moorings to schedule and fees to pay, not to mention that there are several thousand passengers who have already agreed to the current itinerary.”
Passenger: “But… it’s on the way!”
The other passengers in line started laughing and throwing out requests to highlight the ridiculousness of hers:
Other Passenger #1: “Sure, just let him grab the steering wheel of this 1,000-foot-long hotel.”
Other Passenger #2: “Right after we swing by Hogwarts. Should be on the way.”
Other Passenger #3: “Oh, this is a rideshare? I thought it was a cruise. How do I add another stop to pick up my friend?”
The laughing and jeering seemed to make the point clearer than my customer service could, and she left upset. We have four fine-dining restaurants on board, but some passengers are committed to just not enjoying themselves…
